Please send any and all correspondence to this email address from this date forwardThank you.Also please see the following attachment:Thank you,Ohio Singles Date: 11/5/15Re: [redacted] Case #: [redacted] To Whom It May Concern,We are in receipt of *** [redacted] ’s complaint and will address his claims.We are an elite matchmaking firm and we specialize in helping singles find their companionWe haveeveryone come into our office for an extensive interview which typically lasts about minutes or so.During this interview, we speak with potential candidates about our process, their past relationships,etcWe explain that we will match them with like-minded singles who are most mutually compatiblewith them in the hopes of finding their special someoneIf the potential candidate shows an interest inour program, we present our various package options to choose fromOur clients select the packagethat best suits their needs[redacted] came into our office on 5/6/for an interviewHe decided to purchase matches which is a“trial program”.Please note that [redacted] has actually received all of his purchased matchesThe women we matched [redacted] with have all been compatible with him, according to their profilesIt appears that [redacted] was concerned that these women were not “physically” what he was looking forWe explain to ourclients that we match them with those who are compatible with them and then we have them meet tosee if there is any chemistryIf so, great! If not, we continue the searchWe try to make it clear to ourclients that we cannot predict chemistry, but we hope for the best with each and every match we puttogether.Upon joining our services, [redacted] was provided (and agreed in his contract that he reviewed) ourRegulationsIn these Regulations under paragraph #it states:"Compatibility is very subjective and that we will send you referrals we deem, in our sole and absolutediscretion as "likely most mutually compatible" as indicated in your singles dataThe finaldetermination to meet a referral is yours and yours aloneYou understand and agree that we willsupply you referrals on an as available basisBecause we try to send compatible referrals, youunderstand and agree that there is no way for us to predict the frequency and time frame of eachreferralHowever, we will search on your behalf on a monthly basis, but we will only match you withothers that we feel you are compatible withYou further understand that no two people are generallyperfectly compatible and agree that we will use our best judgment in providing referrals that mostnearly match your requirements."***As you can see, we state that our matchmakers use their best judgment when providing referrals.Our clients can rest assured that we are only matching them with those who are compatible with them,according to their profilesAlso, under paragraph #in our Regulations it states:"You understand and agree that simply because you choose to meet with a single that we havereferred to you does not mean that such single will agree to meet with youIt is impossible for us to guarantee that any single to whom you have been referred will agree to meet with youYouunderstand that you will not like everyone you meet and that some of those you meet may not likeyou."We try to give our clients realistic expectations when they join our servicesOur clients are matchedwith those who are most mutually compatible, our clients will not like everyone they meet and we areusing our best judgment when providing referrals[redacted] purchased matches and has been matched with womenOur Management team agreed to“bonus back” a couple of his matches, due to the circumstancesWe believe we have been more thanfair in this situationWe are unsure why [redacted] is concerned about the year clause in theagreement, because our services have been provided and [redacted] has already received all of hispurchased matches.Also, [redacted] signed an agreement which contains a cancellation policyThis policy states that theClient must cancel in writing within their 3-day right to rescindDue to the fact that [redacted] signed anagreement with this policy and has received his purchased matches, [redacted] is not eligible for a refundat this time.We have included copies of [redacted] ’s signed contract, proof of his matches provided, etcThank youfor your time in this matter.Regards,Ohio Singles
To Whom It May Concern,Please see the following attachment:Thank You,Ohio Singles
Ohio Singles
Date: 2/19/16Re: *** ***Case #: ***
To Whom It May Concern,We are in receipt of *** ***’s rejection.As we previously explained, we have been working very hard on behalf of *** *** *** came to us in search of someone special and we are trying to help him find a companion.
We are not trying to place any “blame” on *** ***We are simply trying to communicate with him and resolve his concernsAs we said, we promised to match *** *** with those who are likely most mutually compatible with him, according to their profile informationWe use our best judgment when providing referrals, there is no time frame for matches and no two people are generally perfectly compatibleSometimes we explain to our clients that it is beneficial to be more open on their preferences, as this can better their chances of finding a successful relationshipWe are only trying to help *** *** be successfulWe are encouraging him to be openAs we stated, we matched *** *** with a woman who was, indeed, a clientHowever, she became unavailable for dating and forgot to inform our staff of her availability.
Again, *** *** signed an agreement which contains a cancellation policy (we previously provided a copy of this agreement)This policy states that the Client must cancel in writing within their 3-day right to rescind*** *** did not cancel within his 3-day right of rescission.
