Old Mission -Heritage Funeral Home and Cremation Services

Thank you for your note. I am very familiar with this particular order. Ms*** was not very nice to the staff here at US Markerboard, all the while they kept their composure and professionalism. I know, I sit right off the call center floor. In a nutshell, the product was
delivered while no one was at home. It was quite a few days after the product was received that Ms *** notified us of the damage to her product. At US Markerboard, we follow industry standard, and the delivery carriers are becoming much less considerate of the time delays from delivery to the date of notification of damage. We, however, do offer added protection in the form of delivery insurance which we offer to customers at the time of order, which provide for added protection specifically designed for cases like this. While I do appreciate Ms***'s issue, there is only two resolution options available. First, she can file a claim directly with the carrier. Second, we can work with Ms*** and provide her a discount off a replacement product. While I do realize these are not favorable options for her, it is all I am able to offer her.Thank you again for your note. Kind regards*** ***President

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Good for you for standing behind your employees, but shame on you for not standing behind your product and supporting your customers I apologize if I wasn't "nice" to your staff after receiving NO offers of help with this matter other than saying there was nothing they could do It was only after I raised my concern another level that I was even offered a discount on a replacement product, an additional slap in the face in my opinion to ask me to spend more money on something I've already paid for once Also, the product wasn't delivered while nobody was "home" People don't live at my office building It was left there with nobody from my team taking possession of it Furthermore, you are still missing the point The shipping company didn't damage your product You SENT a damaged product I personally wrote you as the president of your company and got no response It is appalling to me that this is how you run your business
Regards,
*** ***

Thank you for your note. Yes, I do stand behind my staff. And as it stands the board was delivered and signed for in clear condition. I do not accept your comment regarding the corner of the board being missing because I have personally manufactured those boards at it is impossible to complete that product successfully if the corner is not there. I stand by my offer to provide you a new board at a reduced price. Kind regards***

Dear Sir.I recognize and appreciate your position, however the product was delivered on 3/21. The damage was not reported until 4/18. Unfortunately, even if you had purchased our delivery insurance, which would have covered you for instances like this, it would have been outside of the
Day time frame. If you decide to purchase a replacement item, please contact me directly at [email protected] and I'll see what I can do to offer a larger discount.Kind regards***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Well that's not shocking, but seeing as you did not personally make this board, your comments are irrelevant as to the possibility of its defectiveness.  I am clearly not the first customer who has had an issue with it either.  How can you not stand by my comments of a defective board when I have a picture of the defective board as it was received?  Please tell me how that is rational.  Further proof of not standing behind your product. The "corner" is bendable and all fabric.   I again reject your offer to spend more money to get a product I've already paid for once.  I could maybe understand if I was trying to send back thousands of dollars worth of product, but we're talking about $100 here.  Is your company [redacted] in that poor of shape that you aren't willing to make that right??  Again, I want to send this product back and receive a full refund.   
I would like to add to my last response to the business involved in my complaint.  He said the package was signed for.  I would like to know who signed for it.Regards,[redacted]