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Ohio Valley Pressure Washing

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Reviews Ohio Valley Pressure Washing

Ohio Valley Pressure Washing Reviews (5)

The customer had called us twice prior to coming in with questions on pricing, we explained both times her scooter would require (two), es12, volt batteries at a cost of $a battery (each)When the customer came in for the two batteries she had brought along her battery enclosure (the case that holds the two batteries) which seemed to be pretty beat up, to have us install the batteriesThe customer had made it a point to let us know she had previously dropped the caseWe then let her know that without the scooter present we had no way to verify the working of the scooter with the new batteriesWith that being said, that wasn't the issue, The issue was when we told her that her Cost would be $+ taxShe seemed to get a little mad and told us her husband would be furious at the priceexplained I had given her the price already but she didn't seem to understand the $x I gave her the option of not buying the batteries, but she said she needed them for her tripI installed the batteries as she asked, note this is part of what we do every dayI then received a call days into their trip saying the scooter had stopped working and they didn't know whyThey had realized they had blown a fuse usually caused by overloading the scooter or maybe even a cracked battery enclosure but we said if they would bring it back would look at it for them to see if we could helpThe next time the husband called, he said he took it to a certified battery specialist (I am not sure what that isThe specialist said I had installed the batteries wrong, which is pretty much impossibleThen the next time they called, the story changed and I put the cover on backwardsAgain didn't think possible but we again offered to fix any problem they might haveThe next time we heard from them they came into the store and demanded a refund from the girl behind the counter, they were verbally abusive and demanding of her for which she didn't have the ability to do.Being in business for almost years we know when a Sale could turn into a situation So we kept their sales receipt aside just in caseWhen a customer says her husband is going to be furious and does something anyway we foresee a problem from the beginning.We are not going to let them borrow a new set of batteries for a trip and then return them when theyre backFor the record, they are MK gel batteries top of the line

Complaint:
I am rejecting this response because: it isn't true This really should not be a case of he said she said but simply tell the truth In response I was told my a young woman what the cost was on one battery I didn't know it was two until he had already had them put in He told me to leave battery and his son would put them in I never said my husband would be furious just that he wasn't going to be happy I spent too much The battery was in backwards and if you do this all the time, why would that have happened When we went to use scooter the first time it wouldn't turn on at all There is an arrow pointing to the front My daughters put it in all the time for me and one of my girls said try turning it around (arrow pointing wrong direction) and it did turn on It was the next day it started smoking and stopped working I am sure I can track down the gentleman at Macy's that got the screwdriver and helped us take it apart.We never said we went to a battery specialist just and authorized dealer He checked out my scooter and I had to buy another two batteries believing that I could return the first one The new dealer said that by putting in backwards it caused the fuses to blow therefore the scooter would not operate It is a ridiculous comment that I only needed for my vacation then I wanted to return????? Would I be handicapped only for my vacation?? I had two hip replacements in and last year my knee was replaced I cannot walk long distance and need my scooter for that The receipt says items can be returned unless it is something personal…obviously not a true statement and should come off their receipts My husband has never verbally abused anyone although when the owner lied I would say that is abusive I can get a statement from the second person that changed the fuses stating what his conclusions were It is sad that when I try to do business in my home town that they are not honorable I need my scooter still and it is a crime that I had to buy from two different places and be out that much money
Regards,
K*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Russell H***, owner of Ohio Vally Pressure Washing & Sealing in Bellaire, OH, merely copied and pasted his response originally written to both the Ohio and West Virginia Attorney Generals' offices MrH*** did such a poor job painting the interior (and exterior porches) of my home, that I had to report his dishonest behavior I can provide proof of his poor paintig technqiues, and the fact that he used the wrong KIND of paint in several areas I have had to pay his former worker and get my brother/brother-in-law to help me re-paint I still have not repaired the hole in the second flloor below the attic, caused by OVPW&S's painters, who used the attic toilet and broke the flange plate I cannot get reimbursed by MrH***'s insurance company for sloppy, poor work, but I have been in contact with his insurance representative and will provide receipts for repairing the attic toilet and the 2nd floor ceiling Mr H*** has told so many lies about me, that I won't address each one individually, but...I can tell you that he receives disability from the State of Ohio and has his customers write checks to HIMSELF, not his business He has cheated his customers and will continue to do so until someone investigates his business practices
Regards,
*** ***

