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OKC PARTY BUS

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OKC PARTY BUS Reviews (1)

Initial Business Response / [redacted] (1000, 8, 2016/01/31) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@okcpartybus.com Not quite sure how to respond to this complaint The facts I do know: The party bus was booked to [redacted] on December 12th, not to a [redacted] or on December 5th Mr [redacted] requested availability via our website on November 5th, Mr [redacted] received a response email, which clearly reads: Please read, print, fill out, initial each page and sign the attached Service Agreement and scan/email (to:***@okcpartybus.com) document to my office The attached Service Agreement/Contract was never emailed as requested Just because you pick a bus, that does not guarantee it will be available when you get around to finalizing your booking The bus arrived early and delivered them to all their desired locations and utilizing the full time that was paid for To state that the driver failed to do a pre-trip inspection is speculation, due that lightbulbs/tail lights burn out and could have happened on his way to the pick up location A follow up email thanking Mr [redacted] for his business and feedback request was sent the following week as we do with all of our customers without response No phone calls were ever received from Mr [redacted] following the run in regard to any problems The correspondence from Mr [redacted] were mailed to a P.OBox and were not received until 12/30/ I did text message Mr [redacted] letting him know that his letters had been received since he did not answer my call and received no response I attempted to contact Mr [redacted] after I spoke with my driver and shop manager and on every occasion his voicemail box was full and I was unable to leave a message I strive to take care of all of my customers and address any issues that may arise and feel that the filing of this complaint is unwarranted I have had contact with the complainant and have arranged another booking for a later date Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/02/02) */ The Ladies With Attitude and the OKC Party Bus Company have reached an agreement whereby OKC Party Company will provide Ladies With Attitude with a duplicate, compbus charter; at no charge on May 21st, under the same termsUpon completing this agr

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