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Ohio River Cabins

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Reviews Ohio River Cabins

Ohio River Cabins Reviews (8)

“Companies are alike in their promises It is only in their deeds that they differ”.We are truly sorry for your inconvenience All of our products are manufactured at our facility and painted by our factory trained employees We stand behind our products and our customers 100% We guarantee a quality product and we have already initiated the total re-work of your doors at no charge whatsoever We have contacted the supplier of our powder coat materials and they have agreed to conduct an independent test on the powder coated finish of your doors.We will extend the warranty on your finish to years from the day we re-work and re-bake the finish on your doors I personally would like to offer you a $ gift card to show my appreciation to you as our customer We will test the millage of the paint and make sure no metal shavings will be on your replacement doors We will follow up with a day, day and then a month inspection at no charge.Thanks again, [redacted] , PresidentIronworks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like an estimated completion date Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: see the following responseMr [redacted] ,I do not want you or anyone associated with MS Iron Works to come back to my houseYour futile attempt to “care now” comes much too lateIt is rather ironic that after multiple attempts to talk to you about my door situation that you chose to respond only after being contacted by the Revdex.comFurthermore, you waited two full weeks before responding to their requestYou advertise on TV that MS Iron Works is a business that values customersYet, after having spent approximately $6000.00, the job your company started was never completedGiven that amount of money, I would have expected you, the owner to personally respond to my pleas and dissatisfaction.It is obvious to me now, more than ever, that you, the owner of MS Iron Works do not care about your customers and their satisfaction or thequality of work your company producesSHAME on you Mr [redacted] !As a resolution to this matter, I am requesting that $be reimbursed to me for having to hire someone else to complete the job thatyou failed to complete Regards, [redacted] ***

“Companies are alike in their promises.  It is only in their deeds that they differ”.We are truly sorry for your inconvenience.  All of our products are manufactured at our
facility and painted by our factory trained employees.  We stand behind our products and our
customers...

100%.  We guarantee a quality
product and we have already initiated the total re-work of your doors at no
charge whatsoever.  We have contacted the
supplier of our powder coat materials and they have agreed to conduct an
independent test on the powder coated finish of your doors.We will extend the warranty on your finish to 5 years from
the day we re-work and re-bake the finish on your doors.  I personally would like to offer you a $100
gift card to show my appreciation to you as our customer.  We will test the millage of the paint and
make sure no metal shavings will be on your replacement doors.  We will follow up with a 30 day, 90 day and
then a 6 month inspection at no charge.Thanks again,[redacted], PresidentIronworks

Complaint: [redacted]
I am rejecting this response because: see the following responseMr. [redacted],I do not want you or anyone associated with MS Iron Works to come back to my house. Your...

futile attempt to “care now” comes much too late. It is rather ironic that after multiple attempts to talk to you about my door situation that you chose to respond only after being contacted by the Revdex.com. Furthermore, you waited two full weeks before responding to their request. You advertise on TV that MS Iron Works is a business that values customers. Yet, after having spent approximately $6000.00, the job your company started was never completed. Given that amount of money, I would have expected you, the owner to personally respond to my pleas and dissatisfaction.It is obvious to me now, more than ever, that you, the owner of MS Iron Works do not care about your customers and their satisfaction or thequality of work your company produces. SHAME on you Mr. [redacted]!As a resolution to this matter, I am requesting that $200.00 be reimbursed to me for having to hire someone else to complete the job thatyou failed to complete.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like an estimated completion date.  
Regards,
[redacted]

We have thoroughly reviewed the above referenced complaint and feel that we owe you our deepest apologies for any inconvenience that this misunderstanding has caused.At MS Ironworks we are very serious about our customer satisfaction and we work hard to get to the bottom of any customer...

complaints.  After analyzing the issue and conducting several internal reviews we have found that the issue originated from a misunderstanding between the customer and sales staff as to the placement of the glass.  The missed opportunity to give you an enjoyable experience with MS Ironworks is something that we could never abide by.Because we value your relationship with MS Ironworks, we will add the glass to the outside of the door at no extra charge.  If you have any questions or comments regarding this matter, please feel free to discuss it with me at 601-[redacted], PresidentMS Ironworks

I am sending my shop foreman to Ms. [redacted]'s home to repair her problem as requested.Thank you.[redacted]

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