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Oklahoma Gas & Electric Co

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Oklahoma Gas & Electric Co Reviews (17)

We are currently addressing this same inquiry through an open complaint with the Oklahoma Corporation CommissionPlease advise if Ms [redacted] would like a response through the Revdex.com also

We have reviewed the call when Mr [redacted] contacted us to start serviceOur representative did advise the customer of the $deposit and that it was due in days and gave him the date of 10/26/We then advised we would also accept a good Letter of Credit from a previous gas or electric company at which time Mr [redacted] states that he would be paying the depositWe gave him his account information and how to set up online billing where he would be able to make his paymentThe customer did not make their payment of the $deposit by 10/26/and his service was disconnected on 10/28/at which time he made his payment of the deposit on his OGE online account and his service was restoredHe was charged a $reconnect feeWe followed our processes correctly informing the customer of the deposit and due date at the time service was initiated, therefore the reconnect fee will not be waivedTell us why here

We recieved a copy of the cashed Refund checkIt shows to be signed by [redacted] and Angela BrossAngela was authorized by Mr [redacted] for access to his OGE accountWe have spoken to the customer and he states he did not authorize Angela Bross to cash the refund check and he would like to move forward with endorsing an affidavit stating she forged his signatureWe have mailed this document to the customer and instructed him to call back to verify we have recieved itOnce it has been recieved we will forward to our bank for verification at which time if deemed so, we will reissue another check to the customerThe customer is agreeable to this resolution.Tell us why here

You still have not answered my question where is this in a agreement between oge and myself I never signed any paperwork you record every conversation so review them this has never been discussed and I have never went down there face to face this is not legal and oge should not break hard working peoples backs to make a dollar Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 8, 2015/11/06) */ On 08/21/Mr [redacted] made the following payment arrangement: Mrs [redacted] was to pay plus his current bill on or before the following due dates; 09/17, 10/19, 11/17, 12/21, 01/20, & 02/The first payment was due on 09/17/ for a total amount of $This amount includes the payment arrangement amount of $plus the customer's current bill of $The customer made a payment of $on 08/24/reducing the amount due to $275.09, this balance was due on or before 09/17/We spoke with [redacted] on 09/04/and advised $was due by 09/17/On 09/09/the customer made a payment in the amount of $reducing the balance due to $On 09/18/the customer made a payment in the amount of $The customers next payment of $was due on or before 10/19/This amount includes the payment arrangement amount of $102.75, the current bill of $191.11, and a late payment charge of $We spoke with [redacted] on 10/05/and advised that the payment of $to keep the arrangement in placeOn 10/18/the customer made a payment in the amount of $reducing the amount due to $The remaining payment of $was not paid therefor the customer broke their installment planThere are not any notes on the account that support the customer's claim that they were advised that they could pay the remaining balance on a later date, as OG&E does not change the terms or due dates of an installment plan once an installment plan is put in placeOn 10/26/we spoke with [redacted] and we advised that the arrangement had been broke and that and that before we would be able to make any new arrangements on the account the customer would need to pay $which is remaining balance that was due on the installment plan that the customer brokeOG&E offered social service agency phone number's to the customer to possibly get assistance with payment of the electric billWe also advised [redacted] that the service would be disconnected starting on 11/03/if the account was not brought current [redacted] advised that her husband got paid on Friday and then disconnected the lineOn 10/27/a phone call was placed to the phone number that we have on file for the customer reminding them of the past due balance and the scheduled date of when service would be disconnectedOG&E made a 2nd call on 11/02/advising of the pending disconnection for the past due balanceOn the same day 11/02/15, we spoke with [redacted] and advised that $had to be paid to avoid the service from being interrupted on 11/03/On 11/02/we spoke with [redacted] as well and he stated that he had spoken with several area supervisors and that they had looked at the account and told him that it was noted that the customer service representative told him that it was okay to pay $and they didn't understand why OG&E was not honoring thatOG&E area supervisors do not have access to customer's billing only a supervisor of customer service would have access to a customer's billingMr& Mrs [redacted] never spoke with a customer service supervisor and there are not any notes that the customer spoke with an area supervisor, nor are they any notes where an area supervisor called and spoke to a customer service supervisor regarding the billingOG&E does not have area supervisors we do have field supervisors that only handle matters that involve our field employees such as outages, performing line work, tree trimming issues, and emergency situationsOn 11/03/the service was disconnected for nonpayment11/04/We advised [redacted] that $would need to be paid to have the service restored and the $reconnect fee would be added to the next month's billing statementOn 11/04/the customer made payment of $and OG&E restored the service on the same dayOn 11/05/we spoke with [redacted] and advised that $will be due on or before 11/17/At this time the customer's account is currentWe have reviewed the customer's payment history on this account and due to the number of late payments and the service being disconnected for nonpayment it has become necessary to increase the customer's security deposit on this accountThe customer is being charged an additional $depositThis amount has been broken up into payments of $eachThe first half will be due with the December 21st billing statement and the 2nd half will be due with the January 20ths billing statementOnce the customer has months of satisfactory payment history the customer's deposit will be applied back to the accountSince the customer has brought their account current, they are now eligible for a new payment arrangement should they need one

