OK Auto Mall

This email is in response to your complaint regarding your security deposit returnA deposit transmittal with with an itemized statement and copies of all invoices was mailed to you on August 20, I have attached this statement and copies of all invoices again for your review.At the time you vacated the property it was noticed that the entire apartment (not just the bedroom) had a severe flea infestation from the unauthorized cat you had living at the propertyBelow is my explanation for the charges you have in question:Flea treatment: The apartment was professionally sprayed for fleas multiple times per weekThe infestation was so severe it took nearly five weeks to eliminate the problemThis left the property vacant for an extended period of time and delayed the new tenant moving into the property.Carpet hauling: Due to the severity of the infestation, the pest control company required the flea infested carpet be hauled from the apartment prior to the treatment beginningThe hauling was competed by a licensed contractor which handles both hauling and tree trimmingVacuuming: The pest control company required the entire apartment including living room, kitchen and bathroom (not just the bedroom with carpeting) to be thoroughly vacuumed every other day while the property was being treated for fleas to help remove all active fleas and unhatched eggsThe vendor charged a flat fee of $for this service and does not break down the hourly rate.All charges related to this infestation are solely the tenants responsibilityNo charges from the deposit will be reimbursedIf you need any further information, please let me know.B [redacted] Assistant BrokerCalifornia Oaks Property Management###-###-####

In response to your additional questions:1- Your original deposit return had an estimate from Vega Cleaning service because I had not received final billing and needed to provide you documentation of all chargesAttached is a copy of the actual billThe estimate is the exact same price of the final billing.2- As stated in my previous response, the charge to vacuuming the apartment was not for vacuuming the carpetThe vacuuming was completed after the carpet had been removed and it consisted of vacuuming the entire apartment every other day for several weeks including the bedroom, living room, kitchen and bathroomThe flea infestation was also in the areas of the apartment without carpetingI personally was attacked by fleas on several occasions while entering the property on the wood floor in the living room and vinyl in the kitchen3- You are correct, to eliminate the infestation we first had to hire a contractor to remove the infested carpet, a professional pest control company for flea treatments and an additional company to vacuum the apartment throughout the flea treatments as recommended by the pest control companyThe infestation at the apartment was extremely severe and we took all proper steps to get the infestation removed as fast as possibleThe infestation was caused solely by the tenants having an unauthorized cat at the apartment and all charges relating to the infestation are the tenants responsibility to payThank you,B [redacted] Assistant BrokerCalifornia Oaks Property Management###-###-####

We are responding to your complaint regarding your deposit return for [redacted] ***, Ventura, CA which was prepared on October 19, 2017.To clarify the numerous mentions of the property being a converted garage; the property is a back house with a legal address through The City of Ventura and is not a converted garage.Below please find the breakdown and response to the charges you are disputing:Cleaning ($112.50): After reviewing your move-out inspection and pictures of the property, although you did perform some cleaning at the property there were additional areas missed that required professional house cleaningThis includes areas such as the windows/window sills, appliances, bathroom vanity, etcYou were originally charged $from your security depositAfter discussing your dispute previously we sent you an additional check in the amount of $to reimburse ½ the cleaning expense on November 1, 2017.Painting ($945.00): After reviewing your move-out inspection and pictures of the property, the property needed touch up paint throughoutAlthough you attempted to patch and paint the walls those areas did not match and were extremely noticeableReviewing the painting invoice the total bill was $1,The owner discounted this invoice and you were originally charged $1,of that invoice from your security depositAfter discussing your dispute previously we sent you an additional check in the amount of $on November 1, to reimburse for the cost of painting the ceiling, which you were not held responsible forWhile I cannot speak for the conversation the tenant had directly with the painting company contracted, I can verify that the painter states the information that is being relayed by the tenant is incorrect.We give all tenants the right to schedule a pre-move out inspection prior to the termination of the lease to be given the opportunity to remedy identified deficienciesThis option was not exercised by the tenant.No additional monies will be reimbursed for the expenses charged from the security depositWe feel that the charges are fair given the condition the property was left and are outlined under section of the Rental AgreementThank you,B [redacted] Assistant BrokerCalifornia Oaks Property Management

