Oil Stop

Revdex.com spoke with the business and the business has stated that they will contact the service department to insure there are no issues in the future with obtaining his free oil filter The person he should speak with in the future is Brian B***

In regard to claim # ***, submitted by *** *** After reviewing the customer’s complaint, our store general manager tried reaching out several times to discuss her concerns. We have not received a return call to date. If given the opportunity, we would thoroughly explain the
details regarding the amount due to pay off her existing loan on the Sentra. With respect to customer confidentially, I prefer to simply state that the confusion seemed to result from record keeping and payment vouchers with her financial institutionI welcome any further dialogue that may help bring resolution of this matter to her satisfaction I can be reached at *** Thank you, Massimo C*** District Manager The Vision Automotive Group

I wanted to be sure to add to the notes on this case that we have been diligently trying to call this customer to resolve his issue.  While the contract Mr. [redacted] signed to purchase the extended warranty quite clearly has both a $50 and $100 deductible option, and the $100 option was...

selected and signed for, Vision Nissan would offer to cover the $50 difference in the deductible should he need to use the warranty coverage for any services in our service department.  Please add this to the notes on this case.     Thank you, Judy [redacted]Controller Vision Automotive Group [redacted]

In regard to claim #[redacted] submitted by [redacted]Our off-site
event manager, John P[redacted] has been working closely with Mrs. [redacted] since he
was made aware of her concerns.  I do
apologize for the challenges that resulted from working through the local
repair facility. ...

However, at this point
I believe the situation has been handled to her satisfaction.  The dashboard lights, air conditioning and
door have all been repaired.  A loaner vehicle
was supplied during this timeframe. We
appreciate Mrs. [redacted] taking time to share her experience, bringing her concerns
to our attention and allowing us the opportunity to address them.  I do apologize for any confusion and
inconvenience. I welcome
any further dialogue that may help bring resolution of this matter.  I can be reached at [redacted]. Thank you, Massimo C[redacted]District ManagerThe Vision Automotive Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not ENTIRELY resolve my complaint.  For your reference, details of the offer I reviewed appear below. In my initial complaint, I also included that due to customer inconvenience and lack of dealership service dept communication, I think that I am justified to ask that my shift console light be fixed at NO charge. This was not addressed in the business response. Also, due to distance, would I be able to bring my vehicle to ANY Vision dealership or Nissan dealership and still have Vision Nissan cover the $50 deductible?. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]