Old Republic Home Protection Company, Inc.

Initial Business Response /* (1000, 5, 2014/03/13) */
Ms*** ***
Revdex.com
RE: Plan # XXXXXXXX
Dear Ms***,
Regarding the service request for the leaking toilet and faucet; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies
for the circumstances outlined in Ms***'s letter
ORHP, like other home warranty companies, uses independent network Service Providers to service our Plan HoldersAlthough efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement
Based on the information you provided, I have taken personal responsibility to address the issues outlined with the Service Providers and individuals involved, ensuring they understand the result of their actions and comments
According to the file, we dispatched Class A Plumbing to provide us a second opinion diagnosis, and I confirmed they completed the repairs to the toilet and faucet on March 10th,
If Ms*** has any questions, please inform her to contact us at XXX-XXX-XXXX for assistance
ORHP appreciates you taking the time to provide your opinion and perspective of your service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers
Best regard,
*** ***
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (3000, 7, 2014/03/18) */
Old Republic sent another plumber out the next day and he changed the plastic seal at the bottom of the toilet and I have not noticed any more leakingThey changed a part on the leaking faucet which has lessened the leak, however, it is still leakingPerhaps the part they replaced was not the correct sizeI need someone to come back out and fix the problem 100%California is in a drought and I have to pay for the water
Sincerely,
*** L***
Final Business Response /* (4000, 9, 2014/03/19) */
Ms***,
Please inform Ms*** Class A Drain and Plumbing has been dispatched to diagnose the faucet Ms*** says is still dripping water
If she has any questions, she can contact Class A directly at XXX-XXX-XXXX, or contact us at XXX-XXX-XXXX for assistance
Sincerely,
*** ***
Claims Manager
Old Republic Home Protection
Final Consumer Response /* (2000, 11, 2014/03/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The problem with the leaking faucet appears to be resolved at this time