Also, *** *** agrees to try and resolve any matters directly with our staff, per his signed client obligation form (we previously provided a copy of this signed form). As we mentioned, we would like nothing more than to continue working with *** ***We are here for him.Regards,Ohio Singles
To Whom It May Concern,Please see the following attachment:Thank You,Ohio Singles
Ohio Singles
Date: 2/16/16Re: *** ***Case #: ***
size="4">To Whom It May Concern,
We are in receipt of *** ***’s complaint and will address his claims.We would first like to mention that we have been working very hard on behalf of *** *** *** came tous in search of someone special and we are trying to help him find a companionYes, we understand *** ***’s preferences and made note of these preferences in our systemWe usepreferences as a guideline for matching and we try to come as close as possible to what our clients are looking forWematched *** *** with a woman who told him she “wasn't interested in being in our system” when he contactedherWe understand that this can absolutely be embarrassing and we did not know that this woman was no longer inneed of our servicesHowever, she was a client of oursWe always ask our clients to keep us updated on theiravailability, but not everyone remembers to do soUnfortunately, we are unable to control our client’s behaviorWe have attempted to speak with *** *** on several occasionsHe sent us an e-mail stating that he did not wishto speak and he expressed his dissatisfaction with our programOur Director of Client Relations responded and statedthat she is here to work with *** *** and that, in our experience, we feel that verbal communication is the mosteffective when working through a client’s programWe can discuss and work through any issues while on the call, asopposed to e-mail communication which can be impersonalShe still encouraged *** *** to call her back todiscuss his concerns*** *** responded that he does not wish to speak with usWe would like to remind *** *** that we promised to match him with those who are likely most mutuallycompatible with him, according to their profile informationWe use our best judgment when providing referrals, there isno time frame for matches and no two people are generally perfectly compatibleSometimes we explain to our clientsthat it is beneficial to be more open on their preferences, as this can better their chances of finding a successfulrelationshipWe are only trying to help *** *** find someone to spend the rest of his life withAlso, *** *** signed an agreement which contains a cancellation policyThis policy states that the Client mustcancel in writing within their 3-day right to rescind*** *** did not cancel within his 3-day right of rescissionInaddition, *** *** signed a client obligation form which states that he agrees he must meet all of his purchasedmatches in order to give our company the full opportunity to meet his expectations of the programHe also agrees notto go to any outside agency prior to trying to resolve any matters directly with our staffAs we mentioned, our Directorof Client Relations has tried to speak with *** *** on multiple occasionsWe ask that he returns her attempt forcontactWe only want to help himRegards,Ohio Singles
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Dear Revdex.com:I was not anticipating that Ohio Singles would admit that they were not in compliance with our Agreement While I understand (we all do) that they are not going to find anyone that is a 100% match with my preferences, I was anticipating differences of the nature: food preferences, hobbies, favorite types of movies, favorite sportsI don't believe it is reasonable that they use their discretion and go outside my height and age preferences when making selections. Ohio Singles charges a lot for their services It is not unreasonable for their clients to expect a level of service and satisfaction on par with the cost of their serviceIf they were charging their clients the same amount as the on-line matching services, I would not have submitted my complaint You will see from this quote from their response, that they acknowledge they did choose a referral ('Suzie') that was outside of my stated height and age preference range."In these Regulations, there is an important paragraph titled, “Referrals”It is explained that we are matching our clients with those who are likely most mutually compatible and we use our best judgment when providing referralsWe try to come as close as possible to what our clients are looking forWe explain to our clients that we use their preferences as a guideline for matching, but not all criteria will match 100% of the stated preferencesIf we find a match for someone, but they are year older or inches shorter, we will still present the match to the client, as we want to give them every possible opportunity to find someone special."While I realize that they have invested some effort in finding referrals for me, I believe that at the very least, a partial reimbersement is reasonable.This response from Ohio Singles is not a reasonable resolution to my complaint
Please see the following attachment:Thank You,Ohio Singles
Date: 11/18/15Re: [redacted]Case #: [redacted]To Whom It May Concern,We are in receipt of [redacted]’s rejection to our response.The information which was provided in our original response was taken directly from [redacted]’s account and we have not been dishonest about this information. As we previously explained, [redacted] purchased a trial program of 3 matches. We matched him with 5 women (we previously sent a list of these 5 women in our previous letter) and “bonused back” a couple matches. We continued searching on [redacted]’s behalf at no additional charge to him. However, [redacted] has now received his 3 purchased matches. Also, as we stated prior, [redacted] signed an agreement which contains a cancellation policy. This policy states that the Client must cancel in writing within their 3-day right to rescind. Due to the fact that [redacted] signed an agreement with this policy and has received his purchased matches, [redacted] is not eligible for a refund at this time. Thank you again for your time in this matter.Regards,Ohio Singles
This site has membership with different price ranges depending on how many clients you would like.
I signed up for 5 which was $2500, although I read from the few reviews that there membership for 5 was $1000
I answered a questionnaire that was no more than what you fill out on an online dating site. I had to sign up right there and then with the assuredness that I would have success easily after probably meeting 2 clients.
Then the gentleman interviewing me takes out his cell phone and takes a picture I was unprepared for
Your questionnaire and picture is sent to your Matchmaker who is not even in your state. The matchmaker only knows you by what the received from the office that only handles the membership sign up. You know the first name of your Matchmaker and have been told that they are more than qualified. You really don't know them from Adam. They are also very hard to get a hold of. They say that the members don't want to be contacted because they don't want family and friends to know they are doing this. I asked to just touch base with me about every 2 weeks as I wanted touch base.That request was never honored and it would be weeks before I heard from them,and usually it was me calling them. There also were no success stories to read about because they said the couple's wanted to remain anonymous
I have had 4 dates. All the men had issues and hang ups. I dare say they had personality disorders. My 5th date was the best and I say that sarcastically. He was separated for 10 years and had no intention of filing for divorce anytime soon. His wife was even coming back to stay in their home whenever her younger boyfriend went on a drunken binge
and would stay for weeks at a time. When her boyfriend was sober they would all go to family events and play cards
cards together. So much for the wonderfully background check. The board is now reviewing this matter. Who the he'll is the board. I an so disappointed and very Leary of the honesty of this site. I still owe over $400 but I would like to have the money I have invested reimbursed as I feel very strongly this is not a legitimate business
together. My matchmaker apologized she had no idea, but they are supposed to do detailed background checks. My last match has been sent to the board for review a d to see
together. My matchmaker apologized and said she had no idea. So much for the wonderful background check they do
on their clients. Since it was my last match that they would resubmit it to the board because of what had happened and I probably would be able to meet another client.Who the he'll is the board
ant got out of control. He even entertained the both of them in his home and they even played cards together because
he was a great guy when he was sober.
know how things were going. They never met that request and it would be weeks before I would hear from them and usually it was me calling them. There are also no reviews of the successes as they claim the couple's want to remain anonymous
Please send any and all correspondence to this email address from this date forward. Thank you.Also please see the following attachment:Thank you,Ohio Singles
Date: 11/5/15Re: [redacted]Case #: [redacted]To Whom It May Concern,We are in receipt of [redacted]...
