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OhmConnect Reviews (5)

Complaint: [redacted] I am rejecting this response because: For months I was told I qualified and would get the bonus as promisedAfter reviewing their policies I know I was in full complianceThis is a personal grudge by a young and inexperienced representative who is too proud and stubborn to admit they are in the wrongI still contend they owe me the $bonus as promisedThis is ridiculous that one person at this organization is allowed to give the company a black eyeI will continue to pursue this matter until they take the time to review all the evidence and admit wrongdoingSincerely, [redacted]

Hi ***, I'm sorry to hear that you are not getting proper #OhmHour notificationsI noticed that for each time you have written in to OhmConnect with this issue, we have fixed the #OhmHour in question for you, preserving your streak for you and removing any negative points you may have incurred for any such event I've included a screenshot here of our internal SMS and email records for what we have sent for your account, and I see that we are sending out the proper notificationsI'm just not sure why they are not reaching your phones on your end I see you have phone numbers connected to your OhmConnect accountAre all of these numbers not receiving messages? I'd like to know so I can try to investigate this further

We regret that the customer has had an upsetting experience with OhmConnect We would like to remind all customers that OhmConnect reservers the right to offer incentives for signing upThese can change at any time, as allowed by law and covered in our Terms of ServiceThe offer to which the customer is referring ended on labor dayBecause the user's account was not fully verified in the manner required by OhmConnect, we were not able to honor the original agreement-- again as allowed by our TermsThis was communicated to the customer on 12/12/ The email from our Community Manager to the customer, written on 12/12, states: "Hi there! This is a follow up from the message from your cell phone Your account is in a bit of a limbo stateIt does look like SCE has not approved your accountBecause you've been with us for a while, we've gone ahead and made it so that you can cash outThis has the effect of making it seems like all is in order with your account, though in reality we are working behind the scenes with SCE to verify your account so that we can actually use your reductions in the market! Because your account hasn't been fully approved, we issued you $for signing up, but we aren't able to honor the initial $40."

We are sorry the customer is not satisfied with our responseWe have communicated with the customer multiple times, and stated our policiesAt this time, we consider the matter resolved and regret that the customer is not satisfied

[redacted] - Thank you for your inquiryI can confirm that you have successfully disenrolled from our program as of 6/24/2017, which would have been updated in the SCE systems on that dateWe cannot speak to the notification system within SCE (how data we upload notifies someone on SCE’s team), but it sounds like there is a gap in notification on the SCE side (outside of our control)The counter-example is when somebody disenrolls from the SCE program, SCE will update the data in a place that OhmConnect can access in a similar fashion that we update data in a place that SCE can access, and OhmConnect will immediately update the userIn this case, we updated information in a place that SCE can access, but we are not sure how SCE notifies the user (i.eyou) TLDR: we have updated SCE of your disenrollment with OhmConnect on 6/24/We cannot do anything else in terms of updating unless we enroll you and then de-enroll you (which would update SCE’s systems in the exact same manner that we have updated them on 6/24/2017)

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