Ms [redacted] I would like to start by apologizing if you feel that we didinadequate work I would like to offer you to return here to Honda of SanMarcos so that we can investigate the issues further and redo any services thatare in questionIf you would please call me here so that we can set up a timeto meet.Regards, [redacted] Service ManagerHonda of San Marcos [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dear Sir:I understand your request but I have already invested in a diagnostic with Goodyear which informed me that there is an oil leak in the Timing Belt CaseThey also said that to access the leak (the seal) they would have to remove all the parts that have to do with the Timing BeltMeaning, they would have to replace the whole Kit due to warranteeCoincidentally, the faulty seal is part of the KitUpon reviewing my service report from Honda of San Marcos, it concluded that it was replaced when you replaced my Timing BeltGoodyear priced all parts thought Honda of Concord because that was their supplierThe kit runs around $and I am unaware of the labor chargesI do see your policy is months or 12,miles, I feel that is inadequate regardless of the age of vehicleBut if we want to base it on mileage, I have only accrued 10,on my vehicleThis issue could have only started sometime after the Timing Belt Kit was replaced, in the last in the last TWO years , and was only found during an InspectionI am perfectly aware that my Honda is years old but I have kept my vehicle in good mechanical condition and went so far as to invest in Honda’s Certified Maintenance at my 200,mile check up to ensure that my vehicle would remain in good conditionI stand firm that a part that should last on average 70,miles should not fail after 10,milesIf the goal of your establishment is customer satisfaction, you have failedIf I can receive something in writing that guarantees me there will be no out of pocket expense in taking my vehicle to Honda of Concord for the diagnostic and for repairs, I would be more than happy to fulfill your requestMy experience has been that all communication over the phone with Honda of San Marcos will lead to dissatisfaction as I have been told twice that “nothing can be done”Thank you for your prompt attention to this matter.Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Aside from the fact that the vehicle is years old, yourdealership installed the Timing Belt kit, which includes the oil sealsWhen Icame to the Honda of San Marcos, I accepted Honda Certified Maintenance andthat the work done and the parts used would of that qualityWhat I am hearingis that because I have an old car neither the work nor the parts matter and becauseof that I will just have to eat the costs of having everything done againItook the car to Honda of Concord and I was told that I would have to pay forall charges unless the dealership that did the work picked up the billIf I tookthe car in for dealership diagnostics and the diagnostic show that the oil leakis coming from a seal, what then? We are still sitting at your response thatyou will not replace the part because of the age of the vehicle and the part ispast the monthsI have already spent money on the first Timing Belt Kit andthe Goodyear diagnostic that said “OIL LEAK FROM BEHIND TIMING COVER”, I have no plans on paying more.Note: I also had the V-Tec Solenoid replaced again in order to pass InspectionThat was also part the Certified Maintenance I received Regards, [redacted] ***
Mr***,As I explained to you previously the warranty on a Hondarepair is months or miles whichever comes firstUnfortunately youhave exceeded the time portion of the warrantyYou stated that yourindependent shop wanted to replace all parts installed years ago by ourdealership but I explained to you that it is likely that only the part leakingwill need to be replaced and urged you to take your vehicle to a certifiedHonda dealership for a diagnosis.Unfortunately vehicles that are over years old withmore than 210,miles do tend to have problems that arise and Iam willing to be reasonable in helping to find a solution but that will takeeffort and compromise on both our ends of the problemRegards, [redacted] Service ManagerHonda of San MarcosIH southSan Marcos, TX78666###-###-####
Mr***, This is actually ***responding to your complaintThe fact remains that your repair is out ofwarranty and anything we do to assist you is not obligatory but purely on thebasis of trying to help a customerMy original request, when speaking to youon the phone, that you take your vehicle to a Honda dealership was based on theage and mileage of the vehicle which does impact the chance of other issueshaving occurredIn addition, we often work closely with other Hondadealerships across the country in such a capacity and we have found it to be amore reliable source of valid informationI am glad to see that you havecontacted Honda of ConcordI have called that dealership and discussed yourissue with themPlease call me at the dealership to discuss moving forward.You may reach me at ###-###-#### or ###-###-####. Regards,*** ***
