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Okie Express Auto Wash

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Reviews Okie Express Auto Wash

Okie Express Auto Wash Reviews (4)

The customer did come through the car wash on 7/24/The attendant on duty marked the mirror as damaged We informed the customer that the mirror was marked as damaged therefor we would not pay for the damageWe offered for the customer to come look at the footage but she declined We have signs posted that we are not responsible for loose partsThe customer is responsible for their own vehicle and knowing if any parts are loose

The equipment in our car
wash is stationary and a conveyor moves the car
through the wash. If any
damage would have occurred in our wash the scratches would run the direction of the front
of the vehicle to the back of the vehicle. As you can see in the photo (see attached CD labeled (photo))...

that we have of [redacted]'scar, the scratches run from side to side. We do not have any equipment that moves in that direction, so it would be impossible to cause this kind of damage. As for the claim of a white truck in front of her having parts pulled off of it and damaging her car you can see in the video (labeled EN RE) that there is no white truck in front of her car. You will also see that the black truck is good condition with nothing loose, and
nothing in the bed of the truck. I'm not sure how she has video of this truck
getting something pulled off of it do to the fact that it is pulling out of the tunnel when she is
pulling in to the tunnel. No other customers said anything about any damage to our team members. We have no claims of this nature for several weeks prior to present day. As to the claim that we deliberately did not stop washing
cars to keep making money is false. You will see in video (5 and 6) one of our team • members stopping the was hand checking the cloth. The damage on the passenger side of her car that she showed the manager can be seen do to the lack of glare on video (3) along with on the scratches. On video
(4) you will see a lot of the vehicles that
entered the wash in front of her. They are all in good condition without any loose parts. Video (2) shows the view of her trunk; if you look close you will see
the imperfection on the top of her trunk lid. It is faint and due to the  dust on the car and the glare from the sun it cannot be seen clearly. The team member that showed her the camera footage misspoke about what could/should have been able to be seen on the footage.

Complaint: [redacted]
I am rejecting this response because: Okie car wash continues to make excuses and not take responsibility even though there employee already admitted fault. When the car wash stopped to remove something from cloth. Then possibly that was what scratched my car. Again from the camera footage from okie video there was no prior damage on the trunk. I provided your picture zoomed in and your employee saying there was none. I feel the only thing I'm getting is continuing excuses. I have filed a claim with my insurance over this. 
Sincerely,
[redacted]

The customer
did come through the car wash on 7/24/17. The attendant on duty marked the mirror as
damaged.  We informed the customer  that the mirror was marked as damaged therefor  we would
not pay for the
damage. We
offered for  the customer  to  come  look...

at the footage but she declined.  We have
signs posted that we are not responsible for loose parts. The customer is responsible for their own vehicle and knowing if any parts are loose.

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Address: 5520 S.E. 29th St., Del City, Oklahoma, United States, 73115

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Web:

www.pcrcreditrestoration.com

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