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Oklahoma Electric Cooperative

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Oklahoma Electric Cooperative Reviews (3)

Ms*** is one of our prepaid membersTherefore she makes frequent payments on her account. She usually pays through our mobile app using her checking account. Ms*** made a $payment on 2/17/17. We were notified by our processor the check was returned as insufficient
funds and her account was debited the $along with a NSF fee of $on 2/27.Ms*** contacted our office on 2/disputing the NSF. She was told that if she could provide documentation from her bank that showed the payment cleared, we would review the transaction and remove the fee. Ms.*** hung up on the representative. Our Manager of Member Services returned a call from Ms*** telling her mobile payments on her account could be made via credit or debit card. Any account that has a payment return as insufficient is blocked from check payments for a period of six months. Ms*** then began posting messages on FaceBook with screen shots of mobile payment transactions that were unrelated to this payment. The posts were deleted due to the obscenities she included in each postI am including copies of of the 4 posts before they were removed. Ms*** has not provided anything from her bank which refutes the $return. I am attaching the notice we received showing the payment was returned as insufficient.If you have any questions or would like to review any of the phone calls between Ms*** and our representatives, I will be happy to email you an audio file. Thank you----*** ***

I will be happy to resolve this and remove the NSF fee if Ms*** provides a copy of her bank statement or a letter from her bank stating the payment was not returned. She has not provided anything but screen shots from her phone showing that the payment was initiated

[A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]Revdex.com:  I have reviewed the response made by the business in reference to complaint ID .[redacted], , and find that arbitration is necessary. Sincerely,[redacted]

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Address: 242 24th Ave. N. W., Norman, Oklahoma, United States, 73069

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