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Ohio Pools & Spas

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Reviews Swimming Pools, Above Ground Pools, Spa Ohio Pools & Spas

Ohio Pools & Spas Reviews (5)

Good Experience
We purchased a Hot Spot TX Spa from Ohio Pools in N. Canton. We have been pleased with the Spa and the Service received. It did take a long time for it to ship, but we were warned about it, due to Supply Chain slow down during Covid. I would recommend them to prospective buyers.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this actionOnce reimbursement is received, I will consider this complaint resolved Regards, [redacted] ***

Dear [redacted] Sorry for our delay in responding On 9/6/ Mr [redacted] elected to upgrade from his pre-owned purchase to a new model spa for the $difference in retail Regards, Richard Annis, President Ohio Pools & Spas, Inc

Dear [redacted] I'm sorry about the problem you've experienced with your above ground pool and apologize that we were not able to resolve the matter timelierI've reviewed the details regarding your situation and found where the original claim was submitted to the pool manufacturer for possible warranty considerationThe claim was denied as the damage was caused by high wind getting under your winter cover after you closed your pool, causing the attaching cable to rip apart the rail of the poolAfter that, the denied claim did not get processed through the proper channels at Ohio Pools & Spas.I've addressed the situation with my staff to improve our handling of any customer service claim in the futureIn consideration of the circumstances you've dealt with, Ohio Pools & Spas would like to reimburse your $1,as requested Thank you for taking the time to air your concernPlease let me know if I can be of any assistance in the future [redacted] President Ohio Pools & Spas

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, *** [redacted] I originally purchased a [redacted] *** from Ohio PoolsThings went pretty well until the spa was deliveredI then discovered that it did not have the features the salesperson had presented to meAfter several discussions with the salesperson and MrAnnis of Ohio Pools, I decided to purchase a lesser model which had the features that I wanted for an additional cost of $When they delivered the replacement spa, it was a totally different experienceThe outside shell was damaged and I was informed that they model that they had the cover could only be installed one way, which was not the way I preferred and totally different from the original spa that I purchasedI was told they would replace the damaged outside panels and that was about all they would doWhen I inquired about stachemicals, I was told that the delivery crew was not given any chemicalsThe delivery guy gave me a very brief course on how to operate the poolI am still learning how to how to operate itAt this point, I am thoroughly disgusted and disappointed with Ohio PoolsI would prefer to return the spa for a refund and go somewhere else an purchase one, but I am sure that won't happenI just don't understand why a purchase of this nature can not be a pleasant experience.I would never purchase anything else from Ohio Pools or recommend them to anyoneI fully expect a hassle if I need any service I would like assurance for the replacement spa, I will receive good service and information when I need itI would also like to have someone come out and go over the features of the spa so that I am comfortable with the operating features

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