Ohio Savings Bank, a Division of New York Community Bank

Notified of bouncing check made out to [redacted] for insufficient funds in checking account. The check was under by $17.04 but I did have $1628.51 in my savings account with this SAME bank. I was charged multiple times by NYCB and the bank says that some repeat charges were by [redacted] (recipient of bounce check)so I did the math and also received 2 NYCB statements in mail on separate days with breakdown of all fees charged along with checking account balance of -$72.00. On 4/24/14 I went online with Chase account to have remaining savings account with NYCB ($1,472.07)electronically transferred to my Chase checking account end#[redacted]. I have a printed list of 7 prior times that these transfers have gone through successfully with no problem and no fines. At the NYCB ATM I first checked savings balance to be sure before transferring, the amount $1544.47 matched my balance~transferred $72.04 from the savings NYCB acct#[redacted] to the NYCB checking acct ending in [redacted] on 4/25/14 to make up the negative balance. This time I received an alert email stating that on 4/28/14 the funding failed. I called [redacted] first they said it was the other outside bank that the transfer was with. So I called Ohio Savings (aka NYCB)spoke with someone at the 1-800 line looked into account, she told me to call branch this transaction happened...gave me phone #440-[redacted]. I called that number and they did receive my letter I sent (after transferring all the funds) stating that I wanted to close both the savings and checking and had explained that I paid the negative balance by transferring it to the checking with them. Then told that the accounts were closed per my letter request but NYCB [redacted] branch is NOT who stopped the transfer, so given #440-[redacted] and name [redacted]. Called, spoke with her, she very rude and said that there are no prior transfers done with Chase and fee posted for transfer to my account, and cancelled my transfer.Also told [redacted] added more fees to acc't.