Initial Business Response /* (1000, 5, 2014/02/27) */
Ms*** ***
Revdex.com
Plan # XXXXXXXX
Dear Ms***,
Regarding the service request for the furnace; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances
outlined in Ms***'s letter
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner, and when this does not occur, steps are taken to review what went wrong and implement improvement
Based on the information you provided, I have taken personal responsibility to address the issues outlined with the individuals involved, ensuring they understand the result of their actions and comments
As discussed with Ms*** by my associate, Mr*** ORHP has agreed, strictly as a matter of goodwill, to reimburse Ms*** $195, less the $Trade Call Fee, for the repair of the furnace by her independent contractorThe check has been processed and will be mailed to Ms*** within the next ten business days
ORHP appreciates Ms*** taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers
Please inform Ms*** if she has any questions, or the need to place a service request, to please contact us at XXX-XXX-XXXX for assistance
Best regard,
*** ***
Claims Manager
Old Republic Home Protection
Final Consumer Response /* (2000, 7, 2014/02/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/02/24) */
February 24,
***
Revdex.com
Plan # ***
Dear ***,
Regarding the service requests for the heat pump; I reviewed the file and my associate, Mr*** spoke with Mr*** on Friday, February 21st, and offered
to dispatch a different independent network Service Provider to diagnose the heat pump, and we would waive the $Trade Call FeeHowever, Mr*** declined the offer and informed Mr*** he was replacing his heat pump on Monday, February 24th
If Mr*** changes his mind, please inform him to contact Mr*** at *** ext *** for assistance
Sincerely,
***
Claims Manager
Old Republic Home Protection
Final Consumer Response /* (3000, 7, 2014/02/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At the point I contacted them I had been without a working heat pump for over months.I spoke to ORHP to see if they were a good company and would at minimum refund my contact becuase the issue had never been fixedThey took for ever to get a tech to my house and the tech was not qualified to work on my systemHonesty I don't think they do enough research on there contactor's and it cost the consumer like my self more money instead of saving me moneyAt a point I had to ask my self was it worth sinking anymore time and money in this unit and without having proper heat for months I could not wait another week for them to send a tech out just to tell me it needs the same part replaced that the last tech did improperly and have my electric bill be 2/higher every month ORHP last ditch effort to offer a repair is not acceptableLet's say that they did send a new tech out and he replaced the part again my hvac repair person was quoting for the repair and even if there techs do work at a discount andI am sure that what they pay the tech would be just about the cost of my contract.So I don't really get why its so hard to get refunded for my contactThey hire the contractors who do the shotty work and should be held liable for it.They have insurance to cover such incidents as a home owner I do notIf proper resolution is not met I will foward my complaint to the Maryland attorney general so at minimum I can try my best to protect homeowners in Maryland from ORHP
Final Business Response /* (4000, 9, 2014/02/27) */
***
Revdex.com
Re: Plan # ***
Dear ***,
Regarding Mr***'s request for a Plan refund after the Plan term expiration as a result of his dissatisfaction with the service received from our independent network Service Providers during the active Plan term; please inform Mr*** we are unable to honor his request
ORHP, like other home warranty companies, uses independent network Service Providers to service our Plan HoldersAlthough efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder
On behalf of ORHP and its employees, please extend our sincere apologies to Mr*** if he was not satisfied with the service he received
ORHP appreciates Mr*** taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers
Sincerely,
***
Claims Manager
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2014/07/30) */
Ms*** ***
Revdex.com
Re: Plan XXXXXXXX
Dear Ms***,
Please inform Mr*** that ORHP has agreed to dispatch a different Independent Network Service Provider, Protech Appliance Repair, to diagnose the cooktop and
recommend repairsThe will not be an additional Trade Call Fee collected
If Mr*** has any questions, please advise him to contact us at XXX-XXX-XXXX for assistance
Sincerely,
*** ***
Claims Manager
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2014/11/03) */
Ms*** ***
Revdex.com
Re: Plan XXXXXXXX
Dear Ms***,
Regarding the service request for the electrical wiring; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the
circumstances outlined in Ms***'s letter
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement
I have reviewed the file that indicates my associate, Mr*** Call Center Supervisor, has spoken with Ms*** to assist her with the resolution of her service request
If Ms*** has any additional questions, please inform her to contact MrReynolds at
XXX-XXX-XXXX ext*** for assistance
ORHP appreciates Ms*** taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers
Best regards,
*** ***
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (3000, 7, 2014/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue is not resolvedSo far they Old Republic is stating that they need further information from the electrician and will not move forward without itThey have alienated the electrician so that he does not want to work with them and wasted his time answering their questions and then asking more questionsIf they had stated what was needed up front, we would not be going through this issue with them waiting to be refunded for work that should be covered
Final Consumer Response /* (3000, 16, 2014/11/18) */
Old Republic check has not been received as of todayI would like to reopen the complaint as they have not followed through as they said they would
Final Business Response /* (4000, 18, 2014/11/19) */
Ms***,
I have reviewed the file that indicates the check was mailed on November 12, and mailed to the following mailing address we have on file for Ms***:
P.OBox ***
*** CA XXXXX
Please inform Ms*** if this is an incorrect address for mailing, or if she has not received the check, to please contact our office at XXX-XXX-XXXX for assistance
Sincerely,
*** ***
Claims Manager
Old Republic Home Protection

Initial Business Response /* (1000, 6, 2014/05/29) */
Ms*** ***
Revdex.com
Plan # XXXXXXXX
Dear Ms***,
Regarding the service request placed by Mr*** for his air conditioner; I have reviewed the file and the service request was dispatched to Airtech AC (phone number
XXX-XXX-XXXX) on *** 27th,
Please inform Mr*** that as a result of the delay providing service, we have agreed, strictly as a matter of goodwill, to waive the $Trade Call Fee
If Mr*** has any questions, please inform him to contact me at his convenience
Sincerely,
*** ***
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (2000, 8, 2014/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from the business as they are meeting my request for resolving the complaint