Customer made a month payment arrangement on 7/19/ The 1st installment of $due by itself by 8/8/and was paid as agreed The remaining installments were plus current bill The next invoice was issued and listed a total installment plus current bill of $due 9/6/ Customer only paid $so the arrangement broke Customer contacted our online services team and was advise if he makes payment of remainder of what was due on the 9/6/due date, we will make another arrangement as a courtesy Customer made payment and has been set up on another arrangement as agreed on 9/28/ Issue is resolved

Based on OGE policy, this customer was notified of the deposit and the due date in order to avoid disconnection of service This policy of the deposit being required within business days applies to all OGE customers the same Our investigation of this matter has found that no violation of our policy occurred and OGE considers this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:This is information and I never received any letter I was misinformed by the company and I can see they will go through any loophole to try to avoid taking blame I am asking them to waive a dollar reconnection fee still The company has a complete monopoly on electric in the area so unfortunately there's no other option for me to go to besides trying to hook my house up to generators Horrible job oge Horrible job Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate OG&E resetting the Average Monthly Billing on our new account and hopefully also they will refresh their current method of terminating one's service by making sure it is the correct addressWe have been loyal OG&E customers for close to years and hope to continue to be Sincerely, [redacted]

We verified that Ms [redacted] is the new tenant for this location and her services were connected 07/21/Tell us why here

OGE records show the customer had a deposit amount of $secured on the account This deposit amount was returned to the customer on 05/26/due to good payment history On 04/04/17, the customer was disconnected for non-payment of $ The customer then made a payment of $and service was reconnected the same day Due to the disconnection of service, and there no longer being a deposit secured on the account, the account was charged a deposit in the amount of $ This deposit is split into equal payments of $and will be added to each of the next invoices Per OGE policy, the deposit amount is based on times the average bill on the account for the preceding months, which in this case totaled the $that was charged An assessment of an account to determine if sufficient deposit is secured can occur if the customer is disconnected for non-payment, if there are or more late payments within the previous months, or if there are or more returned payments on the account within the previous months If one or more of these things occur, and it is determined that either a deposit is not secured, or that an insufficient deposit amount is secured, a deposit will be charged to the account If the customer has good payment history, meaning no more than late payments within a continuous month period, the deposit will be refunded to the customer.Due dates for OGE invoices are always days after the meter read date, and since the meter read date nor the due date can occur on a weekend or recognized holiday, individual bill due dates can vary month to month throughout the year For this reason, we are unable to provide a fixed day of the month as the due date Our Auto Pay program drafts the funds due from the bank account the customer chooses on that given bill's due date Please let us know if you should need any further information from OGE regarding this issue Thank you

We have reviewed the recent outagesPrevious outage was caused by trees in the riser causing the fuse to blowThe most recent outage was caused by storms in the area with lightning that caused the same riser fuse to blowDuring this outage the trees around this riser were trimmed Trimming the trees along the circuit should help avoid future outagesWe have our Vegetation Manager inspecting the lines today to assess any issues that we can address

We sent this customer an invoice on 09/27/for the amount of $with a due date of 10/19/On 10/10/the customer made a postdated payment dated 10/19/for the full balance of $through their online accountOn 10/18/the customer once again went in on their online account and posted a 2nd payment for the same amount $also post dated for 10/19/These online payments were initiated solely by the customer not by OGEOur policy is we have to wait days for any payment to process through the customer's bank completely before we can request a refund check be issued and sent back to the customerThis process can take up to weeks for a check to be mailed to the customerThe customer has not called back in after the day period as instructed above to request a refund of this over paymentA new invoice has since been issued 10/26/and the overpayment has been applied as a credit towards that balanceThis new invoice was $which still leaves the customer with a credit balance of $that can either be applied to the next invoice to be issued on 11/28/or is eligible for the customer to call and request a refund check be issued for this amount of $63.74.Our investigation of this issue found that this was not an error on the part of OGE

I reviewed the call between Mr [redacted] and OGE on 12/12/During the call Mr [redacted] stated that he had made an online check request through his bank a week priorWe advised him we post checks the same day they are recieved and we had not yet recieved this paymentWe advised him to go back to his bank to researchAt no time during the call did we advise him to make another payment nor to cancel the existing payment that he says was already processed with his bankWe did recieve a payment made through his OGE online account the same dayThe payment from his bank was recieved 12/20/and declined by his bankWe sent a notice to the customerHe called 12/27/and advised that the check returned was due to him putting a stop payment through his bank because the original payment was an account number error made by either him or his bank

This customer has made this same complaint with the OCC The OCC has closed the complaint and did not find OGE in any violation Below is the OCC that closed the complaint: The customer agreed to pay $per month plus any current bills that came dueIn order for the arrangement to be satisfied the customer would have to pay the current bill plus the remaining account balance on the installment plan before the new bill comes outOnce the new bill comes out each month that becomes part of the arrangement as the arrangement terms state that you agree to pay any new current bill that is invoicedThe customer did not pay the current bill and the arrangement amount in full before the new bill was issued so that now becomes part of the arrangementThe customer will need to pay $on or before 08/30/to avoid disconnection of service

Ms [redacted] called in November to set service in her name at [redacted] The incorrect address was entered and service was started for her at [redacted] We have corrected this and have Ms [redacted] set into [redacted] as of 11/15/We have reversed any billing for her at the [redacted] * [redacted] addressTell us why here

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