Ojo Caliente Mineral Springs Resort & Spa

We are so sorry this has not been resolvedWe would love to take care of any outstanding charges we may owe to the guestWe did reach out to the guest this morning via email to call our Front Desk Manager, [redacted] at [redacted] or Administrative Assistant, [redacted] at [redacted] for a resolutionWe will continue to reach out to our guest until resolvedSincerely, [redacted] Executive Administrative AssistantOjo Caliente Mineral Springs Resort & Spa505-583-[redacted]

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I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***, We sincerely apologize for the experience you, your sister and your children received while visiting Ojo Caliente Mineral SpringsWe will refund you $for your visitI do need your CC informationYou can call me directly at 505.583.3226. Our children's policy is following and
is posted on our website and materialsWe do apologize if this was not communicated to you before you entered the springsWe will remind our staff to better communicate this message at the front desk upon check in.ChildrenParents and guests with children are always welcome to Ojo, however please be aware that the entire Springs and Spa area is a Whisper Zone so that guests can have a quiet, relaxing and peaceful experience at this unique retreat We ask that parents supervise their children of any age at all times. In an effort to provide a quiet and tranquil experience for our guests, we offer the following accommodations for children:• Children under age enter free with a parent or guardian. • Children years old and under are welcome with parental supervision from am and pm in the Large Pool only, and anytime in Private Pools for an additional costChildren must be years of age to enter all other pools.• Babies and toddlers who are not potty trained are allowed in the Large Pool or Private Pools if they are wearing swim diapers• Please note that all children under the age of must be accompanied by an observer years or older. Sincerely, Signe N***Administrative Assistant***

Guest has been refunded in full including lodging and meals and has been communicated with regarding. Thank you, Signe N[redacted]Administrative Assistant###-###-####[redacted]

We are so sorry this has not been resolved. We would love to take care of any outstanding charges we may owe to the guest. We did reach out to the guest this morning via email to call our Front Desk Manager, [redacted] at [redacted] or Administrative Assistant, [redacted] at [redacted] for a...

resolution. We will continue to reach out to our guest until resolved. Sincerely,[redacted]Executive Administrative AssistantOjo Caliente Mineral Springs Resort & Spa505-583-3226[redacted]