Oishi's Property Management

[redacted]Dear [redacted]This is in response to your complaintto the Revdex.com of Hawaii,Jnc, "Responsible forcleaning parking stall $104.71"Peryour lease addendum,you are responsible to return the parkingstall clean, free...

of debris and oil.(Exhibit A)  Duringthe lease from May 2010 thru January2015, you were issued 2 violations. Rug, tire and battery  stored  inparking stall.  (Exhibit B & C) "Asked for  before pictures and  they could  not provide them"Permy voice messageto you on 01/13/15  ll :35am, I stated I compared the pictures and spoke to mycolleague who said there was "sticky residue in the stall, not an old stain".When you called back, I said I would send you the before pictures.  Included are the "before" pictures.  (Exhibit D)  The move out pictures (ExhibitE  sent with your security deposit paperwork) show the discoloration in the stall is now larger and newer then the "before" pictures. "No one will return my phone  calls"On 01/13/15 you left me a message. I returned your call the same day and left a message.  You called back on or about OJ/14/15 at which time I told you I would send the pictures to you. To my knowledge, I didnot receive any further communication from you. I apologize  for not sending the pictures as I said I would do.  Although the charge for cleaning the stall in our judgment  is a tenant charge, to settle this dispute, we will write off the balance owing of$4.71 and enclosed,  please find our check for $52.36, half the cost.  By cashing this check you agree that this matter is resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
But I do feel like I could have done a better job with the carpet cleaning than a guy I paid $600 for. If he wasn't going to try and clean it, I would've reconsidered. They should look into changing cleaners.
Sincerely,
[redacted]

Dear Mr. [redacted],
We apologize for sending your account to collection by mistake.  This was a complete oversight on our part.  We have added a step to our procedure so this will not happen again.  As this matter was not reported to other credit agencies per the enclosed...

[redacted] letter to you, your credit score will not be impacted.We have enclosed documents to clarify the other items mentioned by you:
  "100% guarantee wasn't 100%" - The cleaning guarantee does not include drapes.  The drapes needed cleaning and were done at your expense.
  "They take all our deposit because of one stain in the carpet that is barely noticeable" - Carpets were new when you moved in.  There were several stains in the living room and bedroom.  Stained carpet is considered damage.  The carpets were changed and you were charged the prorated cost.
Once again we sincerely apologize for our mistake.
 
Sincerely,
Oishi's Property Management
Tanya *. T[redacted] (R)
Senior Vice President
Enclosures

Dear Ms. [redacted],We have received your complaint from the Revdex.com.We sincerely apologize for any miscommunication about the repairs which prompted your complaint. Based on the situation, we accept your request to mutually end the lease early without any early termination penalties....

Kindly let us know in writing at least two weeks in advance when you
will be ready to do a move out inspection.Sincerely,Ben V[redacted], (RA) Vice President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lavonne Smith