Final Consumer Response / [redacted] (2000, 6, 2015/06/29) */ I did, finally, receive a test kit in the mailThis was the remedy I was seekingWhile no further remedy was sought, I would like my complaint to remain on the recordIt took or weeks beyond my original request for the test kit to be providedOhio Radon did not respond to the phone calls I made in the interimThis, along with their failure to provide the promised referral reward, is evidence of very poor customer serviceI could not recommend this company to others [redacted]
Final Consumer Response /* (2000, 6, 2015/06/29) */
I did, finally, receive a test kit in the mail. This was the remedy I was seeking. While no further remedy was sought, I would like my complaint to remain on the record. It took 7 or 8 weeks beyond my original request for the test kit to be...
provided. Ohio Radon did not respond to the 3 phone calls I made in the interim. This, along with their failure to provide the promised referral reward, is evidence of very poor customer service. I could not recommend this company to others. [redacted]
Initial Business Response /* (1000, 15, 2016/02/03) */
The client was sent her free retest and her warranty is good for the 30 year period as long as the client does the retesting every two years as stated in the warranty
Initial Consumer Rebuttal /* (2000, 17, 2016/02/04) */
(The consumer...
indicated he/she ACCEPTED the response from the business.)
I accept the companies response because I did receive the test and have returned the results to the company. I am satisfied since my request was for the test to be sent and my warranty to still be valid.
Final Consumer Response / [redacted] (2000, 6, 2015/06/29) */ I did, finally, receive a test kit in the mailThis was the remedy I was seekingWhile no further remedy was sought, I would like my complaint to remain on the recordIt took or weeks beyond my original request for the test kit to be providedOhio Radon did not respond to the phone calls I made in the interimThis, along with their failure to provide the promised referral reward, is evidence of very poor customer serviceI could not recommend this company to others [redacted]
All the paperwork the Client needed was sent to her
Final Consumer Response /* (2000, 6, 2015/06/29) */
I did, finally, receive a test kit in the mail. This was the remedy I was seeking. While no further remedy was sought, I would like my complaint to remain on the record. It took 7 or 8 weeks beyond my original request for the test kit to be...
provided. Ohio Radon did not respond to the 3 phone calls I made in the interim. This, along with their failure to provide the promised referral reward, is evidence of very poor customer service. I could not recommend this company to others. [redacted]
Initial Business Response /* (1000, 15, 2016/02/03) */
The client was sent her free retest and her warranty is good for the 30 year period as long as the client does the retesting every two years as stated in the warranty
Initial Consumer Rebuttal /* (2000, 17, 2016/02/04) */
(The consumer...
indicated he/she ACCEPTED the response from the business.)
I accept the companies response because I did receive the test and have returned the results to the company. I am satisfied since my request was for the test to be sent and my warranty to still be valid.