Old Republic Title Company

Here is a complaint received on April 25, which is a follow up from the same one dated April14, We have had a few personnel changes in the past few months and had a little mis-communication within or office as to responding to a few things like thisIt appears in our notes that the issue we encountered was related to [redacted] ex husband and the need to have a gate opened in order to have access to make deliveriesThe code that was referenced was for the gate access, and I although I don't know exactly what the conversation entailed, but it appears access to this code led to one of our CS employees interpreting it to being unable to deliver without itI intend to send a letter to [redacted] to help clear this issueWe never refuse delivery unless we are physically unable to or if there is a serious payment issue (which in this case there was not)Thank you - sorry for this delayed responseI will make it right with Ms [redacted] [redacted] ***

Revdex.comJefferson St NE Ste AAlbuquerque, NM 87109Re: ID# ***To whom it may concern:Customer came into the store requesting a battery for the product she purchased days earlierWe told her we do not stock that type of batterySo then she told the clerk "well I just want a refund." When the
clerk looked at the product it appeared to be used therefore she could not do a refund.We do our best to take care of all of our customersWe are not an authorized warranty center for the product that was purchasedWe assist our customers with the warranty directions the manufacture provides when neededWe do not stock batteries for the products as they are supplied by the manufacturerWe would be happy to pay for a new battery.Lance T***T&R Market Inc.###-###-####

Complaint: ***
I am rejecting this response because:
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]I requested a battery because it was not thereIf the product was used it was not by us but by your storeThe clerk never opened the case. Also she did not offer assistance. I am working with the manufacturer and they are aware of the problem. The manufacturer is being very helpful and hopefully will get the problem resolvedThe battery was purchased at Radio Shack for $

Here is a complaint received on April 25, 2018 which is a follow up from the same one dated April14, 2018. We have had a few personnel changes in the past few months and had a little mis-communication within or office as to responding to a few things like this. It appears in our notes that the issue...

we encountered was related to [redacted] ex husband and the need to have a gate opened in order to have access to make deliveries. The code that was referenced was for the gate access, and I although I don't know exactly what the conversation entailed, but it appears access to this code led to one of our CS employees interpreting it to being unable to deliver without it. I intend to send a letter to [redacted] to help clear this issue. We never refuse delivery unless we are physically unable to or if there is a serious payment issue (which in this case there was not). Thank you - sorry for this delayed response. I will make it right with Ms. [redacted]. [redacted]