Complaint: [redacted]
I am rejecting this response because:Aside from the fact that the vehicle is 13 years old, yourdealership installed the Timing Belt kit, which includes the oil seals. When Icame to the Honda of San Marcos, I accepted Honda Certified Maintenance andthat the work done and the parts used would of that quality. What I am hearingis that because I have an old car neither the work nor the parts matter and becauseof that I will just have to eat the costs of having everything done again. Itook the car to Honda of Concord and I was told that I would have to pay forall charges unless the dealership that did the work picked up the bill. If I tookthe car in for dealership diagnostics and the diagnostic show that the oil leakis coming from a seal, what then? We are still sitting at your response thatyou will not replace the part because of the age of the vehicle and the part ispast the 12 months. I have already spent money on the first Timing Belt Kit andthe Goodyear diagnostic that said “OIL LEAK FROM BEHIND TIMING COVER”, I have no plans on paying more.Note: I also had the V-Tec Solenoid replaced again in order to pass Inspection. That was also part the Certified Maintenance I received.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr. [redacted],As I explained to you previously the warranty on a Hondarepair is 12 months or 12000 miles whichever comes first. Unfortunately youhave exceeded the time portion of the warranty. You stated that yourindependent shop wanted to replace all parts installed 2 years ago...
by ourdealership but I explained to you that it is likely that only the part leakingwill need to be replaced and urged you to take your vehicle to a certifiedHonda dealership for a diagnosis.Unfortunately vehicles that are over 13 years old withmore than 210,000 miles do tend to have problems that arise and Iam willing to be reasonable in helping to find a solution but that will takeeffort and compromise on both our ends of the problem. Regards,[redacted]Service ManagerHonda of San Marcos4300 IH 35 southSan Marcos, TX. 78666###-###-####
Complaint: [redacted]
I am rejecting this response because:
Dear Sir:I understand your request but I have already invested in a diagnostic with Goodyear which informed me that there is an oil leak in the Timing Belt Case. They also said that to access the leak (the seal) they would have to remove all the parts that have to do with the Timing Belt. Meaning, they would have to replace the whole Kit due to warrantee. Coincidentally, the faulty seal is part of the Kit. Upon reviewing my service report from Honda of San Marcos, it concluded that it was replaced when you replaced my Timing Belt. Goodyear priced all parts thought Honda of Concord because that was their supplier. The kit runs around $600.00 and I am unaware of the labor charges. I do see your policy is 12 months or 12,000 miles, I feel that is inadequate regardless of the age of vehicle. But if we want to base it on mileage, I have only accrued 10,000 on my vehicle. This issue could have only started sometime after the Timing Belt Kit was replaced, in the last in the last TWO years , and was only found during an Inspection. I am perfectly aware that my 2002 Honda is 13 years old but I have kept my vehicle in good mechanical condition and went so far as to invest in Honda’s Certified Maintenance at my 200,000 mile check up to ensure that my vehicle would remain in good condition. I stand firm that a part that should last on average 70,000 miles should not fail after 10,000 miles. If the goal of your establishment is customer satisfaction, you have failed. If I can receive something in writing that guarantees me there will be no out of pocket expense in taking my vehicle to Honda of Concord for the diagnostic and for repairs, I would be more than happy to fulfill your request. My experience has been that all communication over the phone with Honda of San Marcos will lead to dissatisfaction as I have been told twice that “nothing can be done”. Thank you for your prompt attention to this matter.Regards,
[redacted]
Ms. [redacted]I would like to start by apologizing if you feel that we didinadequate work. I would like to offer you to return here to Honda of SanMarcos so that we can investigate the issues further and redo any services thatare in question. If you would please call me...
