Thanks for letting us know about the situationYou the customer are important to us and we only wish to satisfy your concerns If you are asking for a refund please email [redacted] with the following information and a subject line of “Refund”: *Name of Purchaser And Attendee *Address of Purchaser *Phone# of Purchaser *Classroom Location *Purchase Avenue (PayPal / Credit Card, etc) *Order number -Please attach all documentation of purchase including receipts, invoices, event tickets, and credit card/Bank/ [redacted] statements, etc- We will review your information and if it fits within our refund policy we will take appropriate steps to accommodate your requestYours in Service, Ohio Concealed Carry Institute Winner of over a Dozen Awards and Servicing your community since
Greetings, We would like to resolve this If there was someone Mr [redacted] spoke to, they are no longer with us When I tried to verify the transaction there wasnt one in our records We have never charged $for one of our classes We also do not have a record of a $refund nor a refund issued to Mr [redacted] from any of our merchant accounts As required by all purchasers of our gift certificates we collect a valid email If a class was canceled it would have been sent via email The original purchaser would have received a cancellation notice We would also like to know who the 3rd party that refunded Mr [redacted] the $ Did this 3rd party sell an Ohio Concealed Carry Institute gift certificate to Mr [redacted] ? If so we would like to see the Gift Certificate There are only two authorized parties allowed to sell our gift certificates If it was issued by Ohio Concealed Carry Institute or the other authorized seller then it would have a unique ID &/or mico-print to verify its authenticity However we will NOT issue a refund to any 3rd party, only the original purchaser may make that request and must do it within a timely manner after a cancellation notice is sent If Mr [redacted] is not the original purchaser, and was sold the gift certificate by a unauthorized 3rd party, then he would need to issue a complaint with the 3rd party that refunded his money If Mr [redacted] is not the original purchaser then I request that this complaint be closed in our favor
"I remember speaking with you directlySeveral emails were sent out several weeks in advance to let students know that the address had changedThere was a change in the address in which we were going to teach the classOut of the students that were listed of them attended the correct address.I had offered to try and fit into my schedule a private class in order to make you and your husband happy and then you began cussing at me, yelling at me, and being quite rude You then demanded that I was going to be at your house on Wednesday at a.m and I tried to tell you I needed to look at my schedule first, yet you continued to tell me that I was going to do a private class for you and your significant other and that I had nothing to say about it and continued to curse at meI asked that once you were calm to call me back and I have not heard anything from you since.We would be happy to reschedule you for a future class at no additional chargeHowever, if you bring this kind of attitude into my classroom I will fail youYou're asking me to sign off putting a gun in your hands and you took a calm situation and elevated it so much so that I had to ask you to call back when you were calm I can totally understand being upset and I can totally understand that you were looking for a resolution, but yelling and cussing at somebody is no way to treat anybody no matter what the situation In my class I not only teach you how to defend yourself, but I also teach our students how to avoid putting themselves in a situation in which they have to use deadly forceThe best way to avoid a situation in which you may have to use deadly force is to remain calm, watch what you say, and avoid confrontation.Please feel free to contact me at your earliest convenience so we can talk about this situationMy phone number is ###-###-####.Yours in Service ,Aaron B M*** Ohio Concealed Carry Institute President and Founder "
Thank you so much for contacting usI apologize for any inconvenienceIt appears as though there are a couple concerns that we would like to address with you and regards to the address and the class in DaytonIf you could please call us at ###-###-#### we would be happy to help in any way that we can.Yours in Service,Aaron B M***Ohio Concealed Carry InstitutePresident/Founder"
Thank you for bringing this matter to our attentionWe apologize for the inconvenienceWe were happy to reschedule you for October 15, We look forward to seeing you in classIf you need anything else, please contact us at ###-###-####
I would recommend this class to anyone! The class is really fun and very informativeThe instructor, [redacted] really made the classHe is very energetic and enthusiastic about gun safety and he is an excellent teacherIt is a long day if you do a day class instead of the days but with [redacted] enthusiasm and great stories it really flew byAfter the class we hit the range and all of the teaching of safety and handling guns really made a difference in my shootingOverall it is the most affordable and enjoyable class that you could choose!
Thanks for letting us know about the situationYou the customer are important to us and we only wish to satisfy your concerns If you are asking for a refund please email [redacted] with the following information and a subject line of “Refund”: *Name of Purchaser And Attendee *Address of Purchaser *Phone# of Purchaser *Classroom Location *Purchase Avenue (PayPal / Credit Card, etc) *Order number -Please attach all documentation of purchase including receipts, invoices, event tickets, and credit card/Bank/Paypal statements, etc- We will review your information and if it fits within our refund policy we will take appropriate steps to accommodate your request
First of all they have yet to call me after all the messages I left They say they have no record of me, then why did they call me to first confirm the class then to reschedule the class? The 3rd party group that was involved has already given me a credit in the amount of $ I believe the Ohio Concealed Carry Institute should pay for my three hours of travel that would have been avoided had they called me I would accept $to cover the travel
We would be happy to reschedule her class. We've reached out to Ms. [redacted] to resolve this matter. Or she can contact us by calling 614-327-9215, and ask for Aaron.
