OhmConnect, Inc.

It has not been resolved, and the company rep refuses to reply to emailsI am not the only one this has happened to, it has to be an error on their part and they have become hostile towards me in attitudeIts not a lot of money but it could represent thousands of dollars that have been mistakenly withheld from clients

Complaint: ***I am rejecting this response because:my account was fully verified by SCE and I was told their system (OhnConnect) had a glitch.
If you look at their community posts many other customers got that same error message and were assured it was better by addressed per *** ***
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Complaint: [redacted]I am rejecting this response because: For months I was told I qualified and would get the bonus as promised. After reviewing their policies I know I was in full compliance. This is a personal grudge by a young and inexperienced representative who is too proud and stubborn to admit they are in the wrong. I still contend they owe me the $20 bonus as promised. This is ridiculous that one person at this organization is allowed to give the company a black eye. I will continue to pursue this matter until they take the time to review all the evidence and admit wrongdoing. Sincerely,[redacted]

[redacted] - 
 
Thank you for your inquiry. I can confirm that you have successfully disenrolled from our program as of 6/24/2017, which would have been updated in the SCE systems on that date. We cannot speak to the notification system within SCE (how data we upload notifies someone on SCE’s...

team), but it sounds like there is a gap in notification on the SCE side (outside of our control). The counter-example is when somebody disenrolls from the SCE program, SCE will update the data in a place that OhmConnect can access in a similar fashion that we update data in a place that SCE can access, and OhmConnect will immediately update the user. In this case, we updated information in a place that SCE can access, but we are not sure how SCE notifies the user (i.e. you). 
 
TLDR: we have updated SCE of your disenrollment with OhmConnect on 6/24/2017. We cannot do anything else in terms of updating unless we enroll you and then de-enroll you (which would update SCE’s systems in the exact same manner that we have updated them on 6/24/2017).

Hi [redacted],
 
I'm sorry to hear that you are not getting proper #OhmHour notifications. I noticed that for each time you have written in to OhmConnect with this issue, we have fixed the #OhmHour in question for you, preserving your streak for you and removing any negative points you may have...

incurred for any such event. 
I've included a screenshot here of our internal SMS and email records for what we have sent for your account, and I see that we are sending out the proper notifications. I'm just not sure why they are not reaching your phones on your end.
I see you have 4 phone numbers connected to your OhmConnect account. Are all 4 of these numbers not receiving messages? I'd like to know so I can try to investigate this further.

We regret that the customer has had an upsetting experience with OhmConnect.
We would like to remind all customers that OhmConnect reservers the right to offer incentives for signing up. These can change at any time, as allowed by law and covered in our Terms of Service. The offer to which the...

customer is referring ended on labor day. Because the user's account was not fully verified in the manner required by OhmConnect, we were not able to honor the original agreement-- again as allowed by our Terms. This was communicated to the customer on 12/12/2016.
 
The email from our Community Manager to the customer, written on 12/12, states:
 
"Hi there!
This is a follow up from the message from your cell phone.
Your account is in a bit of a limbo state. It does look like SCE has not approved your account. Because you've been with us for a while, we've gone ahead and made it so that you can cash out. This has the effect of making it seems like all is in order with your account, though in reality we are working behind the scenes with SCE to verify your account so that we can actually use your reductions in the market!
Because your account hasn't been fully approved, we issued you $20 for signing up, but we aren't able to honor the initial $40."

We are sorry the customer is not satisfied with our response. We have communicated with the customer multiple times, and stated our policies. At this time, we consider the matter resolved and regret that the customer is not satisfied.