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Ohio Connections Academy Inc

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Ohio Connections Academy Inc Reviews (2)

Dear Ms***:Ohio Connections Academy (OCA) has reviewed the customer's concern with the Fulfillment and Enrollment departments of our education management organization, Connections Education LLC (Connections)Based on the information we obtained, we are able to provide the following
response:In 2014, the customer returned a desktop computer to Connections due to technical issues she was having with the computerThe computer was damaged during shipment back to Connections due to the customer boxing and shipping the computer without any of the original packing materialsPer the policies of OCA and Connections, this was considered nonintentional user negligence, and the customer was therefore invoiced for the damage to the computer.OCA and Connections diligently communicate these policies to enrolling parents/legal guardians (Caretakers) in several waysThe General School Handbook states that all materials "shall be returned in the same condition as delivered with the exception of wear and tear, Caretakers will be responsible for, and may be invoiced for, any damage to the materials," The General School Handbook also states:Caretakers shall be responsible for keeping all packing materials provided by Connections Academy and returning all equipment in its original packagingIf the original packaging is not available, Caretakers must purchase replacement packaging at an authorized *** or *** Center at their own expenseCaretakers will be invoiced for any damages resulting from improper packaging and/or shipping procedures.andWhere damage to the equipment and/or software is not intentional (accidental) but is caused by user negligence or carelessness, the school will limit Caretaker liability for repairs for the first instance to a maximum of $plus the cost of shipping.In addition, during final confirmation of enrollment, Caretakers electronically acknowledge the following: "I agree that I am financially responsible for all school property my child receives and that I will safeguard it and return it promptly when requested to do so by the school or will reimburse the school for any replacement costs their agreement that they are financially responsible for all school property they receive." Caretakers also acknowledge that they have access to the School Handbook and that they and their students are bound by the School Handbook's policies.Finally, all parents/legal guardians sign a "learning coach" agreement, which contains the statement: "I understand that I will be financially responsible for any school property that is provided to me, including property that becomes damaged (excluding wear and tear), is moved to another location, or is not returned when requested by the school."We are sorry that the customer feels she is being charged unfairlyHowever, the damage to the desktop computer, while not intentional, was found to be caused by the customer's neglecting to repackage the computer in the original or other adequate packing materials when it was shipped back to Connections.The customer may rest assured there is no credit claim filed against her for the unpaid $invoice.Sincerely,Marie H***Executive Director Ohio Connections Academy MESSAGE FROM Revdex.com/MRC ** ***: Please see attached original PDF response from business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

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