Ohio Mutual Insurance Group

We had a traumatic total fire loss just before the holidays last yearDue to the unethical and unchecked behavior of the *** handling our claim, the injury has been far more devestating than imaginableHe has made one statement after anotherHe has misrepresented policy benefits and denied coverage that was clearly stated in our policyHe put my sister and I through a ridiculous interrogation trying to deem her a tenant rather than familyAfter multiple communications from not only me, but my insurance broker, *** knowingly sent the initial ACV payout for my home to A VACANT LOT WITH NO MAIL BOXES and WRITTEN OUT TO THE WRONG BANK! Our family has suffered tremendously and there has been ZERO care or concernAfter addressing unbelievable inconsistencies with the supervisor*** number of corrections were made fairly quickly with no admission of any wrong doingThe follow up letter was carefully written to seem as if everything had been done according to policyIt made no reference to the continual INTENTIONAL games being played by our assigned rep*** even offered by phone to take over our claim if I was unsatisfied, and then refused to do so when I tried to take him up on itOur family has struggled financially trying to provide for people who lost everything and Ohio Mutual REFUSES to release our content money or even provide a date by which we can expect the first part of this coverageThis company has had us going in circles since the date of the incident, pressuring us since the first week to get a new construction estimate and repeatedly advising that one has not been submitted..starting within the FIRST week after the fireThey are giving a distinct impression that we have somehow been slacking or negligent in our duties while bypassing the fact that this has been THE WORST WINTER ON RECORDWe are exhausted and disgusted and financially buried because of fraudulent activity by this companyI even sent a comment on their website after quoting their own marketing verbage about how caring and compassionate their company isThe response? A message from *** explaining that everything had been done according to policy and essentially asking what exactly my problem wasStill NO acknowledgement of multiple statements and misleading directives and the constant refusals to answer very simple questions while communicating in very coarse waysI could readily attach emails here if it mattered at allStay away from these liarsThey will add to your injury and lie constantly through your hardship