Ohio Engineering & MfgSales

After reviewing this complaint, my first response is that I offer our sincere apologies in the delay in replying to Ms***'s original complaint with our Company This was not handled in the manner that it needed to be I believe in the meantime however, the issues have been resolved to the customer's satisfaction Upon Ms [redacted] having her vehicle towed in to our dealership, our Service Manager had it taken to the GM dealership for their Factory trained technicians to diagnose The required repair was deemed to be programming a new key for the vehicle The cost was $ Even after almost months of owning the vehicle and not being a covered component of a service contract, North Main Motors paid for the expense of the programming in an attempt to resolve the issue for Ms*** She also had the dealer diagnose another problem she mentioned with the stalling out and jolting, but received an almost $estimate from them to perform the repairs North Main Motors took care of fixing the valve cover that was leaking vacuum at only $cost to Ms*** We are still able to pass a weekly payment to end of the loan as well if that will make it easier for her too since she had the recent repair bill and was without her car for a week She will just need to contact Amanda and sign the necessary form Again, we are certainly not in the habit of taking care of customer service issues in this fashion, but as you see we will always make every effort to treat our customers how they should be treated and continue lasting relationships