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Old Fashioned Milk Paint Co

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Reviews Old Fashioned Milk Paint Co

Old Fashioned Milk Paint Co Reviews (1)

I purchased over $300 of their milk paint products to use on our 1785 home in NH. We applied it over a period of 3 months and waited for the results. The paint did not adhere properly and even after reapplying the process and paint, it did not adhere or work on the walls and trim.These walls are porous and we used all the recommended products and processes.I was very disappointed with the results.We now have to buy paint and do the entire project all over again.I contacted the merchant this week and asked for a refund of some of the product. A total of $214.70.I included their 100% MONEY BACK GUARANTEE paperwork. No dates, times or parameters were listed on this paperwork.They company is now saying there is a 90 money back guarantee and will not refund my money.Product_Or_Service: Milk paintOrder_Number: n/aAccount_Number: XXXXX, XXXXX, XXXXXDesired SettlementI would like a $214.70 refund for the 3 receipts I sent the company.Business Response The customer contacted us to say that they had problems with our product. They requested a refund. Our money back guarantee says. Customers must call first toll free XXX-XXX-XXXX if having problems using our product for trouble shooting, documentation etc. as in most cases we can help solve the problem. Refund request must be made in 90 days of purchase date. This customer purchased our product in June of 2007. There has been no contact from the customer until August 2014. She does have some product left, but did not want to return what she has left. We have offered to replace the product for her. I would be happy to discuss this over the phone if you would like more detail.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have already addressed this with the merchant. The product did not work, we threw out the old remaining portions and I am not going to go through the process of preparing the paint and paint again to have it not work. It is a very time consuming process. It was a lot of work the first time and I do not plan to use that process again. I have already used a regular paint in other rooms and had years of success and quality. Their 90 day guarantee is not written anywhere on any of the documents (I sent them in the original complaint) and time was also not listed anywhere on the documentation provided.It is $200 and I have already had to use my time and money to purchase new paint and reprep and rescrap and redo the entire two floors in question.I do not want more product, I want them to back up their guarantee and refund the $200.Thank you[redacted]Final Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]Even though it has been 7 years since the customer used our product, and this is the first we have heard from this customer. We do give a 90 day money back guarantee. We do ask that the customer call us so that we can document and try to help them with the problem. We are going to refund the customer the amount that they requested.

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Description: Paint-Retail

Address: Po Box 222, Groton, Massachusetts, United States, 01450-0222


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