Initial Business Response /* (1000, 5, 2014/07/24) */
Ms*** ***
Revdex.com
Re: Plan XXXXXXXX
Dear Ms ***,
Regarding the Trade Call Fee for the service request for the clothes washer; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere
apologies for the circumstances outlined in Mr***'s letter
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement
Based on the information Mr*** provided, I have taken personal responsibility to address the issues outlined with the individuals involved, ensuring they understand the result of their actions and comments
Although the Trade Call Fee is due for each service request, ORHP has agreed as a gesture of goodwill, to waive the Trade Call Fee for the clothes washer
ORHP values Mr*** as a four year customer, and we look forward to the opportunity to provide him the level of service he wants and deserves
Please inform Mr*** if he has any questions, to please contact us at XXX-XXX-XXXX for assistance
Best regards,
*** ***
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (2000, 7, 2014/07/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I believe that the resolution is expectableHowever, I still need ORHP to have the past due corrected on my creditThis past due payment caused my credit to go down points as a result of this matter
Thank you,
*** ***
Final Business Response /* (4000, 12, 2014/07/28) */
Ms***,
Please inform Mr*** that someone from our Accounting Department will contact him to discuss his requestAccording to our records, we did not send any notification to his Credit Agencies
Sincerley,
*** ***
Old Republic Home Protection
Final Consumer Response /* (2000, 14, 2014/08/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the proposed resolution because it justly takes care of the error the was originally stated

Run away as fast as you can from this Company!!!!!!! If you are thinking about getting a home warranty company do not I repeat do not get Old Republic Home WarrantyTheir customer service reps are terribleThey are not educated on the policies they give you incorrect information making you think one thing then when you expect what they tell you it does not happen and then someone else tells you something totally differentI had water coming up through my floor had to shut the water off to my houseI called to start a work order they tell me it is sent up as priority per their contractWhen I try to call the technician they tell me this isn't priority we can be out there days laterI call back finally get someone out there they tell me the plumber has to reroute the pipe and the holes that he cuts will be covered under their "rough patch repair" or we can take a cash out for itI opt for the cash out option to just send the pictures of the holes to (***) then when I send the pictures of the holes in they tell me that it is not coveredThen while their technician is out there making the repairs he cuts an electrical wireI called Old Republic and they tell me we sent it to dispatch that someone will be contacting me shortly to set up a time to fix the issueThe next afternoon no call, so I call them back they tell me they don't do that, that I have to go through the technicianWhich I get, but tell me that initially don't wait until almost hours later after you tell me you will coordinate for itThis is a terrible warranty company I am going to drop them as soon as I possibly canThey make your already stressful situation so much more stressful then when you want to address it with someone they say there is no supervisor available you have to wait for them to find the time to call you backEnd state for my situation
Rerouted plumbing with burn marks on the inner drywall and studs because the plumber they sent out used a torch and didn't set any protection for my home upholes in my wall, the top of my cabinet was ripped off and placed on top of my other cabinet they didn't even have the courtesy to tell me that they did it I found it after he leftA cut electrical wire for my kitchenAnd out of pocket cost so far $I have to repair my walls myself out of my own pocketI am making sure I can cancel first without penalty but rest assured I am canceling as soon as I possibly can and will try my hardest to deter anyone from using this companyI will be contacting my realtor also to inform them of the issue and recommend they not push this company anymoreIf you are buying a new home do not let the relator push this company on you do your research they are the worst Home Warranty Company I have read about I wish we would had done our researchWe did not do our research and we are kicking ourselves for itTheir customer service reps are uneducated on their plans, they tell you the incorrect thing then when it comes time for them to act or help they say oh you were given the wrong informationThey claim to make a very stressful moment much less stressful but they have made my situation so much worseI have come out of pocket so much money that I shouldn't have all because the information their Costumer Service Rep gave me

