Old Glory Harley Davidson

Excellent Dealer excellent management amazing help and a lot of fun. Then make sure customer satisfied no aggravation I give them five star. They are dealer from now on purchasing and service. I recommend everyone to purchase from old glory Harley Davidson in Laurel Maryland

In response to this customers concerns we have as of 5/30/2014:
Old Glory Harley-Davidson offered to purchase motorcycle back, customer refused, wanted to keep motorcycle
Old Glory Harley-Davidson refunded $for an invoice he felt he should not have paid for,
for reason of customer satifaction
Old Glory Harley-Davidson issued a complimentry 2-year extended service plan free of charge
Old Glory Harley-Davidson offered to have a Master Techperform a complete examination of said motorcycle to give customer piece of mind and assurance motorcycle is up to factory specicationsas of this time customer has not turned down nor accepted this offer
As always it is Old Glory Harley-Davidsons intensions to give the best customer service availableWe believe that our conversations with this customer has resulted in a good understanding and a fair resolution to his issue

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** we have spoken to *** and *** and we did accept the offer for the extended year policy and to take my bike in to be checked over at the end of riding season, and the refund of we felt that the offer is very fair

Review: The check engine light has been coming on my Harley that was purchased from there..I have been telling them for sometime now about this problem ...it has been in the shop 5 times for this problem,We thought that it was fixed but started riding the motorcycle and the check engine light come back on again.

I dropped my bike off on the 25th of April and I called on 5/1/2014 and still they have not even looked at my bike,it is in the shop more than I am riding it,now it is riding season and I have no bike.

which also they have been charging me 108.60 and 50.00 ded. we have been dealing with this since July 2013Desired Settlement: give me another motorcycle with the same payments that has no problems like the one I have now.

Business

Response:

In response to this customers concerns we have as of 5/30/2014:

1. Old Glory Harley-Davidson offered to purchase motorcycle back, customer refused, wanted to keep motorcycle.

2. Old Glory Harley-Davidson refunded $108.60 for an invoice he felt he should not have paid for, for reason of customer satifaction.

3. Old Glory Harley-Davidson issued a complimentry 2-year extended service plan free of charge.

4. Old Glory Harley-Davidson offered to have a Master Tech. perform a complete examination of said motorcycle to give customer piece of mind and assurance motorcycle is up to factory specications. as of this time customer has not turned down nor accepted this offer.

As always it is Old Glory Harley-Davidsons intensions to give the best customer service available. We believe that our conversations with this customer has resulted in a good understanding and a fair resolution to his issue.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

we have spoken to [redacted] and [redacted] and we did accept the offer for the extended 2 year policy and to take my bike in to be checked over at the end of riding season, and the refund of 108.00 we felt that the offer is very fair.