Refund has been issued, sorry for the inconvenience, unfortunately it was out of my control what happened and we plan to put measures in place so nothing like this happens again.Mike P
Based upon what I know of the business, the business' reputation, and interaction with the owner, I have no reason to believe that the request for refund will be honoredI received a sarcastic text message from the owner last evening that made it quite clear refunding is unlikely to be receivedReading recent reviews/complaints on Revdex.com.org as well as other outlets provide further support my hesitation to have any additional interaction with this company or its ownerI am unwilling to continue any further interaction or comply in further sharing of any credit card, debit, financial information, or otherwise with Ohio Concealed Carry Institute (OCCI)I do not believe, based upon the text message I received yesterday and my other previous experiences, that the response from OCCI is sincere or trustworthyI wish to be left aloneI will take the ~loss and find a reputable company to work with in the futureI would like to thank the Revdex.com for their effort and timeRegards, [redacted]
The response from the business is not accurateA notice was never sent to anyone that signed up and paid for the classWhen Aaron was rewatched later in the evening that Sunday of he scheduled class, he informed us he never has Sunday classes and we didn't know what we were talking about and nobody would get a refundThe conversations came to a point of unprofessionalism with him cussing us out and hanging up the phoneI have myself and other witnesses of these conversations with the owner
Response:" I'm sorry to hear about your situation, I certainly don't want to see anybody pay more than what they should for our service We have been available Monday through Friday a.mto p.mand we're really diligent about answering our calls, emails, and messagesPlease give me a call directly at ###-###-#### Monday through Friday a.mto p.mso that I can help in any way that I can.Yours in Service, Aaron B M*** [redacted] [redacted] *____________________________________From: Aaron M [redacted] Sent: Sunday, March 26, 5:PMTo: Revdex.comSubject: Re: You have a new message from the Revdex.com of Central Ohio complaint #12001981.Response:"I'm sorry to hear about your experience while signing upThe signup process is actually pretty easy and prior to clicking order now you would click "enter promotional code" and enter the 8-digit all capital letter Groupon redemption code that was provided to you before clicking order now.I have personally taught in our [redacted] location for six years and have very rarely cancel a [redacted] classI have had the pleasure to teach over courses and train over students personallyUnfortunately there are some things that are beyond my control as I contract with other instructors to teach in [redacted] During checkout when you reach the place that asked you to enter your credit card information and click to agree to purchase that would have been a good time to give us a call in order to guide you through the process.In are purchase agreement that all students agree to there is language that says that classes may be rescheduled for emergency purposesThere are several reasons why a class maybe reschedule , it could be due to weather, range safety concerns, or a challenge with the instructorWe do our best to notify students if the situation has changed or if a classes have to be rescheduledUnfortunately we had to reschedule your course do to the request of the instructor that was assign to teachWe would be happy to get you into any of our future classes without any additional chargeIf you have any questions feel free to contact me directly at ###-###-####.Yours in Service, Aaron B M [redacted] [redacted]
I think we are going to go ahead and refund his money if he is willing to turn in the gift certificate However, Ive looked on all of our merchant accounts and cant seem to find a transaction for Mr [redacted] If he could forward a receipt or proof of purchase we would be willing to go ahead and refund the price he paid The other option is if he doesn’t have a receipt or transaction ID then we would be willing to offer a seat in one of our future classes
Thank you for bringing this to our attentionWe are sorry to see she felt she had to reach out to Revdex.comThe first contact our records reflect from her was a call two weeks agoWe've had several classes since she purchased her GrouponOur class schedule is on our website at www.ohioconcealedcarryinstitute.comWe have an opening for a class on Sunday in ClevelandShe is welcome to call or text us at ###-###-#### to scheduleWe look forward to her call
Thank you for bringing this to our attentionWe strive for an excellent student experience, and we feel badly that his was suboptimalWe've reached out to Mr [redacted] with an offer to resolve this matterAnd, I can be reached at the contact information below Aaron M [redacted] ###-###-#### ohiocci.com
Thank you for bringing this to our attentionWe are sorry to see she felt she had to reach out to Revdex.comIf she has not already received a refund, our class schedule is on our website at www.ohioconcealedcarryinstitute.comShe is welcome to call or text us at [redacted] to re-schedule
Thanks for letting us know about the situationYou the customer are important to us and we only wish to satisfy your concerns If you are asking for a refund please email [redacted] with the following information and a subject line of “Refund”: *Name of Purchaser And Attendee *Address of Purchaser *Phone# of Purchaser *Classroom Location *Purchase Avenue (PayPal / Credit Card, etc) *Order number -Please attach all documentation of purchase including receipts, invoices, event tickets, and credit card/Bank/ [redacted] statements, etc- We will review your information and if it fits within our refund policy we will take appropriate steps to accommodate your requestYours in Service, Ohio Concealed Carry Institute Winner of over a Dozen Awards and Servicing your community since
