Ohio Outdoor Structures (OOS) is sorry to hear of your dissatisfaction with All Steel Carports (ASC). We are unable to comment on the events that occurred between you and ASC. At the time of your Revdex.com complaint, your order had not been cancelled and ASC was still trying to fill the...
order. A refund is never issued on an active order. Your Revdex.com complaint has generated a cancellation of your order and a refund has already been issued in spite of the fact your claims have been refuted. We would like to address your statements for the purpose of public record… First, you are right, the Ohio Outdoor Structures (OOS) website does not post the All Steel Carports refund policy or any policies of the several manufacturers we represent. It is the responsibility of OOS to inform our customers to the best of our ability, at time of sale, of what they need to know and it is up to the manufacturer to post on their website what they want to be public. Second, scheduling always comes from the manufacturer’s scheduling department, not Ohio Outdoor Structures. Third, per the Ohio Outdoor Structures website under “Common Questions”, we tell our customers that with most manufacturers it is the customer’s responsibility to prepare their ground (installation site) prior to the arrival of the purchased product. Finally, All Steel Carports IS a Revdex.com Accredited Business with an A+ rating. Customer satisfaction is very important to them (as it is with Ohio Outdoor Structures) and when compared to similar companies, we believe there is no real comparison.
Ohio Outdoor Structures (OOS) is sorry to hear of your dissatisfaction with All Steel Carports (ASC). We are unable to comment on the events that occurred between you and ASC. At the time of your Revdex.com complaint, your order had not been cancelled and ASC was still trying to fill the...
order. A refund is never issued on an active order. Your Revdex.com complaint has generated a cancellation of your order and a refund has already been issued in spite of the fact your claims have been refuted. We would like to address your statements for the purpose of public record… First, you are right, the Ohio Outdoor Structures (OOS) website does not post the All Steel Carports refund policy or any policies of the several manufacturers we represent. It is the responsibility of OOS to inform our customers to the best of our ability, at time of sale, of what they need to know and it is up to the manufacturer to post on their website what they want to be public. Second, scheduling always comes from the manufacturer’s scheduling department, not Ohio Outdoor Structures. Third, per the Ohio Outdoor Structures website under “Common Questions”, we tell our customers that with most manufacturers it is the customer’s responsibility to prepare their ground (installation site) prior to the arrival of the purchased product. Finally, All Steel Carports IS a Revdex.com Accredited Business with an A+ rating. Customer satisfaction is very important to them (as it is with Ohio Outdoor Structures) and when compared to similar companies, we believe there is no real comparison.