OHPGuitar.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12523405, and find that this resolution is satisfactory to me.

Dear Revdex.com: Thank you for writing in. in researching this customer's order we see that we have never received correspondence from him about his order at [email protected] tracking number provided by our carrier cannot be tracked online with USPS even though they are provided from...

USPS. We ship international packages through a brokerage Landmark Global which processes shipments through Belgium They are sent out for final delivery from Belgium. Depending on your location, you should expect your package within 3-8 weeks. In researching this order in particular we found results as follows: LANDMARK TRACKING Shipment information Order Number: [redacted]4011701 Carrier: Postal Carrier Packages: 1 Shipped To: Lawnton, OLD 4501 Australia Shipped From: [redacted]. Long Beach, CA 90805 United States ###-###-####  Historical Statuses For Your Order • RH[redacted]BE Track with Postal Carrier Current Status: Departure to country of destination Last Updated: 2017-11-0510:07 pm Location: Belgium Event Description Date Location Departure to country of destination 2017-11-05 10:07 pm Belgium Parcel is handled 2017-11-03 05:18 pm Belgium Received at international processing center 2017-10-31 12:46 am Crossing border and in transit to carrier hub 2017-10-24 09:15 am Long Beach, CA Transmitted customs information 2017-10-24 09:13 an Long Beach, CA Scanned at Landmark crossdock facility 2017-10-24 09:00 am Long Beach, CA Processed 2017-10-20 02:43 pm Long Beach, CA Shipment Data Uploaded 2017-10-19 12:28 pm Long Beach. CA Due to the fact that the carrier has not updated the records we have refunded this customers order completely. Regards, OHP Direct Customer Support