Okidoki Home Treasures

Okidoki Home TreasuresELincoln AveAnaheim, CA 92805Phone: 714-600-0804Dear Revdex.com of San Diego, Orange & Imperial CountiesSunday, December 28, 2014I am replying to the Revdex.com complaint letter I received, which has the Revdex.com complaint ID: [redacted] [redacted] .The headboard in question the customer had purchased, was one that is capable of being usedwith a Full or Queen sized mattress, with the appropriate bed frameOn the receipt the customerwas provided, it had specified our return policy as no reftmds or exchanges.After days the customer retumed asking for a return, and we explained to them that we areunable to do so, but we were willing to compromise and offer her in-store credit of the fullamount $64.80, for which she purchased a patio benchwhich came to be of equal value to thestore credit she receivedShe informed us that she would come the following day to pick thebench, but did not retum for another week, at which point she again asked for her money back, towhich he had to deny her again.We attempted to resolve the matter in the best possible way that I was capable of doing so, afterthis incident, the customer filed a complaint with Revdex.com, which in tum is the reason I received thenotice, and am replying with my side of the story.Sincerely, [redacted] ***Okidoki Home TreasuresRevdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowWhen I went to Okie Dokie store I had specifically said I wanted a Queen size headboard The gentleman had told me it was a Queen size and I trusted his judgement I wanted something I could set up easily that did not need special adjustments He initially said he would return my money but then changed his mind The bench that was mentioned was not in good condition and I did not feel it was worth the amount he was asking for it I really would like to resolve this issue as I have made prior purchases and would like to maintain good relations
Regards,
*** ***

Okidoki Home TreasuresElincoln AveAnaheim, C.A 92805Phone: 714600-0804Monday, January 19, 2015Dear Revdex.com of San Diego, Orange & Imperial CountiesIam replying to the Revdex.com complaint letter I received, which has the Revdex.com complaint ID:***( ***).As it has been previously stated in the previous letter, the headboard provided to the customerwas of a Queen size, it was one that could also be used for a full size mattress if thecustomer had wished to used it with oneThere are no ~pecial requirements needed to set up theheadboard, the customer just needs to place the Queen size rails with the headboard, no excesseffort is required.As for the bench in question, the customer had been given store credit once she returned theheadboardThe bench was first viewed by the customer, to see if was perfectly fine to theirliking and then the store credit was used to purchase itAfter purchasing the bench and leaving itfor a weeks time, the customer returns to tell us that they do not want it anymore, and that weshould return their money back to them.We truly wish to maintain the best relationship with our customers and want this matter resolvedin the best way possibleFor that we are still giving the customer the whole amount of whichthey paid, $to them in store credit.Sincerely,*** ***Okidoki Home TreasuresRevdex.com

Okidoki Home Treasures1640 E. Lincoln AveAnaheim, CA 92805Phone: 714-600-0804Dear Revdex.com of San Diego, Orange & Imperial CountiesSunday, December 28, 2014I am replying to the Revdex.com complaint letter I received, which has the Revdex.com complaint ID:[redacted].The...

headboard in question the customer had purchased, was one that is capable of being usedwith a Full or Queen sized mattress, with the appropriate bed frame. On the receipt the customerwas provided, it had specified our return policy as no reftmds or exchanges.After 7 days the customer retumed asking for a return, and we explained to them that we areunable to do so, but we were willing to compromise and offer her in-store credit of the fullamount $64.80, for which she purchased a patio bench. which came to be of equal value to thestore credit she received. She informed us that she would come the following day to pick thebench, but did not retum for another week, at which point she again asked for her money back, towhich he had to deny her again.We attempted to resolve the matter in the best possible way that I was capable of doing so, afterthis incident, the customer filed a complaint with Revdex.com, which in tum is the reason I received thenotice, and am replying with my side of the story.Sincerely,[redacted]Okidoki Home TreasuresRevdex.com

Review: I bought a headboard from the store after the salesman "[redacted]" told me it was a Queen size, which I needed. I took it back because it was a Full size. He said he was going to give me my money back but then changed his mind and said he would give me store credit.Desired Settlement: $64.80 was the amount I paid.

Business

Response:

Okidoki Home Treasures1640 E. Lincoln AveAnaheim, CA 92805Phone: 714-600-0804Dear Revdex.com of San Diego, Orange & Imperial CountiesSunday, December 28, 2014I am replying to the Revdex.com complaint letter I received, which has the Revdex.com complaint ID:[redacted].The headboard in question the customer had purchased, was one that is capable of being usedwith a Full or Queen sized mattress, with the appropriate bed frame. On the receipt the customerwas provided, it had specified our return policy as no reftmds or exchanges.After 7 days the customer retumed asking for a return, and we explained to them that we areunable to do so, but we were willing to compromise and offer her in-store credit of the fullamount $64.80, for which she purchased a patio bench. which came to be of equal value to thestore credit she received. She informed us that she would come the following day to pick thebench, but did not retum for another week, at which point she again asked for her money back, towhich he had to deny her again.We attempted to resolve the matter in the best possible way that I was capable of doing so, afterthis incident, the customer filed a complaint with Revdex.com, which in tum is the reason I received thenotice, and am replying with my side of the story.Sincerely,[redacted]Okidoki Home TreasuresRevdex.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

When I went to Okie Dokie store I had specifically said I wanted a Queen size headboard. The gentleman had told me it was a Queen size and I trusted his judgement. I wanted something I could set up easily that did not need special adjustments. He initially said he would return my money but then changed his mind. The bench that was mentioned was not in good condition and I did not feel it was worth the amount he was asking for it. I really would like to resolve this issue as I have made prior purchases and would like to maintain good relations.