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Ohio Municipal League Reviews (21)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] brought her vehicle in for service on 08/11/at 12:and departed an hour later at 1: She was checked in by Nicholas H***She asked for an oil change and that diagnose of a running fan She agreed to the charge for the oil change, with her initials, but declined the diagnostic charge She signed at the bottom of the sheet attesting to the damage on the vehicle, giving us permission to work on the vehicle and releasing us of all responsibility for the her personal property in the vehicle We cannot speak to the loss of [redacted] ***’s diamonds but we do strongly suggest that she contact local law enforcement and ask to have an investigation opened Our staff is happy to cooperate in the answering any questionsPlease see the PDF attachment with [redacted] ***’s signature on two different documents releasing Lindsay Cadillac of any responsibility for the personal property that she might or might not have left in it

Brenda,Nearly 2 months have passed since my response to [redacted] 's complaint. We, Lindsay Cadillac which includes Danny D [redacted] , maintain our stance that this is the car that [redacted] picked out. He would have noticed if the vehicle had a blind spot monitor or not on the way home since it is a "blinking light"! When he came back to the dealership he was given options to pay more for an "upgraded" vehicle and he chose not to do. Simple as that. Danny is sitting in front of me now as I write this response and he agrees with the facts presented here now, and, to our initial response.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I received the package from [redacted] with the documents for the purchase But there was no CHECK in the package Regards, [redacted] ***

I will respond to both parts of *** ***'s rejection:His first issue relates to a direct complaint to General Motors and NOT to Lindsay Cadillac regarding a bulletin that he attachedThe "bulletin", is a guide to repairing a problem "if" the vehicle has oneThe bulletin also lists engine codes and does NOT list *** ***'s engine which is a code LFX. His second complaint states that he had to get work done back in Chicago that he paid for hereThis is falseWhen his vehicle left Lindsay Cadillac all Codes were cleared and there was no need for further diagnosis at that timeDue to the fact that *** *** had driven his vehicle from Chicago to Virginia on very low oil extensive damage could appear later on after the initial problem appeared

Complaint: ***
I am rejecting this response because: GM knows there is an issue with the timing chains on certain GM models which includes my modelService bulletin attachedAlso, after Lindsay Cadillac did the repair I had to take it back to Cadillac a week later for a repair they said they didIf nothing else, a review by an independent source or Cadillac should honor my power train warranty for the timing chain issue
Regards,
* * ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: What the response alleges is only partially true I did get the car that I picked out However, I was assured by Danny D***, on the day of the purchase, that the car had the blind side monitoring system and it does not The dealer alleges that I would have noticed this was missing on my way home I did notice that the light was not on over the weekend and I called Danny on the following Monday When the light did not come on I thought the monitoring system was simply turned off since it can be turned off on my *** Danny D*** thought something was wrong, too,and he asked me to go to the car and start it since then I would see the light as the system self tested He must have thought that the car had the monitoring system or he would not have asked me to test the operation of it The dealer response does not address this part of the issue I think something in writing from Danny D*** addressing this would be appropriate Did these conversations occur or is he alleging that I have fabricated them Danny D*** and I were not alone when the Thursday discussion occurred A friend of mine was also present Her recollection of Danny D***'s assurance about the car having the blind side monitor is the same as mine He assured us that the car had the blind side monitor - in his words, it was "Cadillac standard" While she is certainly not a disinterested third party she would not conspire with me to lie about what happened I can provide a written statement from her if you would like one.The car I got was misrepresented and I still want it replaced The dealer's "offer" to replace the car if I paid $7,is as ludicrous today as it was when it was first made Perhaps a meeting with all parties involved would be helpful
Regards,
*** ***

Hello ***,The "facts" of the matter are these:1)*** *** purchased a *** *** *** from us on 04/27/2)The vehicle was Virginia State Safety- Inspected by our dealership and passed.3)*** *** signed the Buyer's Guide that clearly stated that the vehicle had a
day or 1,mile warranty on the "engine and transmission"*** *** issues as it relates to the repairs on this vehicle is clearly NOT covered under this warranty.I believe that we sold a vehicle to *** *** in a legally compliant manner that clearly demonstrates that there was NO misrepresentation and warrants NO refund to him.Sincerely,Tim R***, General Manager