[redacted]’s complaint and will address his claims.We are an elite matchmaking firm and we specialize in helping singles find their companion. We haveeveryone come into our office for an extensive interview which typically lasts about 90 minutes or so.During this interview, we speak with potential candidates about our process, their past relationships,etc. We explain that we will match them with like-minded singles who are most mutually compatiblewith them in the hopes of finding their special someone. If the potential candidate shows an interest inour program, we present our various package options to choose from. Our clients select the packagethat best suits their needs.[redacted] came into our office on 5/6/15 for an interview. He decided to purchase 3 matches which is a“trial program”.Please note that [redacted] has actually received all 3 of his purchased matches. The women we matched[redacted] with have all been compatible with him, according to their profiles. It appears that [redacted]was concerned that these women were not “physically” what he was looking for. We explain to ourclients that we match them with those who are compatible with them and then we have them meet tosee if there is any chemistry. If so, great! If not, we continue the search. We try to make it clear to ourclients that we cannot predict chemistry, but we hope for the best with each and every match we puttogether.Upon joining our services, [redacted] was provided (and agreed in his contract that he reviewed) ourRegulations. In these Regulations under paragraph #3 it states:"Compatibility is very subjective and that we will send you referrals we deem, in our sole and absolutediscretion as "likely most mutually compatible" as indicated in your singles data. The finaldetermination to meet a referral is yours and yours alone. You understand and agree that we willsupply you referrals on an as available basis. Because we try to send compatible referrals, youunderstand and agree that there is no way for us to predict the frequency and time frame of eachreferral. However, we will search on your behalf on a monthly basis, but we will only match you withothers that we feel you are compatible with. You further understand that no two people are generallyperfectly compatible and agree that we will use our best judgment in providing referrals that mostnearly match your requirements."[redacted]As you can see, we state that our matchmakers use their best judgment when providing referrals.Our clients can rest assured that we are only matching them with those who are compatible with them,according to their profiles. Also, under paragraph #4 in our Regulations it states:"You understand and agree that simply because you choose to meet with a single that we havereferred to you does not mean that such single will agree to meet with you. It is impossible for us to guarantee that any single to whom you have been referred will agree to meet with you. Youunderstand that you will not like everyone you meet and that some of those you meet may not likeyou."We try to give our clients realistic expectations when they join our services. Our clients are matchedwith those who are most mutually compatible, our clients will not like everyone they meet and we areusing our best judgment when providing referrals.[redacted] purchased 3 matches and has been matched with 5 women. Our Management team agreed to“bonus back” a couple of his matches, due to the circumstances. We believe we have been more thanfair in this situation. We are unsure why [redacted] is concerned about the 3 year clause in theagreement, because our services have been provided and [redacted] has already received all of hispurchased matches.Also, [redacted] signed an agreement which contains a cancellation policy. This policy states that theClient must cancel in writing within their 3-day right to rescind. Due to the fact that [redacted] signed anagreement with this policy and has received his purchased matches, [redacted] is not eligible for a refundat this time.We have included copies of [redacted]’s signed contract, proof of his matches provided, etc. Thank youfor your time in this matter.Regards,Ohio Singles
Please see the following attachment:Thank You,Ohio Singles
Date: 11/11/15Re: [redacted]Case #: [redacted]To Whom It May Concern,We are in receipt of [redacted]’s complaint.[redacted] joined our services on 7/3 and purchased 5 matches. [redacted] received...
her first match on7/15 and provided her feedback on 7/19. We were actively searching for a new match and tried to findthe most mutually compatible gentleman for [redacted]. We came across a few men who looked likepotentials, but then our matchmakers decided that they might not be the best fit for [redacted].Therefore, we moved on with our search.We have seasoned matchmakers who have been responsible for helping various people find long-termrelationships. They are very particular with their match search, as we will ONLY match our clients withthose who are compatible, according to the client’s profile information. We will not match our clientswith just anyone, because we focus on helping our clients find the RIGHT types of singles. This is whatseparates us from your average dating service. Therefore, sometimes it can take time to find compatiblereferrals.Upon joining our services, [redacted] was provided (and agreed in her contract that she reviewed) ourRegulations. In these Regulations under paragraph #3 it states:"Compatibility is very subjective and that we will send you referrals we deem, in our sole and absolutediscretion as "likely most mutually compatible" as indicated in your singles data. The finaldetermination to meet a referral is yours and yours alone. You understand and agree that we willsupply you referrals on an as available basis. Because we try to send compatible referrals, youunderstand and agree that there is no way for us to predict the frequency and time frame of eachreferral. However, we will search on your behalf on a monthly basis, but we will only match you withothers that we feel you are compatible with. You further understand that no two people are generallyperfectly compatible and agree that we will use our best judgment in providing referrals that mostnearly match your requirements."[redacted]As you can see, we state that our matchmakers use their best judgment when providing referrals.Our clients can rest assured that we are only matching them with those who are compatible with them,according to their profiles. We also explain that we are unable to predict the time frame and frequencyof referrals/matches. Also, under paragraph #4 in our Regulations it states:"You understand and agree that simply because you choose to meet with a single that we havereferred to you does not mean that such single will agree to meet with you. It is impossible for us toguarantee that any single to whom you have been referred will agree to meet with you. Youunderstand that you will not like everyone you meet and that some of those you meet may not likeyou."We try to give our clients realistic expectations when they join our services. Our clients are matchedwith those who are most mutually compatible, our clients will not like everyone they meet and we areusing our best judgment when providing referrals.While we were in the process of searching for a new match, [redacted] contacted us on 9/11 askingwhy she had not heard from us. She appeared upset in her e-mail and we contacted her backimmediately. We called [redacted] back and also sent her an e-mail explaining that we tried contactingher. We asked [redacted] on 9/14 to please contact us back, so we could discuss her e-mail/concerns.We have not heard from [redacted] and now we have received this complaint.[redacted] signed a client obligation form which states that she agrees to contact us directly if she hasany concerns regarding her program. She agrees to talk with someone in Client Services. If she is unableto reach a resolution with our Client Services staff, she then agrees to speak with a senior member ofour Client Resolution team. [redacted] agrees to all the above prior to contacting any third partyagency (we have included a copy of this signed form).[redacted] signed an agreement which contains a cancellation policy. This policy states that the Clientmust cancel in writing within their 3-day right to rescind. [redacted] is past her 3-day right to rescind,therefore, she is not eligible for a refund at this time (we have included a copy of this signedagreement).We would like nothing more than to continue working with [redacted]. We ask that she contacts usback, so we can speak with her regarding her concerns.Thank you for your time in this matter.Regards,Ohio Singles
To Whom It May Concern,
We are in receipt of Mr. [redacted]’s complaint and will address his claims.We have been working very hard on behalf of Mr. [redacted] since he became a client with us. Please note that Mr. [redacted] has been matched with women who all showed to be most...
