Oklahoma Heart Hospital Physicians LLC

Initial Business Response / [redacted] (1000, 5, 2015/09/23) */ Contact Name and Title: [redacted] Bus.OfcMgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @okheart.com Our payment plan policy is that if a scheduled payment is missed, collection efforts will be resumedThat is what transpired here as the July payment was not receivedPMS is not charging $in interestThe entire balance of the patient account is now $We have retrieved this account back from PMS collections and the patient can resume payments as scheduledItemized statements for his hospital and physician claims have been mailed as well along with a letter explaining the transactions

Complaint: ***
I am rejecting this response because:In the response letter
dated August 19, Ms*** asserts that the patient began receiving
monthly statements and that the monthly statements "show status of all activity
on dates"This is incorrect
The notices I received from Oklahoma Heart
Hospital Physicians, LLC (PHYSICIAN) and Oklahoma Heart
Hospital (HOSPITAL) were essentially "SUMMARY" statements and only reflected the balance due on services
renderedThe "ITEMIZED" statements, which show status of all activity on dates
are only sent to patient upon request.
My issue with Oklahoma Heart Hospital Physicians, LLC (PHYSICIAN) and Oklahoma Heart Hospital (HOSPITAL) billing process is I have received multiple conflicting "SUMMARY" statements showing
different balances due and the "REQUESTED" itemized statements show another balanceIf both the(PHYSICIAN) and (HOSPITAL) had mailed the itemized statements included in their response dated August 19, 2016, and not sent multiple "SUMMARY" statements with conflicting balances due, there would be no issue. I can provide Ms*** with copies of what was mailed to me by both entitiesAgain, my assertion is that both (PHYSICIAN) and (HOSPITAL) failed to initially provide the "ITEMIZED" statements and sent conflicting "SUMMARY" statements, which fostered confusion and uncertainty on what monies were actually owed Although, I appreciate Ms***'s concern for my financial status and the offer of financial aid, I would like to assure her that I have no issue paying what I oweI would simply like an accurate and true accounting of the balances on both accounts each month without having to question what is due because I receive conflicting "SUMMARY" statements, which do not "show status of all activity on dates".Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/09/23) */
Contact Name and Title: [redacted] Bus.Ofc. Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@okheart.com
Our payment plan policy is that if a scheduled payment is missed, collection efforts will be resumed. That is what transpired here...

as the July payment was not received. PMS is not charging $450 in interest. The entire balance of the patient account is now $1773.31 We have retrieved this account back from PMS collections and the patient can resume payments as scheduled. Itemized statements for his hospital and physician claims have been mailed as well along with a letter explaining the transactions.

[redacted]See Attached[redacted]