Old Country Pizzeria

We are very sorry about the issues *** [redacted] finds with the Jetsetter price match policy*** [redacted] booked her reservation on Thu, [redacted] Jul She was allowed until before 6:PM ((GMT-05:00) Eastern Time (US & Canada)) on Oct **, to decide if she wanted to cancel this reservation for any reason, without penaltyWe have no record of *** [redacted] calling or emailing us to cancel or change this reservationCurrently, we do our best to offer our members the best available rates - hotel prices do fluctuate frequently, and unfortunately we're unable to match the rate that she foundThere are several Third party vendors that work together and they all have different rules and advertising for price matchingWe would e happy to offer *** [redacted] a $Jetsetter credit for her inconvenience, but we are unable to price matchat this timeHave a beautiful day!

Hello ***, We are sorry for the discrepancy in the WiFi policyDue to this discrepancy, the hotel has agreed to waive the Resort Fee of $for youTherefore, upon cheyou will not have to pay the hotel the additional $per night Let us know if you have any further questionsBest, Devan Jetsetter Member Services

Jetsetter does its best to offer our members the best available rates However, hotels change their prices frequently, and that means that, unfortunately, we cannot guarantee the absolute lowest rateI’ve replied to you via email to discuss the specifics that apply to your Jetsetter reservation, so please feel free to respond to that message with any questions Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello [redacted], We are sorry for the discrepancy in the WiFi policy. Due to this discrepancy, the hotel has agreed to waive the Resort Fee of $14.95 for you. Therefore, upon check-in you will not have to pay the hotel the additional $14.95 per night.  Let us know if you have any...

further questions. Best, Devan Jetsetter Member Services

Dear [redacted], We are sorry to hear about the discrepancy with your bedding arrangement at NYLO New York City. We believe this complaint to be rectified as a refund was processed on Feb [redacted], 2016. In terms of our policies, when you reserve a specific room type on Jetsetter, you're correct that it...

should be honored.  If you travel on a Jetsetter reservation in the future, we'd be happy to reach out ahead of time to ensure that they have the correct bedding type reserved for you.Again, we are very sorry for the confusion with your Jetsetter reservation at NYLO New York City.All the best,Jetsetter Member Services    Jetsetter Member Servicesere...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have attached a copy of the email sent to Jetsetter on October [redacted] with the price match request via Zendesk. Jetsetter support did not offer the option to cancel this room as a resolution when I asked for a price match.  Screenshot from the conversation with customer service attached. I responded to Jetsetter within the time allowed. I'd further ask the Revdex.com and Jetsetter to obscure my last name. Again, I responded to Jetsetter within the time period as suggested by the rep and gaain, I ask for the same resolution. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here..Dear [redacted],Thank you for your quick response. You are correct, we refunded you $50 for your experience at the NYLO New York City. This refund was to compensate you for receiving two beds in your Standard Room instead of One Queen Bed as advertised.  We are very sorry for the bedding error, if you make any future bookings with us, we are more than happy to assist you in calling the property 48 hours before your check-in to confirm the exact bedding arrangement of your assigned room.  We are sincerely sorry that you were not offered the exact bedding arrangement booked on Jetsetter, this is not a typical situation and we are sorry that you have encountered this problem more than once.  All the best,  Jetsetter Member Services.

Jetsetter does
its best to offer our members the best available rates.  However, hotels
change their prices frequently, and that means that, unfortunately, we
cannot guarantee the absolute lowest rate. I’ve replied to you via email
to discuss the specifics that apply to your Jetsetter reservation, so please
feel free to respond to that message with any questions.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I am wondering how this will be documented so that other consumers can see that their experience is not unique if this happens to them.  Thanks!
Sincerely,
[redacted]

We are very sorry about the issues [redacted] [redacted] finds with the Jetsetter price match policy. [redacted] [redacted] booked her reservation on Thu, ** Jul 2015. She was allowed until  before 6:00 PM ((GMT-05:00) Eastern Time (US & Canada)) on Oct **, 2015 to decide if she wanted to...

cancel this reservation for any reason, without penalty. We have no record of [redacted] [redacted] calling or emailing us to cancel or change this reservation. Currently, we do our best to offer our members the best available rates - hotel prices do fluctuate frequently, and unfortunately we're unable to match the rate that she found. There are several Third party vendors that work together and they all have different rules and advertising for price matching. We would e happy to offer [redacted] [redacted] a $50 Jetsetter credit for her inconvenience, but we are unable to price matchat this time. Have a beautiful day!

Some Jetsetter reservations do have a "no cancellations or modifications” policy and all policies are stated on the checkout page before you make the purchase.  I've replied to you via email to discuss the specifics and policies that apply to your Jetsetter reservation, so...

please look out for that, and feel free to contact us directly to discuss further.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I want one thing clarified.  I received a partial refund of $50, not a complete refund as this response implies.  I would like this to be noted.  I just want the truth to be available to other consumers.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]