Initial Business Response /* (1000, 5, 2015/03/24) */
Ms*** ***
Revdex.com
Re: Plan # XXXXXXXX
Dear Ms***,
Regarding the service request for the plumbing stoppage; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the
circumstances outlined in Ms***'s letter
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan HoldersAlthough efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement
Based on the information Ms*** provided, I have taken personal responsibility to address the issues outlined with the Service Provider and individuals involved, ensuring they understand the result of their actions and comments
I have reviewed the file that indicates on March 23, 2015, my associate, Ms*** spoke with Ms***, and advised her that ORHP had approved the estimate ($432.80) from her Out-Of-Network Contractor, to clear the mainline stoppage
If Ms*** has any questions, please advise her to contact us for assistance
ORHP appreciates Ms*** taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers
Best regards,
*** ***
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (3000, 7, 2015/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no offer to resolve our issuesThe that was authorized was for another snaking of the mainline to open our drains up so that we could have water accessThe company has not been able to provide someone to hydrojet our line to clear out debrisThey only want to offer for the line to be jetted because that is how much their technicians charge however they do not have any in our service area and the one they assigned to us at first is not a reputable technician and is just a man doing plumbing outside of his home that does not offer warranties and told them times he could not do itI am still waiting for my line to be hydrojetted in which my original complaint was statingWe are now not able to use half of our house's water because those lines are the biggest reason we are flooding
Final Business Response /* (4000, 9, 2015/03/27) */
Dear Ms***,
Regarding the service request for the mainline stoppage; I spoke with ***, the manager at *** Neyer Plumbing, and he advised me that the stoppage was cleared by their company when they were at the property on March 22, However, it was determined that there is a "belly" in the mainline drain located outside the foundation of the home, which *** cause periodic stoppage of the mainlineAccording to ***, they have had a lot of soil movement issues in the area, and the "belly" in the drain line is most likely the result of soil movementWith regard to hydro-jetting the drain line; since there is a "belly" in the main drain line, hydro-jetting would not permanently resolve the stoppage issue
Please refer to page of the Plan that states:
"This Plan does not cover services required as a result of:
Lightning; mud; earthquake; fire; flood; freezing; soil movement; storms;
or acts of nature."
If Ms*** has any questions regarding the diagnosis, please advise her to contact *** at
XXX-XXX-XXXX
Please extend our apologies to Ms*** that the Plan does not provide coverage in this situationWhile the intent of Old Republic Home Protection is to provide as much coverage as possible, the Plan is not all inclusive and there are limitations which are standard in the home warranty industry
If Ms*** has any additional information she believes should be considered, please advise her to forward it to me for review
Sincerely,
*** ***
Claims Manager
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2015/06/19) */
Ms*** ***
Revdex.com
Re: Plan # XXXXXXXX
Dear Ms***,
Regarding the service request for the heat pump; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the
circumstances outlined in Mr***'s letter
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement
Based on the information Mr*** provided, I have taken personal responsibility to address the issues outlined with the individuals involved, ensuring they understand the result of their actions and comments
I have reviewed the file and based on the circumstances, have processed an additional $as cash settlement for the heat pump; a check for $will be mailed within the next ten business days
ORHP appreciates Mr*** taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers
Best regards,
*** ***
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (2000, 7, 2015/06/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We appreciate Mr***'s quick response to our issue and we are grateful for his willingness to rectify the situationWe hope he and ORHP understand that we wanted to work with them to solve the problem as quickly and as cost effectively as possible for all involvedI understand that there *** be situations in which a customer is trying to milk the warranty system, but ORHP needs to really evaluate the standard of contractors they choose to be sure that the problem does not lie in contractors who want to do as little work as possible in order to get paid quickly and move alongIf problems are not fixed correctly and quickly the cost for ORHP could double or triple before it is resolvedCustomer satisfaction does matter and being a company who honors their word gives customers the opportunity to brag about this company instead of feeling cheated and unsatisfiedThanks again and we appreciate ORHPs response to honor their agreement

Initial Business Response /* (1000, 5, 2014/04/30) */
Ms*** ***
Revdex.com
Re: Plan # XXXXXXXX
Dear Ms***,
Regarding the denial of coverage for the heating system thermostat; the technician from the independent network Service Provider, Viking Heating & Air, diagnosed and
found the cause of failure was the result of rodents chewing through the wiring between the thermostat and heating system
Please refer to page of the Plan titled Limitations of Liability under General Limitations 1.Cthat states:
General LimitationsThis Plan does not cover:
CDamage caused by people, pests, or pets
Please extend our sincere apology to Mr*** that the terms and conditions of the Plan do not provide coverage in this situationWhile the intent of Old Republic Home Protection is to provide as much coverage as possible, the Plan is not all inclusive, and there are limitations which are standard in the home warranty industry
If Mr*** has any questions, please inform him to contact us at XXX-XXX-XXXX for assistance
Sincerely,
*** ***
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (3000, 7, 2014/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is example if technician making hasty decision because original company woesner fixed and running fine he said the technician mark from Viking is lazy and nit professional don't ever let this company in ur home I am still covered with old republic warranty