here so that we can set up a timeto meet.Regards, [redacted]Service ManagerHonda of San Marcos[redacted]
Ms [redacted] I would like to start by apologizing if you feel that we didinadequate work I would like to offer you to return here to Honda of SanMarcos so that we can investigate the issues further and redo any services thatare in questionIf you would please call me here so that we can set up a timeto meet.Regards, [redacted] Service ManagerHonda of San Marcos [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We will contact Ms [redacted] to address these very serious allegations
Complaint: [redacted] I am rejecting this response because: Dear Sir:I understand your request but I have already invested in a diagnostic with Goodyear which informed me that there is an oil leak in the Timing Belt CaseThey also said that to access the leak (the seal) they would have to remove all the parts that have to do with the Timing BeltMeaning, they would have to replace the whole Kit due to warranteeCoincidentally, the faulty seal is part of the KitUpon reviewing my service report from Honda of San Marcos, it concluded that it was replaced when you replaced my Timing BeltGoodyear priced all parts thought Honda of Concord because that was their supplierThe kit runs around $and I am unaware of the labor chargesI do see your policy is months or 12,miles, I feel that is inadequate regardless of the age of vehicleBut if we want to base it on mileage, I have only accrued 10,on my vehicleThis issue could have only started sometime after the Timing Belt Kit was replaced, in the last in the last TWO years , and was only found during an InspectionI am perfectly aware that my Honda is years old but I have kept my vehicle in good mechanical condition and went so far as to invest in Honda’s Certified Maintenance at my 200,mile check up to ensure that my vehicle would remain in good conditionI stand firm that a part that should last on average 70,miles should not fail after 10,milesIf the goal of your establishment is customer satisfaction, you have failedIf I can receive something in writing that guarantees me there will be no out of pocket expense in taking my vehicle to Honda of Concord for the diagnostic and for repairs, I would be more than happy to fulfill your requestMy experience has been that all communication over the phone with Honda of San Marcos will lead to dissatisfaction as I have been told twice that “nothing can be done”Thank you for your prompt attention to this matter.Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Aside from the fact that the vehicle is years old, yourdealership installed the Timing Belt kit, which includes the oil sealsWhen Icame to the Honda of San Marcos, I accepted Honda Certified Maintenance andthat the work done and the parts used would of that qualityWhat I am hearingis that because I have an old car neither the work nor the parts matter and becauseof that I will just have to eat the costs of having everything done againItook the car to Honda of Concord and I was told that I would have to pay forall charges unless the dealership that did the work picked up the billIf I tookthe car in for dealership diagnostics and the diagnostic show that the oil leakis coming from a seal, what then? We are still sitting at your response thatyou will not replace the part because of the age of the vehicle and the part ispast the monthsI have already spent money on the first Timing Belt Kit andthe Goodyear diagnostic that said “OIL LEAK FROM BEHIND TIMING COVER”, I have no plans on paying more.Note: I also had the V-Tec Solenoid replaced again in order to pass InspectionThat was also part the Certified Maintenance I received Regards, [redacted] ***
Mr***,As I explained to you previously the warranty on a Hondarepair is months or miles whichever comes firstUnfortunately youhave exceeded the time portion of the warrantyYou stated that yourindependent shop wanted to replace all parts installed years ago by ourdealership but I explained to you that it is likely that only the part leakingwill need to be replaced and urged you to take your vehicle to a certifiedHonda dealership for a diagnosis.Unfortunately vehicles that are over years old withmore than 210,miles do tend to have problems that arise and Iam willing to be reasonable in helping to find a solution but that will takeeffort and compromise on both our ends of the problemRegards, [redacted] Service ManagerHonda of San MarcosIH southSan Marcos, TX78666###-###-####
Mr***, This is actually ***responding to your complaintThe fact remains that your repair is out ofwarranty and anything we do to assist you is not obligatory but purely on thebasis of trying to help a customerMy original request, when speaking to youon the phone, that you take your vehicle to a Honda dealership was based on theage and mileage of the vehicle which does impact the chance of other issueshaving occurredIn addition, we often work closely with other Hondadealerships across the country in such a capacity and we have found it to be amore reliable source of valid informationI am glad to see that you havecontacted Honda of ConcordI have called that dealership and discussed yourissue with themPlease call me at the dealership to discuss moving forward.You may reach me at ###-###-#### or ###-###-####. Regards,*** ***
