Complaint: [redacted] I am rejecting this response because: My son was told that this course shows him having a full loan and not recommended any other classes be taken while in this class, he is required to have this class for him to continue and get his Degree in Emergency Medical Sciences? So all the classes for that degree are covered by FASFA but not this required 1st Emt course and certificate? Fasfa also advised me that it is the schools decision to allow a course to be available with FASFA and if OCCC does not than why did we speak face to face with 4-different departments, sign tons of forms, even when over to Financial aid and provided them all the income docs and fasfa approvals and the class he was enrolled in but not a single person said a single word about his FASFA not available for this specific class?? I used days vacation pay to get all this completed we were told to he would have yrs after this class to get his degree but this was a full time course and wasn't recommended he take any other classes with this specific course.??My son and I both signed tons of forms and I provided my tax returns and we both signed those papers in the financial aid office but now no one is able to discuss his enrollment for financial aid with me but you want me to be responsible for paying for his education but no one can discuss it with me?? Sincerely, [redacted]
Ms***,Students are very important to us and we regret your son experienced difficulty in navigating the College systemThe Certificate of Emergency Medical Technician is not a Title IV Federal Student Aid eligible program of studyTherefore, the College cannot award Federal Student Aid
(grants/loans) to students who are only enrolled in the EMS-Emergency Medical Technology course in pursuit of the Certificate of Emergency Medical TechnicianThe Family Education Rights and Privacy Act of (FERPA) requires students sign an Authorization to Release for the College to share information with othersThe form is available at: http://www.occc.edu/records/forms.html. Once the signed form is on file, the Director of Financial Aid will be able to speak with you about your son's financial aidThank you
Oklahoma City Community College (OCCC) strives to provide the best customer service to the students, faculty, staff and visitors of the CollegeOCCC offers many services through the MineOnline systemThe MineOnlne student accounts remain active until there is no enrollment activity for a
12-month period. If there is no enrollment activity for a 12-month period, the student’s MineOnline account is deactivatedThe option to print an official transcript is not one of the services offered through MineOnlineThe option to print an official transcript from a MineOnline account has never been offeredActive students may order an official transcript through their MineOnline account, but active students cannot print an official transcript from their MineOnline accountAt one time, students were able to print a list of their completed courses; however, the list of completed courses is not acceptable substitute for an official transcript for admission purposes Currently, there are three (3) options available to students to obtain an official transcript. There are two (2) free optionsActive students may request, through their OCCC Portal account, to have a free official transcript mailed to them or to a college or universityInactive students may request and obtain a free transcript by visiting the OCCC Records Desk in personIf an inactive student is not able to visit the Records Desk to obtain a free official transcript, the student may order an official transcript online at http://www.occc.edu/records/transcripts.html at a cost of $5.00. For additional information, please contact the OCCC Registrar at ###-###-####. Thank you
Complaint: [redacted]
I am rejecting this response because: My son was told that this 1 course shows him having a full loan and not recommended any other classes be taken while in this class, he is required to have this class for him to continue and get his Degree in Emergency Medical Sciences? So all the classes for that degree are covered by FASFA but not this required 1st Emt course and certificate? Fasfa also advised me that it is the schools decision to allow a course to be available with FASFA and if OCCC does not than why did we speak face to face with 4-5 different departments, sign tons of forms, even when over to Financial aid and provided them all the income docs and fasfa approvals and the class he was enrolled in but not a single person said a single word about his FASFA not available for this specific class?? I used 2 days vacation pay to get all this completed we were told to he would have 2 yrs after this class to get his degree but this was a full time course and wasn't recommended he take any other classes with this specific course.??My son and I both signed tons of forms and I provided my tax returns and we both signed those papers in the financial aid office but now no one is able to discuss his enrollment for financial aid with me but you want me to be responsible for paying for his education but no one can discuss it with me??
Sincerely,
[redacted]
Complaint: [redacted] I am rejecting this response because: My son was told that this course shows him having a full loan and not recommended any other classes be taken while in this class, he is required to have this class for him to continue and get his Degree in Emergency Medical Sciences? So all the classes for that degree are covered by FASFA but not this required 1st Emt course and certificate? Fasfa also advised me that it is the schools decision to allow a course to be available with FASFA and if OCCC does not than why did we speak face to face with 4-different departments, sign tons of forms, even when over to Financial aid and provided them all the income docs and fasfa approvals and the class he was enrolled in but not a single person said a single word about his FASFA not available for this specific class?? I used days vacation pay to get all this completed we were told to he would have yrs after this class to get his degree but this was a full time course and wasn't recommended he take any other classes with this specific course.??My son and I both signed tons of forms and I provided my tax returns and we both signed those papers in the financial aid office but now no one is able to discuss his enrollment for financial aid with me but you want me to be responsible for paying for his education but no one can discuss it with me?? Sincerely, [redacted]
Ms***,Students are very important to us and we regret your son experienced difficulty in navigating the College systemThe Certificate of Emergency Medical Technician is not a Title IV Federal Student Aid eligible program of studyTherefore, the College cannot award Federal Student Aid
(grants/loans) to students who are only enrolled in the EMS-Emergency Medical Technology course in pursuit of the Certificate of Emergency Medical TechnicianThe Family Education Rights and Privacy Act of (FERPA) requires students sign an Authorization to Release for the College to share information with othersThe form is available at: http://www.occc.edu/records/forms.html. Once the signed form is on file, the Director of Financial Aid will be able to speak with you about your son's financial aidThank you
Oklahoma City Community College (OCCC) strives to provide the best customer service to the students, faculty, staff and visitors of the CollegeOCCC offers many services through the MineOnline systemThe MineOnlne student accounts remain active until there is no enrollment activity for a
12-month period. If there is no enrollment activity for a 12-month period, the student’s MineOnline account is deactivatedThe option to print an official transcript is not one of the services offered through MineOnlineThe option to print an official transcript from a MineOnline account has never been offeredActive students may order an official transcript through their MineOnline account, but active students cannot print an official transcript from their MineOnline accountAt one time, students were able to print a list of their completed courses; however, the list of completed courses is not acceptable substitute for an official transcript for admission purposes Currently, there are three (3) options available to students to obtain an official transcript. There are two (2) free optionsActive students may request, through their OCCC Portal account, to have a free official transcript mailed to them or to a college or universityInactive students may request and obtain a free transcript by visiting the OCCC Records Desk in personIf an inactive student is not able to visit the Records Desk to obtain a free official transcript, the student may order an official transcript online at http://www.occc.edu/records/transcripts.html at a cost of $5.00. For additional information, please contact the OCCC Registrar at ###-###-####. Thank you
Complaint: [redacted]
I am rejecting this response because: My son was told that this 1 course shows him having a full loan and not recommended any other classes be taken while in this class, he is required to have this class for him to continue and get his Degree in Emergency Medical Sciences? So all the classes for that degree are covered by FASFA but not this required 1st Emt course and certificate? Fasfa also advised me that it is the schools decision to allow a course to be available with FASFA and if OCCC does not than why did we speak face to face with 4-5 different departments, sign tons of forms, even when over to Financial aid and provided them all the income docs and fasfa approvals and the class he was enrolled in but not a single person said a single word about his FASFA not available for this specific class?? I used 2 days vacation pay to get all this completed we were told to he would have 2 yrs after this class to get his degree but this was a full time course and wasn't recommended he take any other classes with this specific course.??My son and I both signed tons of forms and I provided my tax returns and we both signed those papers in the financial aid office but now no one is able to discuss his enrollment for financial aid with me but you want me to be responsible for paying for his education but no one can discuss it with me??
Sincerely,
[redacted]