[redacted]
Revdex.com
">RE: Plan # [redacted]
Dear [redacted],
Regarding the service request for the air conditioner; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in [redacted] letter
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan HoldersAlthough efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement
Based on the information [redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Providers and individuals involved, ensuring they understand the result of their actions and comments
According to the file, my associate, [redacted], has been assigned to review the file and provide assistance to resolve the service request[redacted] left a message for [redacted] on September 8, 2016, and will follow up to ensure the service request is resolved in a timely mannerPlease advise [redacted] to contact [redacted] at [redacted] Ext[redacted] at her earliest convenience.
ORHP values [redacted] as being our customer for over years, and we appreciate her taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers
Best regards,
[redacted]
Plan Compliance Manager
Old Republic Home Protection

[redacted]
Revdex.com
">RE: Plan # [redacted]
Dear [redacted],
Regarding the service request for the air conditioner; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in [redacted] letter
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan HoldersAlthough efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement
Based on the information Mr[redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Providers and individuals involved, ensuring they understand the result of their actions and comments
I have reviewd the file that indicates on August 9, 2016, my associate, Ms[redacted], spoke with MrMr[redacted], and agreed to dispatch another Service Provider to provide a diagnosis of the failure of the air conditioner
If Mr[redacted] has any questions, please advise him to contact Ms[redacted] at [redacted] Ext[redacted] for assistance.
ORHP appreciates Mr[redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers
Best regards,
[redacted]
Plan Compliance Manager
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2014/01/29) */
Ms. [redacted]
Revdex.com
Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the furnace; I have reviewed the file and my associate, Mr. Owen, Call Center Supervisor, is reviewing the service request, and he will be...

contacting Mr. [redacted].
If Mr. [redacted] has any questions, please inform him to contact Mr. Owen at XXX-XXX-XXXX ext 7690 for assistance.
Sincerely,
[redacted]
Claims Manager
Old Republic Home Protection
Final Consumer Response /* (2500, 14, 2014/02/05) */
We have decided to accept the offer. Thank you for your assistance as they would not make an offer before being contacted by the Revdex.com
Final Business Response /* (4000, 9, 2014/01/31) */
Ms. [redacted]
Revdex.com
Dear Ms. [redacted],
Regarding the cash settlement for the replacement of the furnace; please inform Mr. [redacted], that Old Republic Home Protection, like other home warranty companies, purchase heating equipment directly from the manufacturer at a reduced price than what a contractor will charge their customer; in addition, we have negotiated fair labor costs to install the equipment.
By purchasing equipment at a reduced cost, it allows the home warranty industry to keep the cost of the Plan affordable for the Plan Holder.
Sincerely,
[redacted]
Claims Manager
Old Republic Home Protection

[redacted]
Revdex.com
 

size=3>Re:      Plan [redacted]
 
Dear [redacted],
 
Regarding the service request for the water heater, and [redacted] belief that the previous Service Provider that serviced the water heater had installed the water flex lines incorrectly, and his displeasure having to pay for non-covered costs to install the new water heater; I have reviewed the file that indicates my associate, [redacted], Call Center Manager, reviewed the file and determined the previous Service Provider had installed a new thermocouple, and not water flex lines. 
 
With regard to the non-covered costs necessary to install his new water heater; please extend our apologies that the terms and conditions of the Plan do not provide coverage for all the costs necessary to install the new water heater. While the intent of Old Republic Home Protection is to provide as much coverage as possible, the Plan is not all inclusive and there are limitations which are standard in the home warranty industry. 
 
If [redacted] has any additional information he believes should be considered, please advise him to forward it to me at the address below.
 