I have discussed this with my Finance Director and he informed me that he has contacted you and your refund is being processedPlease let me know if you need further assistance.Thank you,Tim R***General Manager

Here is the tracking number for *** **Package was delivered on 3/29/at 1:pm. #***Feel free to call me if you have any further questions.Tim R***General Manager###-###-#### Direct

*** ***,Let me first let you know that I, Tim R***, am the General Manager of Lindsay CadillacJim R*** and Chris E*** are Sales Managers under my employI have reviewed your deal and see where a check has been cut for over-payment in sales tax in the amount of $The amount of
refund is the taxed amount of your trade ($11,000) plus tax on the $Processing fee and any fees associated with the weight difference between your trade and the vehicle purchasedWe (Lindsay Cadillac) do not retain any amount that is over the amount that the DMV chargesThis check will be mailed out todayNormally we cut over-payment checks one a month as this is due in part to our software and how we do refunds I will also have mailed the copies of the documents you signed to the address on the paperwork. I apologize for any inconvenience regarding your transaction with Lindsay Cadillac. Sincerely, Tim R***General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
*** *** is a Cadillac dealer!! The Cadillac power train warranty should still be honored
Regards,
* * ***

06/26/2015I am writing this letter in response to complaint #[redacted], [redacted]. I have interviewed all parties involved this is our statement of events:[redacted] first contacted Ian W[redacted] (Sales Manager) via phone sometime in the latter part of May 2015. He was unable to take his call so...

he left a message on his voicemail. Due to his ([redacted]) previous relationship with the client he asked lan to give him a call back at his leisure. He wanted to discuss a Blue [redacted] he spotted in our inventory. As the day progressed Ian was still unable to return his phone call so he passed his information over to Danny D[redacted] (Salesperson) and explained the relationship between them as Ian was his salesperson on his last Cadillac purchased here at Lindsay Cadillac, Danny called him and after a few phone calls back and forth he was successful at setting an appointment with [redacted] to come in on the 28 on the Blue [redacted] he ([redacted]) had selected.On May 28 [redacted] came in to the dealership and Danny showed him the Blue [redacted] he selected. The car was currently sitting on the showroom floor with [redacted] wheels so Danny brought down a similar car from the lot that did not have the upgraded wheels. Both [redacted] and his wife drove the car while Ian appraised their trade. When all parties return to the dealership we started to negotiate the price on the Blue [redacted] on the showroom with the [redacted] wheels. Danny D[redacted], as he does almost 100% of the time took the window sticker from the car and placed it in front of [redacted] to review. This MSRP sticker showed the equipment on the car he chose. After all parties agreed on the figure Ian had one of the porters take the car off the showroom for [redacted] to drive before he signed paper work. While waiting for the finance officer to complete all the paper work Ian finally had a chance to come and talk to **. and [redacted] for the first time during the entire process. He apologized to both he and his wife that he was unable to come say hello up until this point.On June 1 [redacted] called Danny and asked if the car [redacted] chose was equipped with a Blind Side Monitor. The car that [redacted] chose was a Luxury Pkg, and did not have the driver awareness package which is extra. This is the first time that this option was brought up. At this point the car he bought already had over 300 plus miles and was already titled and the deal was at the bank and finalized, Danny had let [redacted] that we could install an aftermarket Blindside Monitor at extra cost but [redacted] didn't want his car cut and modified.Around June 2nd, a day or so passed while Ian tried to locate the identical car with side blind monitor from another dealer. He located a car and had Danny reviewed the car and its equipment with [redacted] over the phone. [redacted] agreed that that car would work. Ian then discussed with Danny and Jim R[redacted] (General Sales Manager) the specifics on the situation and they started working on the numbers together. They think the difference in cost was roughly $6,000 since the vehicle he now wanted was more expensive and [redacted]s's vehicle now had depreciation. Half of the being deprecation was MD taxes and Tags applied to the initial purchase. At first [redacted] was pleased with these figures. It wasn't until a little later in that day we found out [redacted] was under the impression we were upgrading him to a “Premium' model (which is the next step above Luxury) trim level for $6,000. He was not pleased by this. The last phone call Danny had with the [redacted] was with him being upset about the numbers and both parties said a mutual goodbye with no resolution. A week or so had passed since any contact with [redacted] we then received this letter (attached) from the Revdex.com.At no time was [redacted] ever promised by any employee here at Lindsay Cadillac that his vehicle had a Blind Spot Monitor in it. Our resolution to this issue is to extend our offer of a trade-difference of $6000 to put him into a luxury model with Blind Side Monitors. This includes his depreciation on trade-in, taxes and taxes on the new transaction.I hope this clears up any misunderstandings or confusion regarding this transaction.Sincerely,Tim R General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I received the package from [redacted] with the documents for the purchase.  But there was no CHECK in the package.
Regards,
[redacted]