mutually compatible with him, according to their profile information and the compatibility indicators in their profile.Mr. [redacted] has received 4 matches thus far. Each woman was compatible and met his preferences. Only one woman we presented was 1 year older than him and 2 inches shorter than his minimum preference. We would like to mention that we explain to our clients various important details when they become a client in our program. We provide our clients with a Regulations pamphlet. In these Regulations, there is an important paragraph titled, “Referrals”. It is explained that we are matching our clients with those who are likely most mutually compatible and we use our best judgment when providing referrals. We try to come as close as possible to what our clients are looking for. We explain to our clients that we use their preferences as a guideline for matching, but not all criteria will match 100% of the stated preferences. If we find a match for someone, but they are 1 year older or 2 inches shorter, we will still present the match to the client, as we want to give them every possible opportunity to find someone special. Sometimes we think we may have an idea of our ideal match, but those feelings can change if we meet someone who has other characteristics we find appealing. Especially if a couple is attracted to one another and finds various commonalities (and they are compatible), the relationship can definitely work. We have been responsible for helping MANY individuals find a companion and we want to assist Mr. [redacted] as well.
At the completion of each client’s program, we conduct a managerial review. This is when management sits down, discusses the client’s experience and determines if any matches should be “bonused back”, depending on the situation. This means the client will receive additional matches at no additional charge. If Mr. [redacted] reached the end of his program and still has not found someone special, we will discuss his program and possibly provide additional referrals. We always try to do the right thing. We especially want success for all of our clients.
In addition, Mr. [redacted] signed an agreement which contains a cancellation policy. This policy states that the Client must cancel in writing within their 3-day right to rescind. Mr. [redacted] is not eligible for a refund at this time. Mr. [redacted] also signed a client obligation form which states that he agrees to meet all of his purchased matches in order to give our company the full opportunity to meet his expectations of our program. He also agrees to discuss any concerns he may have directly with our staff. Mr. [redacted] sent e-mails recently requesting to cancel. We called him to discuss his e-mails. He said he no longer wants to pursue this and wants his money back. We explained and remided him that this is a process and that the most recent match we found for him fit very well with his preferences and vice versa. He said “no”, he just wants his money back. We reminded him that he signed a non-refundable agreement and we would still like to work with him. He said “no” and ended the call.
We would very much like to continue working with Mr. [redacted]. Our only goal is for him to be successful in our program.
Regards,
Ohio Singles
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted],These people at [redacted] are flat out lying to you.They matched me with 2 women,both of which I complained to them personally( [redacted] and [redacted]) that these women were either over weight or filthy in their personal hygene.The third match called [redacted] and told them not to have me call her.I was told by [redacted],that I would be compensated for 2 of the 3 matches.This company has breeched it's contract and I would like a refund on a pro rated basis for 2 matches not fulfilled.I have met someone and their service is no longer required.Thankyou,[redacted] [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Please see the following attachment:Thank You,Ohio Singles
Date: 11/23/15Re: [redacted]Case #: [redacted]To Whom It May Concern,We are in receipt of [redacted]’s second rejection to our response.We ask that [redacted] please refer to paragraph #10 of his signed agreement.Thank you again for your time in this matter.Regards,Ohio Singles
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Yes, I have talk to [redacted] on the phone, this bad deal contract, each conversationthey try to put blame on me. I want a full refund, $2500.00 they had given me a bogus lead and fall back on clause saying I had to meet [redacted] in person, she is'nt a client with them,so they have been decietful to me. I don't trust anything they say.
The customer service is very poor. I was left in a foyer for 45 minutes before Nicole came to get me. My first introduction was to an individual who advised me that he no longer wanted to use their services because of his poor experience. I requested a refund and they have refused so I will continue to pay for a service that I have discontinued. I would NEVER recommend Ohio Singles to ANYONE!
To Whom It May Concern,
We are in receipt of Mr. [redacted]’s rejection to our response.We would like to reiterate that our services have been provided exactly as they were described to Ms. [redacted] both verbally during his interview and according to the paperwork he signed and received copies of. As we mentioned, we provided Mr. [redacted] with a Regulations pamphlet which explains everything our clients can expect during their program. Our services have been as described and everything was right on schedule with Mr. [redacted]’s program.