Old Republic Home Protection
[redacted]
Attn: [redacted]
 
Sincerely,
 
[redacted]
Plan Compliance Manager
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2014/09/30) */
Ms. [redacted]
Revdex.com
Re: Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding Mr. [redacted]'s attempt to reinstate his Plan; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the...

circumstances outlined in Mr. [redacted]'s letter.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their requests in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information Mr. [redacted] provided, I have taken personal responsibility to address the issues outlined with the individuals involved, ensuring they understand the result of their actions and comments.
I reviewed the file and my associate, Ms. Jenkins, contacted Mr. [redacted], and he informed her that he has purchased a Plan with a different home warranty company.
ORHP appreciates Mr. [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Claims Manager
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2015/02/13) */
Ms. [redacted]
Revdex.com
Re: Plan XXXXXXXX
Dear Ms. [redacted]
On behalf of Old Republic Home Protection and its employees, please extend our sincere thanks to Mr. [redacted] for being an Old Republic Plan Holder. It was a pleasure serving...

him the past few years. Upon review of his file, we concluded that his Plan is ineligible for renewal. We apologize for any inconvenience this [redacted] cause.
Please refer to page 9 of the Plan under RENEWALS that states:
"Renewals: The Plan will be renewed at our discretion. If your Plan is eligible for
renewal, we will notify you of the Plan fee and terms of renewal approximately
60 days prior to expiration of coverage. To ensure there is no lapse of coverage,
payment must be received prior to Plan expiration. Plan fees [redacted] increase upon
renewal."
In the event Mr. [redacted] wants to maintain his home warranty coverage, he [redacted] wish to contact another Home Warranty Company to obtain coverage. We recommend visiting the National Home Service Contract Association website at homeservicecontract.org for a list of reputable companies. We do not suggest companies that sell home warranties strictly over the internet, as many are not properly licensed and/or regulated as required.
Once at the site, click on the map, click on the appropriate state, and a list of NHSCA Member companies that conduct business in that state will appear. Please do not call the NHSCA, as they do not recommend specific providers, and are not staffed to provide additional assistance.
Again, we apologize for any inconvenience our decision has caused Mr. [redacted].
Respectfully,
Old Republic Home Protection Co., Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There response is unacceptable ! They do not advertise that id you make a claim they will drop you as a customer, they should make this clear before you sign up.
Final Business Response /* (4000, 9, 2015/02/20) */
Ms. [redacted],
As stated previously, please extend out apologies to Mr. [redacted] for any inconvenience this has caused.
Respectfully,
Old Republic Home Protection
Final Consumer Response /* (4200, 11, 2015/02/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Revdex.com needs to protect the US consumer, would you accept this explanation that Old Republic offers. I ask that the Revdex.com reduce the Old Republic Revdex.com rating

Initial Business Response /* (1000, 5, 2014/05/16) */
Ms. [redacted]
Revdex.com
Re: Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the air conditioner; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the...

circumstances outlined in Mr. [redacted]'s letter.
ORHP, like other home warranty companies, uses independent network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information you provided, I have taken personal responsibility to address the issues outlined with the Service Providers and individuals involved, ensuring they understand the result of their actions and comments.
Please inform Mr. [redacted] that ORHP will agree, strictly as a matter of goodwill, to review the invoice from his Independent Out-Of-Network Contractor, and to provide me a copy of the invoice at his earliest convenience.
ORHP appreciates Mr. [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Claims Manager
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2014/04/03) */
Ms. [redacted]
Revdex.com
Re: Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding Mr. [redacted]'s request for a refund of the $60 Trade Call Fee; I have reviewed the file and confirmed Mr. [redacted] placed a service request on January 23rd, 2014...

for his heat pump. On March 12th, 2014, Old Republic Home Protection (ORHP) reimbursed Mr. [redacted] $911, less the $60 Trade Call Fee, for the covered repair.
Please refer to page 7 of the Plan titled When You Need Us that states:
"You are responsible to pay a TRADE (SERVICE) CALL FEE (TCF) when the Service Provider
arrives at your home. The TCF (or the actual cost of service, whichever is less) is due for each
dispatched service request by trade (plumbing, electrical, appliance, heating/air conditioning,
etc.). Service work is guaranteed for 30 days. The TCF is due whether service is covered or
denied. Essentially, when we incur a cost of service, you are responsible for a TCF."
If Mr. [redacted] has any additional questions, please inform him to contact us at XXX-XXX-XXXX for assistance.
Sincerely,
[redacted]
Claims Manager
Old Republic Home Protection

We called Old Republic because our gas fired pool heater was leaking. Pool technician came out and reported back to Old Republic that our pool chlorine was high and that caused the heater to fail? Are you kidding me? Of course Old Republic denied the claim. They do not want to pay on any claim if they can find any lame [redacted] reason to deny it.
Pissed off in Houston Texas!