Ohio Gas of Columbiana Reviews (2)
Ohio Gas of Columbiana Rating
Description: Water Softening & Conditioning Equipment Service & Supplies, Pipe Line, Oil & Gas Wholesaler & Distributors
Address: 2705 St Rt 7, Columbiana, Ohio, United States, 44408
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Review: They will not delive my propain I have been calling since October they keep telling me they r going to bring it and never do I am about to run out and I can't find anyone elce to bring a new tank till spring I don't know what to do but I need heatDesired Settlement: I am on 5% and I can't get them to deliver my fuel I have be calling for months and I can't get them to bring it I have a family and just need it filled I have a family and need heat
Business
Response:
To Whom it may concern, We apologize for the delay in your deliveryCustomer satisfaction is our number one priorityDue to high demand we are experiencing some delay in the time it takes to make deliveriesIn direct reference to your complaint, just as we talked about in our phone conversation, we have made arraignments to make your delivery tomorrowPlease let me know if you have any other issues that you would like to discuss with meThank you, [redacted], Operations Manager [redacted], Suburban Propane, State Route 7, Columbiana OH 44408,
Business
Response:
Hello, I also wanted to add another comment to this complaintAfter speaking to my drivers, I was informed we attempted to make to previous deliveriesThis customer is COD and she said she would have a form of payment at the time of deliveryShe did not either timeI truly believe we fulfilled our portion of the customer agreementA good resolution to this issue is that I can mark her account that she needs to come into the office and make her payment in person prior to deliveryPlease let me know if I may be of anymore assistance to youThank you, [redacted] Operations Manager [redacted], Suburban Propane, State Route
Columbiana OH 44408,
Review: They will not delive my propain I have been calling since October they keep telling me they r going to bring it and never do I am about to run out and I can't find anyone elce to bring a new tank till spring I don't know what to do but I need heatDesired Settlement: I am on 5% and I can't get them to deliver my fuel I have be calling for months and I can't get them to bring it I have a family and just need it filled I have a family and need heat
Business
Response:
To Whom it may concern, We apologize for the delay in your deliveryCustomer satisfaction is our number one priorityDue to high demand we are experiencing some delay in the time it takes to make deliveriesIn direct reference to your complaint, just as we talked about in our phone conversation, we have made arraignments to make your delivery tomorrowPlease let me know if you have any other issues that you would like to discuss with meThank you, [redacted], Operations Manager [redacted], Suburban Propane, State Route 7, Columbiana OH 44408,
Business
Response:
Hello, I also wanted to add another comment to this complaintAfter speaking to my drivers, I was informed we attempted to make to previous deliveriesThis customer is COD and she said she would have a form of payment at the time of deliveryShe did not either timeI truly believe we fulfilled our portion of the customer agreementA good resolution to this issue is that I can mark her account that she needs to come into the office and make her payment in person prior to deliveryPlease let me know if I may be of anymore assistance to youThank you, [redacted] Operations Manager [redacted], Suburban Propane, State Route
Columbiana OH 44408,