Again, the agreement which Mr. [redacted] signed states that the client must cancel within their 3-day right of rescission in order to be eligible for a refund. He also agrees to meet all of his purchased matches in order to give our company the full opportunity to meet his expectations of our program. Regulations and various paperwork are supplied in an attempt to give our clients realistic expectations regarding our program. We have been providing our services to Mr. [redacted] and we would like to continue to do so. We hope Mr. [redacted] has a change of heart and understands we are only here to help him.Regards,
Ohio Singles
Please send any and all correspondence to this email address from this date forwardThank you.Also please see the following attachment:Thank you,Ohio Singles Date: 11/5/15Re: [redacted] Case #: [redacted] To Whom It May Concern,We are in receipt of *** [redacted] ’s complaint and will address his claims.We are an elite matchmaking firm and we specialize in helping singles find their companionWe haveeveryone come into our office for an extensive interview which typically lasts about minutes or so.During this interview, we speak with potential candidates about our process, their past relationships,etcWe explain that we will match them with like-minded singles who are most mutually compatiblewith them in the hopes of finding their special someoneIf the potential candidate shows an interest inour program, we present our various package options to choose fromOur clients select the packagethat best suits their needs[redacted] came into our office on 5/6/for an interviewHe decided to purchase matches which is a“trial program”.Please note that [redacted] has actually received all of his purchased matchesThe women we matched [redacted] with have all been compatible with him, according to their profilesIt appears that [redacted] was concerned that these women were not “physically” what he was looking forWe explain to ourclients that we match them with those who are compatible with them and then we have them meet tosee if there is any chemistryIf so, great! If not, we continue the searchWe try to make it clear to ourclients that we cannot predict chemistry, but we hope for the best with each and every match we puttogether.Upon joining our services, [redacted] was provided (and agreed in his contract that he reviewed) ourRegulationsIn these Regulations under paragraph #it states:"Compatibility is very subjective and that we will send you referrals we deem, in our sole and absolutediscretion as "likely most mutually compatible" as indicated in your singles dataThe finaldetermination to meet a referral is yours and yours aloneYou understand and agree that we willsupply you referrals on an as available basisBecause we try to send compatible referrals, youunderstand and agree that there is no way for us to predict the frequency and time frame of eachreferralHowever, we will search on your behalf on a monthly basis, but we will only match you withothers that we feel you are compatible withYou further understand that no two people are generallyperfectly compatible and agree that we will use our best judgment in providing referrals that mostnearly match your requirements."***As you can see, we state that our matchmakers use their best judgment when providing referrals.Our clients can rest assured that we are only matching them with those who are compatible with them,according to their profilesAlso, under paragraph #in our Regulations it states:"You understand and agree that simply because you choose to meet with a single that we havereferred to you does not mean that such single will agree to meet with youIt is impossible for us to guarantee that any single to whom you have been referred will agree to meet with youYouunderstand that you will not like everyone you meet and that some of those you meet may not likeyou."We try to give our clients realistic expectations when they join our servicesOur clients are matchedwith those who are most mutually compatible, our clients will not like everyone they meet and we areusing our best judgment when providing referrals[redacted] purchased matches and has been matched with womenOur Management team agreed to“bonus back” a couple of his matches, due to the circumstancesWe believe we have been more thanfair in this situationWe are unsure why [redacted] is concerned about the year clause in theagreement, because our services have been provided and [redacted] has already received all of hispurchased matches.Also, [redacted] signed an agreement which contains a cancellation policyThis policy states that theClient must cancel in writing within their 3-day right to rescindDue to the fact that [redacted] signed anagreement with this policy and has received his purchased matches, [redacted] is not eligible for a refundat this time.We have included copies of [redacted] ’s signed contract, proof of his matches provided, etcThank youfor your time in this matter.Regards,Ohio Singles
To Whom It May Concern,Please see the following attachment:Thank You,Ohio Singles
Ohio Singles
Date: 2/19/16Re: *** ***Case #: ***
To Whom It May Concern,We are in receipt of *** ***’s rejection.As we previously explained, we have been working very hard on behalf of *** *** *** came to us in search of someone special and we are trying to help him find a companion.
We are not trying to place any “blame” on *** ***We are simply trying to communicate with him and resolve his concernsAs we said, we promised to match *** *** with those who are likely most mutually compatible with him, according to their profile informationWe use our best judgment when providing referrals, there is no time frame for matches and no two people are generally perfectly compatibleSometimes we explain to our clients that it is beneficial to be more open on their preferences, as this can better their chances of finding a successful relationshipWe are only trying to help *** *** be successfulWe are encouraging him to be openAs we stated, we matched *** *** with a woman who was, indeed, a clientHowever, she became unavailable for dating and forgot to inform our staff of her availability.
Again, *** *** signed an agreement which contains a cancellation policy (we previously provided a copy of this agreement)This policy states that the Client must cancel in writing within their 3-day right to rescind*** *** did not cancel within his 3-day right of rescission.
