Old Mill Grocery

Review: I visited the market to get gas. I got gas, went in the store to pay for the gas. I handed the clerk my card, I advised him I got $25.00. He stated when you pay with a credit card its .06 cents more per dollar. I said that sounds like a rip-off. He stated Its only a rip-off if you can't read. I advised him he didn't have to be a "smart alleck" about it. He replied the price is posted on every pump out there. I advised him just run the card I don't need to hear you mouth or poor customer service. I went back out to the pumps and I did not see any signs or posters stating the price inflation for using credit cards. My complaint is not only about the billing but the poor customer service from who I now know was the owner, [redacted].Desired Settlement: I would like my .06 cents per gallon back on what I believe was posted as $3.47 My total at the pump was $25.00. He up-charged me .06 cents. So I would like my money back for the up-charge.

Business

Response:

I am sorry that this individual is taking up your time. He was rude and loud about the credit card processing fee being a "rip off". We do nothing different than most other stores of our kind. It is clearly posted on the large marque sign next to the fuel prices and on each pump. On both sides of each pump. His behavior was confrontational, he was loud and disturbing. The response at the time was clear that the cash price is posted and he only had to read that posting.

Once again I apologize for this taking up your time.

Sincerely

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am responding to the blatantly disrespectful comments and attitude that this business owner continues to portray. At no time was I loud. I did disagree with him and his store prices, I did say his pricing was a "rip off". because in fact I feel it is. After our disagreement I went outside and looked at the area where the clerk/or owner stated the signs were located. they were not there. I got in my vehicle and left. The conversation went like thisThe clerk gave the price amount I disagreed with the amount, he stated its extra to pay for credit card. I stated that is a "rip-off". He replied its only a "rip-off" if you cant read. I stated I don't need to hear your smart aleck remarks, just run the card. He said excuse me. I repeated myself. He ran the card, I went to leave, I turned back around and asked who the manager was. He stated he was, I said don't worry about it I wont be back again. At no time was I loud, I didn't utter one curse word......I feel the owner decided not to tell the truth in his response because somebody actually disagreed with him and hurt his ego.

Business

Response:

It is clearly posted on the marque and on each side of each pump.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

On that day it wasn't clearly posted on the pumps.