Greetings, We would like to resolve this If there was someone Mr [redacted] spoke to, they are no longer with us When I tried to verify the transaction there wasnt one in our records We have never charged $for one of our classes We also do not have a record of a $refund nor a refund issued to Mr [redacted] from any of our merchant accounts As required by all purchasers of our gift certificates we collect a valid email If a class was canceled it would have been sent via email The original purchaser would have received a cancellation notice We would also like to know who the 3rd party that refunded Mr [redacted] the $ Did this 3rd party sell an Ohio Concealed Carry Institute gift certificate to Mr [redacted] ? If so we would like to see the Gift Certificate There are only two authorized parties allowed to sell our gift certificates If it was issued by Ohio Concealed Carry Institute or the other authorized seller then it would have a unique ID &/or mico-print to verify its authenticity However we will NOT issue a refund to any 3rd party, only the original purchaser may make that request and must do it within a timely manner after a cancellation notice is sent If Mr [redacted] is not the original purchaser, and was sold the gift certificate by a unauthorized 3rd party, then he would need to issue a complaint with the 3rd party that refunded his money If Mr [redacted] is not the original purchaser then I request that this complaint be closed in our favor
We had a class on July 2nd as scheduled Please feel free to contact us
"I remember speaking with you directlySeveral emails were sent out several weeks in advance to let students know that the address had changedThere was a change in the address in which we were going to teach the classOut of the students that were listed of them attended the correct address.I had offered to try and fit into my schedule a private class in order to make you and your husband happy and then you began cussing at me, yelling at me, and being quite rude You then demanded that I was going to be at your house on Wednesday at a.m and I tried to tell you I needed to look at my schedule first, yet you continued to tell me that I was going to do a private class for you and your significant other and that I had nothing to say about it and continued to curse at meI asked that once you were calm to call me back and I have not heard anything from you since.We would be happy to reschedule you for a future class at no additional chargeHowever, if you bring this kind of attitude into my classroom I will fail youYou're asking me to sign off putting a gun in your hands and you took a calm situation and elevated it so much so that I had to ask you to call back when you were calm I can totally understand being upset and I can totally understand that you were looking for a resolution, but yelling and cussing at somebody is no way to treat anybody no matter what the situation In my class I not only teach you how to defend yourself, but I also teach our students how to avoid putting themselves in a situation in which they have to use deadly forceThe best way to avoid a situation in which you may have to use deadly force is to remain calm, watch what you say, and avoid confrontation.Please feel free to contact me at your earliest convenience so we can talk about this situationMy phone number is ###-###-####.Yours in Service ,Aaron B M*** Ohio Concealed Carry Institute President and Founder "
Thank you so much for contacting usI apologize for any inconvenienceIt appears as though there are a couple concerns that we would like to address with you and regards to the address and the class in DaytonIf you could please call us at ###-###-#### we would be happy to help in any way that we can.Yours in Service,Aaron B M***Ohio Concealed Carry InstitutePresident/Founder"
Thank you for bringing this matter to our attentionWe apologize for the inconvenienceWe were happy to reschedule you for October 15, We look forward to seeing you in classIf you need anything else, please contact us at ###-###-####
I would recommend this class to anyone! The class is really fun and very informativeThe instructor, [redacted] really made the classHe is very energetic and enthusiastic about gun safety and he is an excellent teacherIt is a long day if you do a day class instead of the days but with [redacted] enthusiasm and great stories it really flew byAfter the class we hit the range and all of the teaching of safety and handling guns really made a difference in my shootingOverall it is the most affordable and enjoyable class that you could choose!
Thanks for letting us know about the situationYou the customer are important to us and we only wish to satisfy your concerns If you are asking for a refund please email [redacted] with the following information and a subject line of “Refund”: *Name of Purchaser And Attendee *Address of Purchaser *Phone# of Purchaser *Classroom Location *Purchase Avenue (PayPal / Credit Card, etc) *Order number -Please attach all documentation of purchase including receipts, invoices, event tickets, and credit card/Bank/Paypal statements, etc- We will review your information and if it fits within our refund policy we will take appropriate steps to accommodate your request
First of all they have yet to call me after all the messages I left They say they have no record of me, then why did they call me to first confirm the class then to reschedule the class? The 3rd party group that was involved has already given me a credit in the amount of $ I believe the Ohio Concealed Carry Institute should pay for my three hours of travel that would have been avoided had they called me I would accept $to cover the travel
We have already resolved this, was able to retake class and get my license backWe are all good Regards, [redacted]
We would be happy to reschedule her class. We've reached out to Ms. [redacted] to resolve this matter. Or she can contact us by calling 614-327-9215, and ask for Aaron.
