Oil Spot

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Dear ***, Many thanks for handling it and I am glad that your organization has the appropriate clout and appropriate follow up is madeI did receive the package BUT it was an incorrect replacementTo also make sure that the business response below is accurate, the complaint indeed came to the president office BUT as my attachments to the complaint had evidenced it was ONLY after many other attempts have failedI did send an email to the president office today thanking him for the follow up but alerting him that this is an incorrect replacementI will keep you appraised when I hear backThanks again! Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Company response received via e-mail on 1-6-as follows:Dear ***Thank you for reaching out to me. This is the first I am hearing about the complaint below I am working with our QA department and Customer Service to do our due diligence with regard to the alleged complaints about the
product. I will advise when I know more.Very truly yours, *** ** ***

Business response taken over the phone on 12/8/at 1:32PM by Revdex.com staff (LL)
Nate Golger from the business advised the consumer can expect a refund for $239.80 to be mailed in the form of a check and should be received by December 21, If the check is not received by the consumer, she
can contact Nate Golger at 216-573-ext

Response taken over the phone by Revdex.com staff on 7/22/2015 at 11:20AM (**)
Ellen S*** indicated a replacement product was order on 7/20/for the consumerConsumer can expect shipment to arrive within the next business days as long as the item is in stockIf the item is not in stock the
consumer can call the business directly for Ellen S*** (216) 573-ext*** to determine shipment date if the item has not been received in business days

Following my email to you from today, I was contacted by the firm and the matter is fully resolved.Thanks again for your help!***

Consumer's response received VIA e-mail 5/2/17 Regarding #***I received instructions from L.DKichler Co, Inc to bring the defective lights to a local Kitchen and Bath store - Ferguson- where their (Kichler) representative would evaluate the problem and take necessary actionI followed those instructions and received notice or days later that the lights were replaced and so the issue was resolved.L.DKichler Co, Inc replaced the lights with new lights of the same model number. All this occurred in February 2017.I do not know if inquiry from the Revdex.com prompted their handling of this situation or notBut thank you for your attention to this matter.This issue was resolved by L.DKichler Co, Incto a satisfactory conclusion.Thanks*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Dear [redacted], Many thanks for handling it and I am glad that your organization has the appropriate clout and appropriate follow up is made. I did receive the package BUT it was an incorrect replacement. To also make sure that the business response below is accurate, the complaint indeed came to the president office BUT as my attachments to the complaint had evidenced it was ONLY after many other attempts have failed. I did send an email to the president office today thanking him for the follow up but alerting him that this is an incorrect replacement. I will keep you appraised when I hear back. Thanks again!
Regards,
[redacted]