Also, *** *** agrees to try and resolve any matters directly with our staff, per his signed client obligation form (we previously provided a copy of this signed form). As we mentioned, we would like nothing more than to continue working with *** ***We are here for him.Regards,Ohio Singles
To Whom It May Concern,Please see the following attachment:Thank You,Ohio Singles
Ohio Singles
Date: 2/16/16Re: *** ***Case #: ***
size="4">To Whom It May Concern,
We are in receipt of *** ***’s complaint and will address his claims.We would first like to mention that we have been working very hard on behalf of *** *** *** came tous in search of someone special and we are trying to help him find a companionYes, we understand *** ***’s preferences and made note of these preferences in our systemWe usepreferences as a guideline for matching and we try to come as close as possible to what our clients are looking forWematched *** *** with a woman who told him she “wasn't interested in being in our system” when he contactedherWe understand that this can absolutely be embarrassing and we did not know that this woman was no longer inneed of our servicesHowever, she was a client of oursWe always ask our clients to keep us updated on theiravailability, but not everyone remembers to do soUnfortunately, we are unable to control our client’s behaviorWe have attempted to speak with *** *** on several occasionsHe sent us an e-mail stating that he did not wishto speak and he expressed his dissatisfaction with our programOur Director of Client Relations responded and statedthat she is here to work with *** *** and that, in our experience, we feel that verbal communication is the mosteffective when working through a client’s programWe can discuss and work through any issues while on the call, asopposed to e-mail communication which can be impersonalShe still encouraged *** *** to call her back todiscuss his concerns*** *** responded that he does not wish to speak with usWe would like to remind *** *** that we promised to match him with those who are likely most mutuallycompatible with him, according to their profile informationWe use our best judgment when providing referrals, there isno time frame for matches and no two people are generally perfectly compatibleSometimes we explain to our clientsthat it is beneficial to be more open on their preferences, as this can better their chances of finding a successfulrelationshipWe are only trying to help *** *** find someone to spend the rest of his life withAlso, *** *** signed an agreement which contains a cancellation policyThis policy states that the Client mustcancel in writing within their 3-day right to rescind*** *** did not cancel within his 3-day right of rescissionInaddition, *** *** signed a client obligation form which states that he agrees he must meet all of his purchasedmatches in order to give our company the full opportunity to meet his expectations of the programHe also agrees notto go to any outside agency prior to trying to resolve any matters directly with our staffAs we mentioned, our Directorof Client Relations has tried to speak with *** *** on multiple occasionsWe ask that he returns her attempt forcontactWe only want to help himRegards,Ohio Singles
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Dear Revdex.com:I was not anticipating that Ohio Singles would admit that they were not in compliance with our Agreement While I understand (we all do) that they are not going to find anyone that is a 100% match with my preferences, I was anticipating differences of the nature: food preferences, hobbies, favorite types of movies, favorite sportsI don't believe it is reasonable that they use their discretion and go outside my height and age preferences when making selections. Ohio Singles charges a lot for their services It is not unreasonable for their clients to expect a level of service and satisfaction on par with the cost of their serviceIf they were charging their clients the same amount as the on-line matching services, I would not have submitted my complaint You will see from this quote from their response, that they acknowledge they did choose a referral ('Suzie') that was outside of my stated height and age preference range."In these Regulations, there is an important paragraph titled, “Referrals”It is explained that we are matching our clients with those who are likely most mutually compatible and we use our best judgment when providing referralsWe try to come as close as possible to what our clients are looking forWe explain to our clients that we use their preferences as a guideline for matching, but not all criteria will match 100% of the stated preferencesIf we find a match for someone, but they are year older or inches shorter, we will still present the match to the client, as we want to give them every possible opportunity to find someone special."While I realize that they have invested some effort in finding referrals for me, I believe that at the very least, a partial reimbersement is reasonable.This response from Ohio Singles is not a reasonable resolution to my complaint
Please see the following attachment:Thank You,Ohio Singles
Date: 11/18/15Re: [redacted]Case #: [redacted]To Whom It May Concern,We are in receipt of [redacted]’s rejection to our response.The information which was provided in our original response was taken directly from [redacted]’s account and we have not been dishonest about this information. As we previously explained, [redacted] purchased a trial program of 3 matches. We matched him with 5 women (we previously sent a list of these 5 women in our previous letter) and “bonused back” a couple matches. We continued searching on [redacted]’s behalf at no additional charge to him. However, [redacted] has now received his 3 purchased matches. Also, as we stated prior, [redacted] signed an agreement which contains a cancellation policy. This policy states that the Client must cancel in writing within their 3-day right to rescind. Due to the fact that [redacted] signed an agreement with this policy and has received his purchased matches, [redacted] is not eligible for a refund at this time. Thank you again for your time in this matter.Regards,Ohio Singles
This site has membership with different price ranges depending on how many clients you would like.
I signed up for 5 which was $2500, although I read from the few reviews that there membership for 5 was $1000
I answered a questionnaire that was no more than what you fill out on an online dating site. I had to sign up right there and then with the assuredness that I would have success easily after probably meeting 2 clients.
Then the gentleman interviewing me takes out his cell phone and takes a picture I was unprepared for
Your questionnaire and picture is sent to your Matchmaker who is not even in your state. The matchmaker only knows you by what the received from the office that only handles the membership sign up. You know the first name of your Matchmaker and have been told that they are more than qualified. You really don't know them from Adam. They are also very hard to get a hold of. They say that the members don't want to be contacted because they don't want family and friends to know they are doing this. I asked to just touch base with me about every 2 weeks as I wanted touch base.That request was never honored and it would be weeks before I heard from them,and usually it was me calling them. There also were no success stories to read about because they said the couple's wanted to remain anonymous
I have had 4 dates. All the men had issues and hang ups. I dare say they had personality disorders. My 5th date was the best and I say that sarcastically. He was separated for 10 years and had no intention of filing for divorce anytime soon. His wife was even coming back to stay in their home whenever her younger boyfriend went on a drunken binge
and would stay for weeks at a time. When her boyfriend was sober they would all go to family events and play cards
cards together. So much for the wonderfully background check. The board is now reviewing this matter. Who the he'll is the board. I an so disappointed and very Leary of the honesty of this site. I still owe over $400 but I would like to have the money I have invested reimbursed as I feel very strongly this is not a legitimate business
together. My matchmaker apologized she had no idea, but they are supposed to do detailed background checks. My last match has been sent to the board for review a d to see
together. My matchmaker apologized and said she had no idea. So much for the wonderful background check they do
on their clients. Since it was my last match that they would resubmit it to the board because of what had happened and I probably would be able to meet another client.Who the he'll is the board
ant got out of control. He even entertained the both of them in his home and they even played cards together because
he was a great guy when he was sober.
know how things were going. They never met that request and it would be weeks before I would hear from them and usually it was me calling them. There are also no reviews of the successes as they claim the couple's want to remain anonymous
Please send any and all correspondence to this email address from this date forward. Thank you.Also please see the following attachment:Thank you,Ohio Singles
Date: 11/5/15Re: [redacted]Case #: [redacted]To Whom It May Concern,We are in receipt of [redacted]...