Refund has been issued, sorry for the inconvenience, unfortunately it was out of my control what happened and we plan to put measures in place so nothing like this happens again.Mike P
Based upon what I know of the business, the business' reputation, and interaction with the owner, I have no reason to believe that the request for refund will be honoredI received a sarcastic text message from the owner last evening that made it quite clear refunding is unlikely to be receivedReading recent reviews/complaints on Revdex.com.org as well as other outlets provide further support my hesitation to have any additional interaction with this company or its ownerI am unwilling to continue any further interaction or comply in further sharing of any credit card, debit, financial information, or otherwise with Ohio Concealed Carry Institute (OCCI)I do not believe, based upon the text message I received yesterday and my other previous experiences, that the response from OCCI is sincere or trustworthyI wish to be left aloneI will take the ~loss and find a reputable company to work with in the futureI would like to thank the Revdex.com for their effort and timeRegards, [redacted]
The response from the business is not accurateA notice was never sent to anyone that signed up and paid for the classWhen Aaron was rewatched later in the evening that Sunday of he scheduled class, he informed us he never has Sunday classes and we didn't know what we were talking about and nobody would get a refundThe conversations came to a point of unprofessionalism with him cussing us out and hanging up the phoneI have myself and other witnesses of these conversations with the owner
Response:" I'm sorry to hear about your situation, I certainly don't want to see anybody pay more than what they should for our service We have been available Monday through Friday a.mto p.mand we're really diligent about answering our calls, emails, and messagesPlease give me a call directly at ###-###-#### Monday through Friday a.mto p.mso that I can help in any way that I can.Yours in Service, Aaron B M*** [redacted] [redacted] *____________________________________From: Aaron M [redacted] Sent: Sunday, March 26, 5:PMTo: Revdex.comSubject: Re: You have a new message from the Revdex.com of Central Ohio complaint #12001981.Response:"I'm sorry to hear about your experience while signing upThe signup process is actually pretty easy and prior to clicking order now you would click "enter promotional code" and enter the 8-digit all capital letter Groupon redemption code that was provided to you before clicking order now.I have personally taught in our [redacted] location for six years and have very rarely cancel a [redacted] classI have had the pleasure to teach over courses and train over students personallyUnfortunately there are some things that are beyond my control as I contract with other instructors to teach in [redacted] During checkout when you reach the place that asked you to enter your credit card information and click to agree to purchase that would have been a good time to give us a call in order to guide you through the process.In are purchase agreement that all students agree to there is language that says that classes may be rescheduled for emergency purposesThere are several reasons why a class maybe reschedule , it could be due to weather, range safety concerns, or a challenge with the instructorWe do our best to notify students if the situation has changed or if a classes have to be rescheduledUnfortunately we had to reschedule your course do to the request of the instructor that was assign to teachWe would be happy to get you into any of our future classes without any additional chargeIf you have any questions feel free to contact me directly at ###-###-####.Yours in Service, Aaron B M [redacted] [redacted]
I think we are going to go ahead and refund his money if he is willing to turn in the gift certificate However, Ive looked on all of our merchant accounts and cant seem to find a transaction for Mr [redacted] If he could forward a receipt or proof of purchase we would be willing to go ahead and refund the price he paid The other option is if he doesn’t have a receipt or transaction ID then we would be willing to offer a seat in one of our future classes
Thank you for bringing this to our attentionWe are sorry to see she felt she had to reach out to Revdex.comThe first contact our records reflect from her was a call two weeks agoWe've had several classes since she purchased her GrouponOur class schedule is on our website at www.ohioconcealedcarryinstitute.comWe have an opening for a class on Sunday in ClevelandShe is welcome to call or text us at ###-###-#### to scheduleWe look forward to her call
I've known [redacted] for a while now and hes a great guyHe runs a great business and I would recommend it to anyone I know
Thank you for bringing this to our attentionWe strive for an excellent student experience, and we feel badly that his was suboptimalWe've reached out to Mr [redacted] with an offer to resolve this matterAnd, I can be reached at the contact information below Aaron M [redacted] ###-###-#### ohiocci.com
Thank you for bringing this to our attentionWe are sorry to see she felt she had to reach out to Revdex.comIf she has not already received a refund, our class schedule is on our website at www.ohioconcealedcarryinstitute.comShe is welcome to call or text us at [redacted] to re-schedule