Oklahoma Natural Gas Company

Initial Business Response / [redacted] (1000, 8, 2015/07/02) */ Our records indicate that a Consumer Affairs representative has been in contact with the customer and is working with him to address his concerns Thank you for bringing this to our attention

While we are unable to remove the fees from your bill, we hope the attached document, which provides an explanation of what each fee is used for, helps with understanding of what the fees are used for

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to me, but unfortunately I will not winSince the company in question is a legal monopoly, they can do what they want and force people to pay outrageous amounts in the processI am not happy with the responses they have given but all I can do is disconnect my service and refuse to give them my money in the future Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ Due to the extenuating circumstances, the $service initiation charge will be removed as a courtesy Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the business's reponse and appreciate the outcome receivedThank you

The customer's services have been stopped as of July 1, All billing adjustments have been made and a corrected bill will be mailed to the customer

Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ The following is a brief explanation of the charges that appear on customer bills Oklahoma state statutes and regulations do not allow Oklahoma Natural Gas to mark up the cost of gasThe cost of gas shown on customer bills is what ONG pays for natural gas, including storage and transportation costsONG makes no profit from the sale of natural gas The service charge shown on customer bills help cover the fixed costs of providing natural gas serviceFixed costs include bill processing, meter reading, meter equipment, service line maintenance and customer service personnel Customers pay a Delivery Charge to have natural gas delivered to their residence or businessThe charge is based on billed gas usage and may vary monthly The Temperature Adjustment offsets the impact of weather variationsIt is based on historical weather information and has the effect of reducing bills in colder-than-weather and increasing bills in warmer-than-weather Cost of Service includes the Service Charge and Delivery Charge, as well as additional fees related to ensuring that gas and related services are available when you need them Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) ONG states that they do not make a profit on their gas sales, yet their executives have million dollar a year salariesThey offer no proof to back up their statement, so I am going to assume it's a lie, and they continue to rip off the public

Complaint: ***
I am rejecting this response because:Lawyer has been contacting
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/11) */
Our records indicate the deposit was reversed August 10,
Initial Consumer Rebuttal /* (2000, 7, 2015/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Issue was satisfactorily resolved

Initial Business Response /* (1000, 10, 2015/12/21) */
Our records indicate that the service was turned on for this customer December 3rd,

Our records indicate that on July 25, the customer advised that the original refund check printed July 1, was not received. The original refund check #*** has been voided and a new refund check, #*** was printed and mailed to the mailing address provided by the customer.
If the check is not received within the next ten days or so, please contact our office for further research

The gas lines were marked May 9, in response to an OKIE locate request received May 8, 2017. The customer reported a gas odor May 14, 2017. The responding technician reported that the customer had cut their yard line while digging. The service was turned off for safety
reasons and the customer was advised to have a licensed plumber make repairs to the gas line and obtain a city inspection before the service can be restored. Research shows that the gas line was marked within twelve inches of its actual location. OKIE regulations require a marking accuracy within twenty-four inches of the actual location. This requirement is outlined on OKIE’s website under their “Frequently Asked Questions,” and is the same for all utilities. ONG does not replace damaged customer owned yard lines. Once the customer’s plumber has made repairs and ONG has been notified by the city that the inspection was passed, arrangements can be made to restore the service

Please review the attached information regarding temperatures in your area during February Additionally, an excerpt from Title 165, Corporation Commission; Chapter 45, Gas Service Utilities; Permanent Rules describing handling of disconnections during winter weather is attachedIf you would like to discuss the matter further, please contact us at ###-###-####

Our records indicate that the service was reconnected at this address on Saturday, February 27, at approximately 4:05p. As a courtesy, the $charge billed to the account for the missed appointment on February 26, has been removed

Our records indicate that a representative visited with Ms*** and advised that the $reconnect fee and $in late payment charges have been removed from her account. In addition, the service address has been updated to reflect the correct address, which should prevent any confusion over
the address going forward

Attempts to contact the customer have been unsuccessful. We will be glad to discuss his concerns in detail should he return our call.

Revdex.com:
Thanks for contacting Oklahoma Natural Gas company regarding my issue. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable at this moment. However, if I still haven't receive the refund check for the deposit they owe me within the time frame as they stated, I will definitely reopen this complaint case or start a new one.
Sincerely,
[redacted]

The stop service request was completed on 10/9/17. The date has been adjusted to 9/26/17 and a corrected statement will be mailed. Additionally, the refund is in process and will be mailed on 10/16/17. Please allow mailing time to receive the refund.

Your account was finaled as requested on October 3, 2016.  No further charges were incurred after October 3rd.  A final bill was generated for $34.25 for service from August 30 – October 3rd, indicating that the balance would be drafted from your bank account on October 25, 2016.  The...

$34.25 was drafted from your bank account as scheduled on October 25th.  The payment was returned October 29th due to insufficient funds and your gas account was billed a $10 returned item charge. As a courtesy, the $34.25 final bill and $10 returned item charge have been removed from your gas account, leaving a zero balance.

Our records indicate that this complaint was recently resolved through our regulatory agency.