Sign in

O'Krent Floors

Sharing is caring! Have something to share about O'Krent Floors? Use RevDex to write a review
Reviews O'Krent Floors

O'Krent Floors Reviews (1)

As always, we are disappointed when
we are unable
to please a clientThis customer is correct in stating that the
tile installed in their home does not match the sample they selectedThe
sample selected was designed to mimic natural stone and was an earth tone tile
with a slight faint blue vein running through the one tile on the sample board
None of the tile delivered on the job had this blue veiningThis fact was
noted on the first day of the project after approximately of the 1,
square feet were installed. We tried to
pull the installer off of the job while we researched why the tile did not
match the sampleThe customer questioned why we were pulling off and they
instructed the installer to "keep
installing, we love the tile" or in their words from the complaint "I told the installers to keep going" By asking us to proceed with the
installation, the customer was accepting the tile "as is" knowing that it did
not match the sample they had selected. If
the customer would have allowed us to stop the installation at this point in
time we would have had numerous options on how to proceed. The customer told us that his main concern
was whether the tile would look good against their blue shower and they asked
us to replace their shower for them at no chargeAn offer of new tile at no charge for the
shower was made by the tile manufacturer if the customer would pay for the
labor to install the new showerThe customer refused this offer from the manufacturer
After the entire project was
complete, and despite the fact that the customer accepted the tile on the first
day of installation when it was noted as not matching the sample, we still
offered the customer our Day Satisfaction full replacement AT NO CHARGE FOR MATERIAL OR LABOR
of
which they refused
(The sample board has since been pulled from our
showroom by the manufacturer, Marazzi, because it did not represent the actual
product currently being manufactured.)

Check fields!

Write a review of O'Krent Floors

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

O'Krent Floors Rating

Overall satisfaction rating

Address: 5101 Lee Ave, Little Rock, Arkansas, United States, 72205-3642

Phone:

Show more...

Web:

This website was reported to be associated with O'Krent Floors.



Add contact information for O'Krent Floors

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated