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Olathe Ford Lincoln

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Reviews Olathe Ford Lincoln

Olathe Ford Lincoln Reviews (10)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: its a lie I was not given a good gesture that it would be fixed initially even though Olathe Ford was the only shop to ever remove the tire In fact I had to file this and email the entire company just to get a response that they would fix the issue and was still called a liar by Mr [redacted] which I still have documented in emails.Regards, [redacted]

This customer was told in the first e-mail (e-mail thread attached) from the Service Manager that Olathe Ford would repair the vehicle as a good will gestureWe do not feel given the mileage since the prior repair that the failure was indicative of a workmanship error on the part of
our technicians (see RO attachment)The vehicle was repaired at Olathe Ford's expense last Saturday May 7, 2016, we believe to the customers satisfactionThank you,Olathe Ford Management

Olathe Ford appreciates Ms ***'s concernI apologize that the original title was lost and that it is taking some time to get a replacementOlathe Ford did not sell a vehicle that did not have a titleAs you can see from the attachment we did have the title and it was lostWe first tried
*** *** ***, to get a duplicateHowever *** does not operate in Alabama and they were having trouble getting a titleWe were told by *** to go ahead and contact *** Title and we did so on April 14, 2015. They have applied to the state of Alabama for a duplicateAlthough I do not have an ETA I am assured that Olathe Ford has until May 9, to produce the title to the customer by the Kansas City Dealers AssociationOlathe Ford will make every effort to comply with the Kansas law in securing a title for this customerOlathe Ford would like to extend our deepest apologies for any inconvenience to Ms ***.Sincerely, Olathe Ford Management

Thank you for the opportunity to respond to *** ***’s concerns over her new vehicle purchase. Olathe Ford Lincoln prides itself on providing outstanding customer service, both before and after the sale of products and services, and our top priority is to ensure our clients are
satisfied with all of their purchase and service experiences.As new vehicles arrive at the dealership, they are given a preliminary inspection and cleanup. Packing materials are removed, and the vehicles are made available to be displayed. These vehicles are then shown, demonstrated, and test driven by potential buyers. Before final delivery to a customer, vehicles then receive a final cleanup just prior to the customer taking possession of the vehicle. The Ford Fusion which Ms*** purchased was previously put into service as a loaner vehicle, and actually had 5,miles of use on it prior to purchase. It is not uncommon for a purchaser to choose taking their new vehicle home with them the same day they make the purchase, and forego the final cleanup at that time. Arrangements are typically made to schedule a return visit so that this service can be performed by the dealership. Records indicate that Ms*** purchased her car on 10/1/and arrangements were made to return her vehicle to the dealership for this final cleanup the following week after she took delivery of the car.On 11/14/2016, Ms*** returned to the dealership stating that the vehicle had still not been properly cleaned. At this time, she also expressed further concerns with her vehicle. She stated that some of the radio speakers did not work, and she had an appointment to have a manufacturer-provided customer service program performed to the vehicle, (16B32, replacement of the electronic throttle body.) The electronic throttle body was replaced as per the instructions of the manufacturer, but the dealership was unable to duplicate any concerns with the radio speakers or sound system.On 11/25/2016, Ms*** returned her vehicle to the dealership once again. She reported that the vehicle hesitated on acceleration from stops, and that it lacked power. The vehicle was diagnosed by a senior master technician, who was unable to verify her reported concerns. Tests were performed on the vehicle’s electronic control system, the fuel system, and the ignition system. The vehicle was also test driven with electronic monitoring equipment, and no abnormalities were found. The service advisor contacted Ms*** to inform her of the findings. She insisted that her car did have the reported concerns, so the service advisor agreed to have the car driven by *** ***, the shop foreman in an effort to duplicate her concerns. When the shop foreman was also unable to experience any of her reported concerns, (hesitation on acceleration and lack of power), *** ***, the service manager contacted Ms*** to ascertain more information about the problem she was reporting with the vehicle. As the shop foreman was still unable to duplicate the customer’s stated concern, arrangements were made for Ms*** to come to the dealership and ride with the shop foreman so that she could demonstrate the concern for us personally. The concern that Ms*** demonstrated for the shop foreman was not exactly the same one which she had originally reported. She was concerned that the vehicle’s RPM’s jumped up when applying the brake pedal while traveling on a downhill descent. The shop foreman noted that this was a programmed design characteristic of the vehicle, referred to as “downhill assist.” Downhill assist provides engine braking under certain conditions when the vehicle is traveling downhill and the driver applies the brake pedal. This is a vehicle characteristic of Ms***’s Ford Fusion with the 2.5L engine. Ms*** was unwilling to accept the shop foreman’s explanation of her vehicle’s operating characteristics, and so she met with the service manager and shop foreman to further express her concerns.Ms*** stated that she had visited another Ford dealership, *** *** ***. She claimed that they had verified her concern, and felt it was related to the cleanup process performed at Olathe Ford. With Ms*** present, the service manager contacted the service manager at *** *** ***. No documented history existed on her vehicle at *** *** ***. She then said that she had spoken to a service advisor named “***” at *** ***. *** was not available at that time. It was agreed that Olathe Ford would keep the vehicle for another day, so that the service manager could speak with *** at *** *** ***, and so that the shop foreman could investigate any software modifications that could be made to her vehicle which might change the designed operating characteristics.The service manager was able to speak with *** at *** *** ***, and he did recall speaking with Ms***. He said that he drove the car and was also unable to duplicate her reported concerns, and so a repair order was never generated and the vehicle was never checked into the shop or examined by a technician. This explains why *** *** *** had no documented history of her visit there. *** did state that he examined her vehicle on the service drive, and noted the presence of cleaning solutions on some of the under-hood components. He inspected the mass-air flow sensor for signs of contamination. At this time, *** created a record of Ms***’s visit to that dealership, (*** *** ***), for purposes of documentation.After it was found that no conclusive results had been discovered at *** *** ***, and no software modifications were available to change the design features of her vehicle, the service manager contacted Ms*** to inform her there was nothing wrong with her vehicle. She was asked to return the loaner car and to pick up her vehicle.After a derogatory review on social media from Ms***, *** Washington, the dealer operations manager contacted her and invited her to have us examine the vehicle once again in an attempt to resolve her concerns. He also offered to trade her out of her Fusion and into another vehicle.On 2/13/2017, Ms*** returned her vehicle to Olathe Ford. The front speakers were replaced, and a loose climate control duct under one of the front seats was reinstalled properly. An oil change was performed, as well. She also still complained of the downhill assist feature. The vehicle was examined once again for this concern, and once again there was nothing found wrong with her vehicle.On behalf of Ms***, Olathe Ford contacted the manufacturer, (Ford Motor Company), and initiated a buyback request. After conducting a good faith review, taking into account the state lemon law criteria and repair history, it was found that the vehicle did not appear to meet the buyback/replacement guidelines. Ford Motor Company contacted the customer with this information, and advised the customer to continue working with the dealership regarding the possibility of trading out of her vehicle. Ms*** told the dealer operations manager that she was not interested in trading into another Ford product, and was not interested in listening to any trade proposalThe dealer operations manager then offered that if she found a suitable vehicle from a different manufacturer, that he would happily work with that dealer to purchase her trade from them at a price above fair market value. She declined this offer as well. Ms*** returned the loaner car back to the dealership, and picked up her Fusion.We feel that we have made every effort to satisfy Ms***. We regret that she is unhappy with the design and function of the automobile she purchased. We have assisted her by initiating a buyback request through Ford Motor Company. We have offered more than fair trade for her vehicle towards the purchase of a different Ford product. We have offered to assist her in the trade of her vehicle to the dealership of her choice for the product of her choice. Regretfully, she has declined all good faith efforts that we have made to resolve this concern.Thank you for the opportunity to address Ms***’s concerns with her Ford Fusion

Dear ***: After receiving the inquiry from Ms*** *** I began to look back at all of the correspondence that has taken place in regards to her Coachmen CatalinaWhat I uncovered there were several contacts with the *** family and most of it was thru MrScott *** as to
concerns about the Coachmen CatalinaThe last email conversation with Mr*** was on September 1st about having the unit brought in for photos and warranty concerns that they are havingIt is possible that Mror Mrs*** spoke to someone else here after that time to come inThe last conversation was From Mr*** letting me know he would find a time to bring it back in here for repairs.I would also like to address the issues in order based on the letter that Ms*** *** sent to your organizationIt is true that warranty repair and waiting on Parts from the manufacturer can take extended time due in large part to backlogs, availability, and sometimes actually having to build parts specifically after measurements are made to ensure the right parts are made correctly.When the ***’s came to pick up their unit and were directed to the location of where it was parked, two possibilities may have happened in regards to this1st the service person that they spoke to may have not known they wanted the unit brought up to themA lot of customers like to hook up their own units to pull them out themselves2nd The original advisor may not have been there to know where their unit was locatedWe will always pull a unit up to the customer if it is requested.Claiming that we dented the unit is not correctWe have photos of the dent when the unit was still hooked up to the ***’s vehicle when we were taking photos for additional warranty issuesThere is truth about some of the items not being completedThat has been discussed with the Service manager and for that I am sorryI did not find any evidence that someone used the bathroom to relieve themselves and if I ever found an employee using a customer’s restroom in their camper that person or persons would be terminated.Communication with Forest River is documented on our end and there may have been some confusion as to what was or was not discussed with the manufacturer about the *** unit and what was going on with it.We always offer the unit back to the customer so they can enjoy it while we are waiting on parts from the manufacturer unless the unit is not safe or if we are unable to get the unit in quicklyThis is because the season is short and we truly want the customer to enjoy their camping experience.The manufacturer’s warranty on most of the trailer is one year and the water lines or pipes that are of a concern are warranty items as is the kitchen sink if it is due to a defect.I did speak with Mr*** about a trade in and also spoke to Coachmen about some assistance for them due to their issues that they have hadCoachmen’s warranty does cover the items concerned and if it can’t be repaired they had indicated they would look at some assistance for them.As with the purchase of anything new there is a level of depreciation that goes with thatIt is no different than purchasing a new carThe values will go downUnlike a new car, a trailer’s warranty is only for a year and not transferrableOlathe Ford RV does in fact care about the customer before, during, and after the saleWe strive very hard to make the buying experience a pleasant one as well as the service experienceI do understand that there can be frustration when something needs attention or is broken on a trailer and that is what the warranty is for and why we do offer service after the saleIn fact we are in a coop with the Priority RV network group that will also help customers that are having problems that are more than miles from usWe do this at no charge to the customer and do it so if they are on the road with a catastrophic situation it can be addressed quickly and the customer can get back on the road and hopefully not ruin their adventure.I am sorry that the *** family is unhappy with their trailerWe have truly done everything to help assist them and get their trailer back in good orderWe will continue to try and help them and will gladly continue to provide them excellent service.We are also more than willing to have a conference call with the manufacturer so everyone is on the same page about what we has actually been discussed and what steps we have taken to repair the unit for the *** family.We have also been in contact with the manufacturer to see if there might be some assistance for this customer Sincerely, *** *** General ManagerOlathe Ford RV Center Tell us why here

It looks like they received the application on 4/17/15, and it will be 10-15 business days from the before the duplicate is issued and sent to [redacted] Title.  Thanks!   Attached is the printout from the Alabama DMV showing the application has been received and will take about 10-15 business days for processing.  It will be mailed back to our address once it’s completed. I hope this helps. Thanks

Olathe Ford is very sorry for the issues that Ms. [redacted] has experienced at the RV Center. The General Manager of Olathe Ford RV, Daryn Anderson has been in contact with the customer. They are currently in negotiations to get the customer out of the current RV and getting them into another with the...

manufacturer involved. At this time I believe the customer is satisfied with the outcome of the issues previously stated. Daryn has assured the customer that he will get this worked out for her.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: its a lie.  I was not given a good gesture that it would be fixed initially even though Olathe Ford was the only shop to ever remove the tire.  In fact I had to file this and email the entire company just to get a response that they would fix the issue and was still called a liar by Mr. [redacted] which I still have documented in emails.Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: this company is lying.. It's not a "feature" that comes with my new vehicle.. My transmission is going out and the my refuse to fix the problem. I have documentation that I provided to the company from another dealership that states it's not accelerating properly and has lost power. I have proof the speakers were never changed (they're literally blown and rattle if I turn it up past "15") and the back speakers don't even work anymore since they supposedly replaced the front ones. They charged Ford for new speakers and labor to install them and it never even happened. I have proof they never topped off my fluids OR called me back like [redacted] stated he would 2 weeks ago after I realized they did pretty much nothing the 30 days it sat in the shop. This company is lying about everything and my life is on the line driving this dangerous vehicle. I'm not the only one going through this.. There's numerous customers from Olathe Ford that are going through the same transmission problems on the same vehicles. If they're going to screw me over by selling me a lemon they should at LEAST fix it so I'm not killed driving this car. It's been in the shop 8+ weeks in the 5 months I've owned it. This is not ok what they're doing to me.
Regards,
[redacted]

I would like to close my complaint against Olathe Ford RV in Gardner Kansas concerning our RV.  They have since responded to our issues and fixed them.  I cannot find my complaint number but my name is [redacted].  Address: 34883 Defoe Cemetery Rd, Russellville MO 65074 phone 796-3939.  Please respond that the complaint is closed.  Thank you. [redacted]

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Address: 1845 E Santa Fe St, Olathe, Kansas, United States, 66062-1612

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