[redacted]’s complaint and will address his claims.We are an elite matchmaking firm and we specialize in helping singles find their companion. We haveeveryone come into our office for an extensive interview which typically lasts about 90 minutes or so.During this interview, we speak with potential candidates about our process, their past relationships,etc. We explain that we will match them with like-minded singles who are most mutually compatiblewith them in the hopes of finding their special someone. If the potential candidate shows an interest inour program, we present our various package options to choose from. Our clients select the packagethat best suits their needs.[redacted] came into our office on 5/6/15 for an interview. He decided to purchase 3 matches which is a“trial program”.Please note that [redacted] has actually received all 3 of his purchased matches. The women we matched[redacted] with have all been compatible with him, according to their profiles. It appears that [redacted]was concerned that these women were not “physically” what he was looking for. We explain to ourclients that we match them with those who are compatible with them and then we have them meet tosee if there is any chemistry. If so, great! If not, we continue the search. We try to make it clear to ourclients that we cannot predict chemistry, but we hope for the best with each and every match we puttogether.Upon joining our services, [redacted] was provided (and agreed in his contract that he reviewed) ourRegulations. In these Regulations under paragraph #3 it states:"Compatibility is very subjective and that we will send you referrals we deem, in our sole and absolutediscretion as "likely most mutually compatible" as indicated in your singles data. The finaldetermination to meet a referral is yours and yours alone. You understand and agree that we willsupply you referrals on an as available basis. Because we try to send compatible referrals, youunderstand and agree that there is no way for us to predict the frequency and time frame of eachreferral. However, we will search on your behalf on a monthly basis, but we will only match you withothers that we feel you are compatible with. You further understand that no two people are generallyperfectly compatible and agree that we will use our best judgment in providing referrals that mostnearly match your requirements."[redacted]As you can see, we state that our matchmakers use their best judgment when providing referrals.Our clients can rest assured that we are only matching them with those who are compatible with them,according to their profiles. Also, under paragraph #4 in our Regulations it states:"You understand and agree that simply because you choose to meet with a single that we havereferred to you does not mean that such single will agree to meet with you. It is impossible for us to guarantee that any single to whom you have been referred will agree to meet with you. Youunderstand that you will not like everyone you meet and that some of those you meet may not likeyou."We try to give our clients realistic expectations when they join our services. Our clients are matchedwith those who are most mutually compatible, our clients will not like everyone they meet and we areusing our best judgment when providing referrals.[redacted] purchased 3 matches and has been matched with 5 women. Our Management team agreed to“bonus back” a couple of his matches, due to the circumstances. We believe we have been more thanfair in this situation. We are unsure why [redacted] is concerned about the 3 year clause in theagreement, because our services have been provided and [redacted] has already received all of hispurchased matches.Also, [redacted] signed an agreement which contains a cancellation policy. This policy states that theClient must cancel in writing within their 3-day right to rescind. Due to the fact that [redacted] signed anagreement with this policy and has received his purchased matches, [redacted] is not eligible for a refundat this time.We have included copies of [redacted]’s signed contract, proof of his matches provided, etc. Thank youfor your time in this matter.Regards,Ohio Singles
Please see the following attachment:Thank You,Ohio Singles
Date: 11/11/15Re: [redacted]Case #: [redacted]To Whom It May Concern,We are in receipt of [redacted]’s complaint.[redacted] joined our services on 7/3 and purchased 5 matches. [redacted] received...
her first match on7/15 and provided her feedback on 7/19. We were actively searching for a new match and tried to findthe most mutually compatible gentleman for [redacted]. We came across a few men who looked likepotentials, but then our matchmakers decided that they might not be the best fit for [redacted].Therefore, we moved on with our search.We have seasoned matchmakers who have been responsible for helping various people find long-termrelationships. They are very particular with their match search, as we will ONLY match our clients withthose who are compatible, according to the client’s profile information. We will not match our clientswith just anyone, because we focus on helping our clients find the RIGHT types of singles. This is whatseparates us from your average dating service. Therefore, sometimes it can take time to find compatiblereferrals.Upon joining our services, [redacted] was provided (and agreed in her contract that she reviewed) ourRegulations. In these Regulations under paragraph #3 it states:"Compatibility is very subjective and that we will send you referrals we deem, in our sole and absolutediscretion as "likely most mutually compatible" as indicated in your singles data. The finaldetermination to meet a referral is yours and yours alone. You understand and agree that we willsupply you referrals on an as available basis. Because we try to send compatible referrals, youunderstand and agree that there is no way for us to predict the frequency and time frame of eachreferral. However, we will search on your behalf on a monthly basis, but we will only match you withothers that we feel you are compatible with. You further understand that no two people are generallyperfectly compatible and agree that we will use our best judgment in providing referrals that mostnearly match your requirements."[redacted]As you can see, we state that our matchmakers use their best judgment when providing referrals.Our clients can rest assured that we are only matching them with those who are compatible with them,according to their profiles. We also explain that we are unable to predict the time frame and frequencyof referrals/matches. Also, under paragraph #4 in our Regulations it states:"You understand and agree that simply because you choose to meet with a single that we havereferred to you does not mean that such single will agree to meet with you. It is impossible for us toguarantee that any single to whom you have been referred will agree to meet with you. Youunderstand that you will not like everyone you meet and that some of those you meet may not likeyou."We try to give our clients realistic expectations when they join our services. Our clients are matchedwith those who are most mutually compatible, our clients will not like everyone they meet and we areusing our best judgment when providing referrals.While we were in the process of searching for a new match, [redacted] contacted us on 9/11 askingwhy she had not heard from us. She appeared upset in her e-mail and we contacted her backimmediately. We called [redacted] back and also sent her an e-mail explaining that we tried contactingher. We asked [redacted] on 9/14 to please contact us back, so we could discuss her e-mail/concerns.We have not heard from [redacted] and now we have received this complaint.[redacted] signed a client obligation form which states that she agrees to contact us directly if she hasany concerns regarding her program. She agrees to talk with someone in Client Services. If she is unableto reach a resolution with our Client Services staff, she then agrees to speak with a senior member ofour Client Resolution team. [redacted] agrees to all the above prior to contacting any third partyagency (we have included a copy of this signed form).[redacted] signed an agreement which contains a cancellation policy. This policy states that the Clientmust cancel in writing within their 3-day right to rescind. [redacted] is past her 3-day right to rescind,therefore, she is not eligible for a refund at this time (we have included a copy of this signedagreement).We would like nothing more than to continue working with [redacted]. We ask that she contacts usback, so we can speak with her regarding her concerns.Thank you for your time in this matter.Regards,Ohio Singles
To Whom It May Concern,
We are in receipt of Mr. [redacted]’s complaint and will address his claims.We have been working very hard on behalf of Mr. [redacted] since he became a client with us. Please note that Mr. [redacted] has been matched with women who all showed to be most...
