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Old Greenwich Oil Change

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Old Greenwich Oil Change Reviews (2)

They scratch my car but denied it (serious damage). The car is leaking oil.

Review: while my car was being washed sitting on a conveyor belt it was tossed off and the side quarter panel in the front was knocked off and damaged beyond repair . The management has refused any responsibility for this accident.Desired Settlement: I would like the old Greenwich car wash to replace the damaged part that was caused by the mechanical failure of their equipment.

Business

Response:

We met with this customer after he called you and showed him video of his car in the car wash and watched other cars also. He agreed at that time that he had no further complaint and would not bother us anymore. He was planning to fix his car at his own expense since his actions caused the problem.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: after looking at the video all it showed was what looks like my car at the car wash.

It does not show what happened to my car. I never agreed that I was In any way responsible which I am still convinced of.

The repair bill was $275.00 including loss of use of car for 1 day.

Sincerely,

Business

Response:

I am writing in response to your complaint xxxxxx from xxxx xxxx. This will be my last correspondence on this matter. It appears that Mr. xxxx immediately notified you after an incident that happened in our car wash. He has since returnend to our site and discussed the incident with my car wash manager. He was shown video of his car in the wash which showed that his front wheels were turned causing his vehicle to jump out of the track it was in to guide it through the wash. In order for his tire to jump the 6" rail that guided it the steering wheel had to be held in that turned position. Mr. xxx also went to the exit of the car wash and watched several cars as they went through the tunnel and exited. At that time he told my manager that he doesn't remember turning the wheel but he must have. People will sometimes do this out of habit and without thinking about it. He stated that he would not contact us any further about this incident and would have his car fixed himself. At this point we considered this incident resolved since we showed that we were not at fault.

We wash thousands of cars every week and this has not happened again since then. If our equipment malfunctions or causes damage we accept responsibility when we are at fault. This was not the case with Mr. xxxx. It should be pointed out the Mr. XXXX car hit an electronic sign inside the car wash during this incident that has since cost us approximately $150. to repair. I have not pursued this to this point. Let me be perfectly clear on this matter. We feel that we are not responsible for any damage to his car and will not pay for anything. There is nothing that he or you can say to change my position on this matter. I thought we had straightened this out with Mr. xxxxx already but if he feels a need to pursue this any further I suggest he take legal action. I have what I need to defend our position.

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Description: Oils - Lubricating, Auto Services - Oil & Lube

Address: 1429 E Putnam Ave, Old Greenwich, Connecticut, United States, 06870

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