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OIC Tax Services Reviews (2)

Identity Theft and Fraud
Michelle Moya Pearl is a scandalous tax preparer employed by OIC Tax Services in North Highlands, Ca. She has used my identity and my daughter's to commit tax fraud. She has stolen over ten thousand dollars from me and who knows how much from the IRS all in my name!

Review: OIC tax services did not deliver the service they advertised. I asked for it's services because I owed money to the [redacted] Ilost my job in April 2014, I has been struggling with my debt. In their advertisement said "call for free consultation" I called and they asked to send all the information they needed to confirm if I qualified or no. Well I called the office several time to ask about the status of my application. Told them I made a payment as usual to the [redacted] as was scheduled on the 15th of each month. I called to verify the payment because the first lady told me not to pay the [redacted]. I was nervous about not paying so I called again and was told to paid October 2015,no payment was paid on November waiting for [redacted] to tells me aboutmy settlement. [redacted] call me in the beginning of December 2015 to tell me aboutmy payment they settled with the [redacted] told me they couldn't do anything forme, I am sick, unemployed,and lack of funds. They couldn't they me in the beginning when we had the first conversation and all the documents I faxed over to helped them to see if I qualified. [redacted] told me that because my husband is getting a retirement check but They didn't take in consideration that I am not working and we have other debts to pay too. I believe they are taking advantage of their clients saying that you qualified just to get you into a trap and get the money.Desired Settlement: I would like to get my money back due to false advertising. They should tell the customer just after they get the documents they asked for. Now I paid $1,700.00 for a service I did not receive.

Business

Response:

The clients hired OIC TAX in need of services because they accquired new debt for their 2014 taxes and defaulted on their payment plan. The [redacted] demaded payment in full due to Mr. [redacted] being a federal employee. What clients choose to hear on advertisement, we cannot control. All clients are reveiwed for every opstion available from the [redacted]. Yes, we are aware of Mrs. [redacted] is gonig through medical issues. However, the [redacted] does not look at that. The [redacted] looks at the client's ability or inablity to pay their share of the tax debt which is owed. The client chose to fit herself into a program which she did not qualify for. The hardship is based on inablity to pay a monthly payment. This was explained during the time cliient called our office. She was in a panic the [redacted] wants full debt paid in a lump sum.

We stopped collections for clients. Mr. [redacted] is a federal employee and stopping collections saved them not only having to pay their debt in full but as well embarrasment from having been levied or garnished. Client had hired our office with the uderstanding of a better payment plan or hardship based on their financials we would determine this. Based on their financials, they had the ability to pay the [redacted] on a monthly basis and showed no hardship due to their income to expenses ratio. We cannot alter the numbers for the [redacted]. We represent our clients with the highest integrity and in complance with [redacted] rules and regulations. I am sorry if we were unable to show you have no money left over because in reality you do. We got the cilent into the lowest payment plan as possible even though they had more than the $310 left over on a monthly basis which the [redacted] would and could have demanded from them.

We went as far as looking into getting penalites abated. This was not possible since cient had previously had penalties forgiven. We have done our job in accordance to [redacted] rules and regulations. We do not falsify in our advertising nor do we mislead our clients. We have large number of happy clients who understand it is all based on each indiviauls finanicial situation. If clients income changes, they are welcome to call us back and we will happily look if the case qualifies for a hardship during that time. The client is aware this is their debt and they are responslibel for repayment to the [redacted]. We have records to prove our work as client is unhappy she had to pay for the services. If it weren't for our services, their situation would have been worst.

Mrs. [redacted] is welcome to contact us in the future should her financial position change so we can look into other options for them. Unfortunately based on the work performed, the cilent is not a candidate for a refund. It would be unfair for the staff who has helped protect them. Our office contacted client in December and explained their postion to Mr. [redacted]. He understood and had no issues with what was explained to him. They were informed of when payments are due and the amount. Mrs. refuses to understand that this is based on their financial ability. We cannot falsify informtion to the [redacted]. Mrs. stated she received the [redacted] letter but has not had the time to read it. The letter was sent out in December. In addition, Mr. was contacted and informed of what has taken place on case.

It is not uncommon for clients to choose to hear or believe what they wish and then companies have to pay the price by being distorted when all I sdone legally and within compliance with the [redacted] rules. The demand for refund is without merit and Mrs. is upset that her finanical abilty does not show a hardship. As stated, if things change, client is welcome to call us back and we will be happy to review the case again for hardship without additional charges. We woudl be happy to offer them a free tax preparation of their 2015 taxes as a courtesy or refund ONE single payment because our goal is to have satisfied clients. She is welcome to let us know which option she prefers.

Respectfully.

Oic Tax

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Description: Taxes - Consultants & Representatives, Taxes - Negotiators, Tax Return Preparation

Address: 4700 Roseville Rd Ste 204, N Highlands, California, United States, 95660

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