[redacted] brought her vehicle in for service on 08/11/2017 at 12:52 and departed an hour later at 1:54  She was checked in by Nicholas H[redacted]. She asked for an oil change and  that diagnose of a running fan.  She agreed to the charge for the oil change, with her initials, but declined the...

diagnostic charge.  She signed at the bottom of the sheet attesting to the damage on the vehicle, giving us permission to work on the vehicle and releasing us of all responsibility for the her personal property in the vehicle.  We cannot speak to the loss of [redacted]’s diamonds but we do strongly suggest that she contact local law enforcement and ask to have an investigation opened.  Our staff is happy to cooperate in the answering any questions. Please see the PDF attachment with [redacted]’s signature on two different documents releasing Lindsay Cadillac of any responsibility for the personal property that she might or might not have left in it.

Date: Mon, Sep 11, 2017 at 1:12 PMSubject: RE: ** [redacted] Complaint ([redacted])In response to [redacted]’s question within the body of the complaint, “Why was my warranty not covered at Lindsay”, I reply as follows: Mr. [redacted] had repairs done in Chicago prior to coming to Lindsay Cadillac. The repair...

was done (in Chicago) and done improperly due to the fact that the Oil Filter wasn’t properly tightened allowing his vehicle to leak oil on his way to Virginia. This is the reason the repair wasn’t covered. Please keep in mind that Mr. [redacted] authorized and approved all work performed by Lindsay Cadillac.  Perhaps Mr. [redacted] should go back to [redacted] who did the initial work on the vehicle and ask for the refund.Thank you,  Tim R

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please see text below.
Regards,...


[redacted] From: [redacted] <[redacted].com>Date: Sat, Jan 23, 2016 at 7:58 AMSubject: [redacted] - REFUND RECEIVED REGARDING CLAIM #[redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Cc: [redacted] <[redacted]@lindsaycadillac.com>, [redacted] <[redacted].com>Good Morning [redacted],I spoke with Ms. W[redacted] from Lindsay Cadillac regarding my battery refund on Thursday, January 21, 2016. She was very understanding and quickly took my credit card information to start the refund process. On today Saturday, January 23, 2016, the full refund amount has posted to my NFCU account. Please consider my case satisfied. I'm pleased with the outcome and it can be closed. I appreciate your assistance. Best,[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To whom it may concern:I am attaching correspondence between [redacted], Lindsay Cadillac's Asst. Service [redacted] which will show no reason to adjust [redacted]'s service bill. The estimate was sent to [redacted] via email and [redacted] replied with authorization, albeit reluctantly, to proceed...

with said repair.There will be no adjustment to his bill.Thank you.Tim R[redacted] (General Manager)

We have contacted this client and have arranged for a refund as requested. Thanks,

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Address: 175 S 3rd St Ste 510, San Angelo, Texas, United States, 43215-5134

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