mutually compatible with him, according to their profile information and the compatibility indicators in their profile.Mr. [redacted] has received 4 matches thus far. Each woman was compatible and met his preferences. Only one woman we presented was 1 year older than him and 2 inches shorter than his minimum preference. We would like to mention that we explain to our clients various important details when they become a client in our program. We provide our clients with a Regulations pamphlet. In these Regulations, there is an important paragraph titled, “Referrals”. It is explained that we are matching our clients with those who are likely most mutually compatible and we use our best judgment when providing referrals. We try to come as close as possible to what our clients are looking for. We explain to our clients that we use their preferences as a guideline for matching, but not all criteria will match 100% of the stated preferences. If we find a match for someone, but they are 1 year older or 2 inches shorter, we will still present the match to the client, as we want to give them every possible opportunity to find someone special. Sometimes we think we may have an idea of our ideal match, but those feelings can change if we meet someone who has other characteristics we find appealing. Especially if a couple is attracted to one another and finds various commonalities (and they are compatible), the relationship can definitely work. We have been responsible for helping MANY individuals find a companion and we want to assist Mr. [redacted] as well.
At the completion of each client’s program, we conduct a managerial review. This is when management sits down, discusses the client’s experience and determines if any matches should be “bonused back”, depending on the situation. This means the client will receive additional matches at no additional charge. If Mr. [redacted] reached the end of his program and still has not found someone special, we will discuss his program and possibly provide additional referrals. We always try to do the right thing. We especially want success for all of our clients.
In addition, Mr. [redacted] signed an agreement which contains a cancellation policy. This policy states that the Client must cancel in writing within their 3-day right to rescind. Mr. [redacted] is not eligible for a refund at this time. Mr. [redacted] also signed a client obligation form which states that he agrees to meet all of his purchased matches in order to give our company the full opportunity to meet his expectations of our program. He also agrees to discuss any concerns he may have directly with our staff. Mr. [redacted] sent e-mails recently requesting to cancel. We called him to discuss his e-mails. He said he no longer wants to pursue this and wants his money back. We explained and remided him that this is a process and that the most recent match we found for him fit very well with his preferences and vice versa. He said “no”, he just wants his money back. We reminded him that he signed a non-refundable agreement and we would still like to work with him. He said “no” and ended the call.
We would very much like to continue working with Mr. [redacted]. Our only goal is for him to be successful in our program.
Regards,
Ohio Singles
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted],These people at [redacted] are flat out lying to you.They matched me with 2 women,both of which I complained to them personally( [redacted] and [redacted]) that these women were either over weight or filthy in their personal hygene.The third match called [redacted] and told them not to have me call her.I was told by [redacted],that I would be compensated for 2 of the 3 matches.This company has breeched it's contract and I would like a refund on a pro rated basis for 2 matches not fulfilled.I have met someone and their service is no longer required.Thankyou,[redacted] [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Please see the following attachment:Thank You,Ohio Singles
Date: 11/23/15Re: [redacted]Case #: [redacted]To Whom It May Concern,We are in receipt of [redacted]’s second rejection to our response.We ask that [redacted] please refer to paragraph #10 of his signed agreement.Thank you again for your time in this matter.Regards,Ohio Singles
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Yes, I have talk to [redacted] on the phone, this bad deal contract, each conversationthey try to put blame on me. I want a full refund, $2500.00 they had given me a bogus lead and fall back on clause saying I had to meet [redacted] in person, she is'nt a client with them,so they have been decietful to me. I don't trust anything they say.
The customer service is very poor. I was left in a foyer for 45 minutes before Nicole came to get me. My first introduction was to an individual who advised me that he no longer wanted to use their services because of his poor experience. I requested a refund and they have refused so I will continue to pay for a service that I have discontinued. I would NEVER recommend Ohio Singles to ANYONE!
To Whom It May Concern,
We are in receipt of Mr. [redacted]’s rejection to our response.We would like to reiterate that our services have been provided exactly as they were described to Ms. [redacted] both verbally during his interview and according to the paperwork he signed and received copies of. As we mentioned, we provided Mr. [redacted] with a Regulations pamphlet which explains everything our clients can expect during their program. Our services have been as described and everything was right on schedule with Mr. [redacted]’s program.
Again, the agreement which Mr. [redacted] signed states that the client must cancel within their 3-day right of rescission in order to be eligible for a refund. He also agrees to meet all of his purchased matches in order to give our company the full opportunity to meet his expectations of our program. Regulations and various paperwork are supplied in an attempt to give our clients realistic expectations regarding our program. We have been providing our services to Mr. [redacted] and we would like to continue to do so. We hope Mr. [redacted] has a change of heart and understands we are only here to help him.Regards,
Ohio Singles