We have communicated with this customer and have resolved this matter
Complaint: [redacted]
I am rejecting this response because:Aside from the fact that the vehicle is 13 years old, yourdealership installed the Timing Belt kit, which includes the oil seals. When Icame to the Honda of San Marcos, I accepted Honda Certified Maintenance andthat the work done and the parts used would of that quality. What I am hearingis that because I have an old car neither the work nor the parts matter and becauseof that I will just have to eat the costs of having everything done again. Itook the car to Honda of Concord and I was told that I would have to pay forall charges unless the dealership that did the work picked up the bill. If I tookthe car in for dealership diagnostics and the diagnostic show that the oil leakis coming from a seal, what then? We are still sitting at your response thatyou will not replace the part because of the age of the vehicle and the part ispast the 12 months. I have already spent money on the first Timing Belt Kit andthe Goodyear diagnostic that said “OIL LEAK FROM BEHIND TIMING COVER”, I have no plans on paying more.Note: I also had the V-Tec Solenoid replaced again in order to pass Inspection. That was also part the Certified Maintenance I received.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr. [redacted],As I explained to you previously the warranty on a Hondarepair is 12 months or 12000 miles whichever comes first. Unfortunately youhave exceeded the time portion of the warranty. You stated that yourindependent shop wanted to replace all parts installed 2 years ago...
by ourdealership but I explained to you that it is likely that only the part leakingwill need to be replaced and urged you to take your vehicle to a certifiedHonda dealership for a diagnosis.Unfortunately vehicles that are over 13 years old withmore than 210,000 miles do tend to have problems that arise and Iam willing to be reasonable in helping to find a solution but that will takeeffort and compromise on both our ends of the problem. Regards,[redacted]Service ManagerHonda of San Marcos4300 IH 35 southSan Marcos, TX. 78666###-###-####
Complaint: [redacted]
I am rejecting this response because:
Dear Sir:I understand your request but I have already invested in a diagnostic with Goodyear which informed me that there is an oil leak in the Timing Belt Case. They also said that to access the leak (the seal) they would have to remove all the parts that have to do with the Timing Belt. Meaning, they would have to replace the whole Kit due to warrantee. Coincidentally, the faulty seal is part of the Kit. Upon reviewing my service report from Honda of San Marcos, it concluded that it was replaced when you replaced my Timing Belt. Goodyear priced all parts thought Honda of Concord because that was their supplier. The kit runs around $600.00 and I am unaware of the labor charges. I do see your policy is 12 months or 12,000 miles, I feel that is inadequate regardless of the age of vehicle. But if we want to base it on mileage, I have only accrued 10,000 on my vehicle. This issue could have only started sometime after the Timing Belt Kit was replaced, in the last in the last TWO years , and was only found during an Inspection. I am perfectly aware that my 2002 Honda is 13 years old but I have kept my vehicle in good mechanical condition and went so far as to invest in Honda’s Certified Maintenance at my 200,000 mile check up to ensure that my vehicle would remain in good condition. I stand firm that a part that should last on average 70,000 miles should not fail after 10,000 miles. If the goal of your establishment is customer satisfaction, you have failed. If I can receive something in writing that guarantees me there will be no out of pocket expense in taking my vehicle to Honda of Concord for the diagnostic and for repairs, I would be more than happy to fulfill your request. My experience has been that all communication over the phone with Honda of San Marcos will lead to dissatisfaction as I have been told twice that “nothing can be done”. Thank you for your prompt attention to this matter.Regards,
[redacted]
Ms. [redacted]I would like to start by apologizing if you feel that we didinadequate work. I would like to offer you to return here to Honda of SanMarcos so that we can investigate the issues further and redo any services thatare in question. If you would please call me...
here so that we can set up a timeto meet.Regards, [redacted]Service ManagerHonda of San Marcos[redacted]
We will contact Ms. [redacted] to address these very serious allegations.