Old Glory Flagpole Reviews (%countItem)
Old Glory Flagpole Rating
Address: 3214 N University Ave Ste 205, Provo, Utah, United States, 84604-4405
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weareservicefirst.com
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The website is poorly set up, it requires you to put in your personal information such as name, address, and email to even be able to see the prices of their kits. Then it goes straight to asking for a cc number. No options on how to contact them at all on the site, it's likely a scan.
Greetings, J E.
I think you may be confusing our website with someone else's perhaps a competitor. Our prices are listed on our landing pages, and again at the top of any order form, before any personal information is entered. you can verify that by visiting oldgloryflagpole.com and oldgloryflagpole.com/order-form.
The information you shared in this comment is incorrect.
Best regards,
Old Glory Flag Pole Customer Service
I had a great experience with this company.
I had some questions, called their number and spoke to Robert, who took care of all my issues.
Thank you so much for sharing about your experience!
lol. and how long u worked there
They were extremely helpful and the 30' flag pole we bought has been amazing and we are so proud to fly the flag.
Thanks for sharing your experience with us!
Company is selling Chinese made flag poles that are complete garbage and represents them as American Made and by a veteran owned company. The tubing is only .044 thick and they claim it is 11 gauge which is .125. Also beware return shipping is $59 UPS which they will not cover. Complete scam and false advertising.
Randy- Sorry you are unhappy with your flag pole. We sell both imported and Made in the USA flag poles. We want to offer our customers both options and let them choose. Our poles are 11 Gauge Aluminum. This is a newer design and maybe you are looking at one of our older models. Either way we are happy to get you our newest full 11 gauge design free of charge. Yes shipping is very expensive on flag poles. We cover 90% of the shipping cost for all of our customers. Most customs don't realize the true cost of this. Please let us help you get a pole you would be happy with. You can see the thousands of customers that love our custom design and manufactured Service First Flag Poles.
We are a Veteran owned business and will also honor our word to our customers. We have reached out to you in hopes we can satisfy your issue.
This company advertises on Facebook as a Veteran Owned company for American made flagpole kits. I ordered directly from their link and was sent a completely different manufactures flag pole with an American flag made in China.
When I contacted to company to address the concern about my question on quality of the product I received that was advertised on their website, I received excuses on why and replies as to how I can got to their other link and buy American. They even used the line Economics 101 about buying American made versus import. (I bought from them, thinking it was American made).
They have blocked all of my attempts on Facebook to let their perspective clients know this company doesn't sell just what they advertise. They sell wholesale items made by other manufacturers and then try and get you to their other website link to buy American. This company tried to accuse me of being cheap. Not the case, the kit they sold me was $159. I could have bought the exact same kit directly from who actually made it for $75 cheaper. I would have if I had known I wasn't getting what was advertised on Old Glory Flagpole's site. I have all screen shots and emails with my conversations and runaround from this company. They playing the patriotic heart strings of American people wanting American made products, expecting them from an American Veteran Owned business and what their advertisements advertise. No where does their website mention they sell anything other than the brand advertised.
They also advertise "limited time" "sales" for 2 hours, only 30 mins remain. Its the same pitch even days or weeks later.
Greetings, These complaints are not valid. It seems that the chief complaint here is that this customer received a pole that was manufactured overseas and not one of our made in the USA flagpole kits. The advertisement he is referencing does not advertise that the poles are made in the USA. As this complainant has mentioned in his emails, he has associated us being a veteran owned business with an incorrect notion that this means we can only sell made in the USA products, which is simply incorrect. We do sell made in the USA flagpoles, sold through a different link and on a different sub-page of our website. This is done intentionally to protect us from people claiming we are falsely advertising products as made in the USA. This customer did not buy a made in the USA pole, and didn't pay for a made in the USA item. We emailed back and forth with this customer to provide options on how to resolve their complaint and how to get them a made in the USA flag pole kit, but they are simply not interested in a resolution, and just want to falsely claim that we are falsely advertising products as made in the USA, when we do not make that claim for products that are not manufactured in the USA.