I am writing in response to a formal complaint that *** *** has made regarding a painting project that I completed for herMs*** contacted me in early June to receive a cost estimate for the exterior pointing of her homeMy friend and repeat client, Andy J*** (Attorney at
Law), had referred me to herI've had a personal and professional relationship with MrJ*** for years and am currently working on a project for himThe initialestimate given to Ms*** by me was $5,She insisted we increase this amount and noted how highly Mr. J*** had recommended my servicesOur verbally agreed upon amount was $7,for the total cost of painting the outside of her home.Per Ms***'s approval, two of my friends assisted me in painting the homePrior to beginning the project, these helpers and I agreed upon an hourly amount for their labor, which was never disclosed to Ms***The complaint in which Ms*** filed states that $10/hour was the rate my helpers were paid, however, this has no basis and is simply false.For this particular project, I used Sherwin Williams Exterior Duration in the shade EggshellIt took me a couple of weeks to finish the home's entire exteriorUpon completion, Ms*** and I walked around the outside of the home so I could ensure her complete satisfaction with the services that I providedShe paid me the full originally agreed upon amount of $7,When offered, she declined a copy of her receiptShe expressed her satisfaction with my work and we briefly discussed a future project in which I'd paint the inside of her homeI gave her a rough estimate of $7,for this interior painting project.I started the interior paint project in the mid JulySherman Williams initially gave me wrong paint for the woodworkI told her I would return it and get the right paintMs*** noted that she was not particular about the paint since she planned on selling her home in the near futureIt took approximately weeks to complete the interior of her homeWe did a walk through and she was beyond satisfied and paid me in full, $7,She told me she would highly recommend me to her friends.Approximately a week later she called and told me the floor of the front porch was peelingI immediately realizedthat I had accidentally put the wrong paint onIt was 100% my faultI apologized and told her I would repaint it with the correct paintShe asked what day I could come back and strip and repaint the porch floorI went into detail the process of redoing the floor which does not include stripping the entire thingI explained that you simple scrap up the paint and repaint itBut she insisted that the entire floor be strippedI emphasized to her that it would take weeks and there is no reason for it to be stripped down to the bare woodBut In order to ease her mind I told her to call around to several construction companies and Sherwin WilliamsI'm not sure if she called any place except Sherwin WilliamsAnd the only reason I know that is because they called me and said she was trying to get information on my accountThey did, however, tell her that the porch does not need stripped and no company would even consider itBut she still insisted that I strip the entire thingI politely told would not strip the floor At this point she became very hostile and said if I stepped one foot on her property, she would contact the police I then offered to hire a company to come out and paint her porch correctly She refused.A few days later she called me screaming repulsive and vulgar namesShe abruptly stopped and said "listen to this" I hadn't a clue what I was listening toShe goes on to tell me that she is scraping the basement floor because it is now peeling as well I am 100% sure that the basement floor was done properly and there is no way possible way it would peel I put coats of epoxy sealant, which is the very best sealant sold for basement floorsShe stated she was scraping all she could because she was taking pictures so she could sue meAlthough, she admitted to walking across the floor to plug her refrigerator in the night the second coat was put on.Soon after I received a text from Ms*** stating "you have until Friday at 2:pm to bring me $5,or else"I was astounded and felt very threatened by Mr***I haven't a clue was she is capable of, This situation has had a huge impact on my life, I've had to go to my Dr, to get on nerve medicine because I'm so afraid of what this lady is capable of The words "Or else" is a direct threat to my life, I've never had anyone threaten meI have noenemies, I've never been in courtI've never so much as had a parking ticketI am horrified, stunned, and extremely anxious.Mc*** has fabricated malicious and hateful lies about meShe has called me crude and disgusting names and has slandered my reputation as a personShe has told people that I'm a vermin, liar, and thiefShe claims that I have stolen antics from her home, which is a lie, yet never filed a police reportShe has also spread rumors that I haye stolen from othersNo one has ever made that claim against me, because it's just not trueShe also his made some deranged accusation about some year old widow that I supposably took advantage of and I haven't the first clue what she's talking aboutI don't even know any year old widowsThis is just another example of her, slandering me and attempting to defame my character.Ms*** also claims that a man working with us was under the Influence of drugs or alcoholAgain, I haven’t a clue what she is referring toThe only thing I ever saw was Ms*** herself smoking *** and drinking *** on a daily baseEveryday she would offer myself and my friends to drink and smoke with her If they did or not, I don't know.One of the guys that was working with me, a good friend of mine, called me the exact same day that Ms*** threatened me and said he was no longer working with meHe gave me no explanationBut I did recently find out that he is doing odd Jobs for her and is seen at her house several time a week, contacted Ms*** shortly after all of this happened and told her I would have him repaint the porch and pay him out of my own pocketBut again, she wanted no parts of it.I take full responsibility for the wrong paint being put on the front porch floorAnd I have made several attempts to make this rightbut, Ms *** has refused every offer I have madeI feel like she is taken advantage of my kindness and is trying to falsely accuse me of something that was an easy fix and/or lieI also feel like she trying to just get money out of thisPainting the porch floor is less than $and that is including the paintI haven't a, clue where she is coming up with $7,at As for the basement floor, she purposely did something to itI stand by my work and when I'm wrong, I immediately make it right.Ms***'s accusations are fictitious, dishonest, and misleading

The customer had called us twice prior to coming in with questions on pricing, we explained both times her scooter would require 2 (two), es12, 12 volt batteries at a cost of $79.95 a battery (each). When the customer came in for the two batteries she had brought along her battery enclosure (the...

case that holds the two batteries) which seemed to be pretty beat up, to have us install the batteries. The customer had made it a point to let us know she had previously dropped the case. We then let her know that without the scooter present we had no way to verify the working of the scooter with the new batteries. With that being said, that wasn't the issue, The issue was when we told her that her Cost would be $159.90 + tax. She seemed to get a little mad and told us her husband would be furious at the price. explained I had given her the price already but she didn't seem to understand the $79.95 x 2. I gave her the option of not buying the batteries, but she said she needed them for her trip. I installed the batteries as she asked, note this is part of what we do every day. I then received a call days into their trip saying the scooter had stopped working and they didn't know why. They had realized they had blown a fuse usually caused by overloading the scooter or maybe even a cracked battery enclosure but we said if they would bring it back would look at it for them to see if we could help. The next time the husband called, he said he took it to a certified battery specialist (I am not sure what that is. The specialist said I had installed the batteries wrong, which is pretty much impossible. Then the next time they called, the story changed and I put the cover on backwards. Again didn't think possible but we again offered to fix any problem they might have. The next time we heard from them they came into the store and demanded a refund from the girl behind the counter, they were verbally abusive and demanding of her for which she didn't have the ability to do.Being in business for almost 30 years we know when a Sale could turn into a situation So we kept their sales receipt aside just in case. When a customer says her husband is going to be furious and does something anyway we foresee a problem from the beginning.We are not going to let them borrow a new set of batteries for a trip and then return them when theyre back. For the record, they are MK gel batteries top of the line.

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