Old Dominion Freight Line, Inc.

In response to this claim, the shipment is rated correctly as the product shipped (wine) was class 100. Also, without looking at the invoice he claims he got for $700 it is hard for me to offer a refund as per his request. Freight coming southbound out of the Northeast is much more expensive then freight going into that area as we are imbalanced and run more freight out then we do in which is why we have a higher cost per hundred weight. If we had pricing with the shipper we could have provided that to the claimant but we didn’t so therefore he was given our courtesy discount of 68% off of our current rate base. If he can provide me with the $700 invoice I will be happy to continue looking into this claim. I apologize that no one has gotten back to him as it appears folks that were involved, thought the other person was handling this, as it should have been done by the local service center.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and this will be evaluated by the upper management.

It is our understanding that this issue has been satisfactorily resolved.  Please let me know if you need more information.  Chip C[redacted], ODFL  ([redacted])

I am rejecting this response because: while I understand that they did not physically go into the truck and destroy our possessions by hand, I am arguing that the recklessness of their driving destroyed many of our possessions. I'm arguing that the amount of damage that was caused was excessive to the point of negligence on the carrier's part.

without getting the pro number for all of the shipments he mentions, it is hard to research. However, there is a big difference in our rates in and out of the NE as we have a lot more freight going in then coming out so it will cost more. Also, on the invoice that they paid the $2700 there was no...

description provided therefore, per our rules 100 tariff, it was rated at class 100. It also had a reweigh on it as the weight provided on the bill of lading was less then what it actually weighed. I am not sure of what the customer is wanting so is he looking at a reduction of the $2700 or what? If I had other pros to look at where he was the payer, it would help his cause as I may be able to help him out.

I am rejecting this response because:OH, wow. Is that really the explanation? This is not a lesson on OLD dominion's pricing for someone that was expecting to be a customer. This is about CUSTOMER SERVICE. I am an importer and distributor of wine, and was referred by the folks at [redacted], to Old Dominion as the Gold Standard in customer service, as they claim in their website so proudly. Yet, I get an explanation about pricing and courtesy discounts, that are simply NOT true. Here is a summary:I am a new customer that tries to set up an account with OD. OD rep, does not call back, and after several attempts, no follow up is given. I need to make shipment, so ask [redacted]. to issue Northbound shipment, just as THEY did for the Southbound that cost $794. So, how can they provide a courtesy pricing to us, if it was their existing customer, [redacted] that issued the shipment in the first place? Why or what was cancelled, escapes me, or even who. I did not cancel anything. The only option I had, is when finally the shipment arrived, I was forced to pay the price I was given. For which I did not get an invoice to prove what I had paid. I then paid another $200 to ship the product further down to College park. What about the days of interchange with Vinny in Sept? And the promise to follow up after the deposition I had to go through? What about the follow up I made with Jennifer Todd providing her with another detailed summary, and the follow up that never happened from her after that? Is that the Gold Standard in customer service? If I am not a customer, not by choice, but forced by OD, how am I supposed to know how pricing is calculated in Shipping? Is it not reasonable to believe, that by doing everything the same way, by ordering the same shipment by the same customer to the exact same address, would produce a price that at least would be similar to the first one?If this is not reasonable, and OD plans to stand by their position, I just hope that this claim will be available to others to read, so they do not fall into the same trap, that we did.

Initial Business Response /* (1000, 8, 2016/02/29) */
Please let Mr. [redacted] know that we will revise his claim to $198.56 and pay the same.
Thanks,
Geoff
Initial Consumer Rebuttal /* (2000, 10, 2016/03/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The...

business resolved this to my complete satisfaction, and was very speedy about doing so. Thanks Old Dominion.