Ola's Country Kitchen

Review: I ordered and picked up 3 bacon egg and cheese sandwiches, 2 with scrabbled egg, 1 with a hard egg. When I arrived at home all 3 were hard egg, and without cheese! I then called the establishment back and told them it was incorrect. At that point the woman on the phone said bring them back and she would have new ones made correctly. When I returned home the second time, there was still no cheese and no chips as well. All sandwiches come with chips. I am not satisfied with the product, as well as I am not satisfied with the customer service. I come to this establishment at least once or twice a week, with four other family members. With the lack of respect for me or their own place of business, I regret to say I will no longer be giving my hard earned money to this restaurant.Desired Settlement: Allow them to understand the importance of customer service/customer satisfaction. They have lost a valuable customer today!

Business

Response:

Spoke with the business. They state the customer came back with the order because they state there was no cheese on them like there should have been. This business states they didn’t order cheese, but remade the sandwiches and did not charge for the cheese. The customer checked these sandwiches but also wanted to keep the first order of sandwiches. Breakfast sandwiches do not come with chips, only the lunch sandwiches come with chips.