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Complaint:
I am rejecting this response because:The painting contractor told me he could have done this paint matching much cheaper, but the owner told him to repaint the entire apartmentJust like I said, there were what spots that needed paint matched to a fresh paint that was only painted year previous by the same painter. This painter or any painter could have had them self and an assistant, matched the correct color of paint then touched up spots. Two painters one day is not whatever the owner thinks I should pay, its two guys one day max $ The painter said himself he repainted this entire apartment not even year earlier, why would it be difficult for him to color match spots where I had things hanging? Again, this property management company likes to pull the wool over tenants eyes, and overcharge them as much as possibleThey are not on your side, they are not being fairFair is being honest and truthful.
Regards,
Michael D'addario

I am writing in response to a letter I received notifying us of a complaint received byyour office on October 5, with an ID of ***Our client moved into theapartment home on June 16, Prior to move in, our company had the carpetprofessionally cleaned on June 15, Also, on this
same date, our managementteam conducted an inspection of the apartment and determined the apartment to beready for move-inDuring the first week of September, we were notified by theresident he/she had replaced the carpet in the townhome at his/her own expenseThiswas not discussed with management, nor did we agree to reimburse him/her for thisexpenseSeveral conversations were had with the resident by numerous teammembersThe most recent conversation was held on September 29, We closedthe complaint at that time, because the resident stated he/she understood why thereimbursement would not be issuedWe can’t discuss any information regarding priorresidents, but we do address all work orders appropriately and in a timely manner.Also, we have had no reports of bed bugs at this property in the year Further, ourcompany and our team members take pride in providing healthy, economical homes torent and related supportive services designed to encourage personal and communitysuccessPlease let me know if you have any additional questions or if I can be offurther assistance

As mentioned in our previous response, we cannot confirm the conversation the tenant had directly with the painter contractorHowever, the painting contractor has stated that the mismatched paint and patches done by the tenant could not simply been touched upIn order for the areas that required paint to not be visible, the entire wall was required to be paintedThe charges deducted from the security deposit were at the amount paid directly to the vendorThe tenant had the option to research vendors to complete the painting at his own expense prior to returning possession of the propertyThe tenant also had the option to schedule a pre-move out inspection to discuss the expenses prior to returning possession of the property, which was not exercisedThe deductions made from the security deposit have been discussed in detail with the tenantAs mentioned in our previous response, in effort to resolve the tenants dispute additional monies was sent on November 1, to reimburse for a portion of the cleaning and paint that was originally deducted from the security depositNo additional monies will be reimbursed for the expenses charged from the security depositThank you, B*** *** Assistant Broker California Oaks Property Management

If the entire inside of the house was painted fresh right before I moved in, then all that was required when you encountered my mismatched paint, was a match of that previous paint or the current paint color if it actually changed colors in months. You then pay two guys for hours to repaint about spots, even do two coats on itNo painter in California will charge $for thatIt's two painters one day at max $You are taking me to the cleaners, and I do not accept thisSorry, if I was gullible like all of your tenants, and I let you brainwash me with your tactics I would accept your offerSorry, I own houses, I have tennants, I work with professional property managers that do not rape the owners and the customersUnacceptableI will only pay $

We are responding to your complaint regarding your deposit return for [redacted], Ventura, CA 93001 which was prepared on October 19, 2017.To clarify the numerous mentions of the property being a converted garage; the property is a back house with a legal address through The City of Ventura and...

is not a converted garage.Below please find the breakdown and response to the charges you are disputing:Cleaning ($112.50): After reviewing your move-out inspection and pictures of the property, although you did perform some cleaning at the property there were additional areas missed that required professional house cleaning. This includes areas such as the windows/window sills, appliances, bathroom vanity, etc. You were originally charged $225.00 from your security deposit. After discussing your dispute previously we sent you an additional check in the amount of $112.50 to reimburse ½ the cleaning expense on November 1, 2017.Painting ($945.00): After reviewing your move-out inspection and pictures of the property, the property needed touch up paint throughout. Although you attempted to patch and paint the walls those areas did not match and were extremely noticeable. Reviewing the painting invoice the total bill was $1,638.30. The owner discounted this invoice and you were originally charged $1,275.00 of that invoice from your security deposit. After discussing your dispute previously we sent you an additional check in the amount of $330.00 on November 1, 2017 to reimburse for the cost of painting the ceiling, which you were not held responsible for. While I cannot speak for the conversation the tenant had directly with the painting company contracted, I can verify that the painter states the information that is being relayed by the tenant is incorrect.We give all tenants the right to schedule a pre-move out inspection prior to the termination of the lease to be given the opportunity to remedy identified deficiencies. This option was not exercised by the tenant.No additional monies will be reimbursed for the expenses charged from the security deposit. We feel that the charges are fair given the condition the property was left and are outlined under section 19 of the Rental Agreement. Thank you,B[redacted]Assistant BrokerCalifornia Oaks Property Management

This email is in response to your complaint regarding your security deposit return. A deposit transmittal with with an itemized statement and copies of all invoices was mailed to you on August 20, 2015. I have attached this statement and copies of all invoices again for your review.At the time...

you vacated the property it was noticed that the entire apartment (not just the bedroom) had a severe flea infestation from the unauthorized cat you had living at the property. Below is my explanation for the charges you have in question:Flea treatment: The apartment was professionally sprayed for fleas multiple times per week. The infestation was so severe it took nearly five weeks to eliminate the problem. This left the property vacant for an extended period of time and delayed the new tenant moving into the property.Carpet hauling: Due to the severity of the infestation, the pest control company required the flea infested carpet be hauled from the apartment prior to the treatment beginning. The hauling was competed by a licensed contractor which handles both hauling and tree trimming. Vacuuming: The pest control company required the entire apartment including living room, kitchen and bathroom (not just the bedroom with carpeting) to be thoroughly vacuumed every other day while the property was being treated for fleas to help remove all active fleas and unhatched eggs. The vendor charged a flat fee of $250.00 for this service and does not break down the hourly rate.All charges related to this infestation are solely the tenants responsibility. No charges from the deposit will be reimbursed. If you need any further information, please let me know.B[redacted]Assistant BrokerCalifornia Oaks Property Management###-###-####

Complaint: 10799416
I am rejecting this response because: One of the receipts that was provided was not a receipt but an estimate.  We contacted Vega Cleaning regarding this and they offered no acceptable reason.  As well, if you knew you had to repair the carpet, why were were we charged for vacuuming?  $250.00 is exorbitant for that.  What is the square footage of the carpet?  What is the square footage of the apartment? Square footage of hardwood/linoleum vs bedroom?    Fleas cannot live for long periods of time without a host and cannot live on hardwood floor/tile/linoleum. (which is the majority of the apartment)Our point is that you paid an exterminator, paid a person to vacuum, we paid to have carpets cleaned and lived there and at no point was there a "terrible flea problem."  Extremely dirty apartment?  I think not.  Also, why would you have a tree person haul the carpet when you have several "handymen" on staff? Where is the itemized receipt from the dump as to what the actual cost was?  $150.00 to haul only is ridiculous!   You are gouging us!
Regards,
Jessica Weaver

In response to your additional questions:1- Your original deposit return had an estimate from Vega Cleaning service because I had not received final billing and needed to provide you documentation of all charges. Attached is a copy of the actual bill. The estimate is the exact same price of the final billing.2- As stated in my previous response, the charge to vacuuming the apartment was not for vacuuming the carpet. The vacuuming was completed after the carpet had been removed and it consisted of vacuuming the entire apartment every other day for several weeks including the bedroom, living room, kitchen and bathroom. The flea infestation was also in the areas of the apartment without carpeting. I personally was attacked by fleas on several occasions while entering the property on the wood floor in the living room and vinyl in the kitchen. 3- You are correct, to eliminate the infestation we first had to hire a contractor to remove the infested carpet, a professional pest control company for flea treatments and an additional company to vacuum the apartment throughout the flea treatments as recommended by the pest control company. The infestation at the apartment was extremely severe and we took all proper steps to get the infestation removed as fast as possible. The infestation was caused solely by the tenants having an unauthorized cat at the apartment and all charges relating to the infestation are the tenants responsibility to pay. Thank you,B[redacted]Assistant BrokerCalifornia Oaks Property Management###-###-####