Old School Auction

Revdex.com:I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.the cards should have proven as authentic before they were offer for salethey were made as counterfeits to deceive that changes the entire situation.for your information this is not the first time I have purchase counterfeit items from this auction but it will be the last.also there were other cards that were sold to other bidders in the audience that will in time come up as counterfeit.it took three weeks after auction for me to list on a online auction site when I was told by various perspective bidders that they were fake and to take off-lineim also 100% sure if I took them to a sports card shop I would be told the same.theres no doubt they are counterfeit and that [redacted] team should reimburse me for selling these worthless counterfeit cards at their auction.and by the way that's why many people go to auctions,to resell items for a profit not to be swindled by crooked auction houses.is it against the law for selling counterfeits items any where for profit,flea markets,online, etc?

Thank you for your messageWe would be very happy to handle any warranty work that may be needed to the truck for this client We were unaware that there was any additional problems, and he does NOT have deal with only one personOur GM is [redacted] , and he can ask for him, or anybody else that greets him at check in, and we would gladly go for a ride in the truck and see what is going onThe last time that this vehicle was brought to us we were unable to duplicate any shifting concerns that the client had communicated to us, and we had numerous people drive the truck over a day period, under many different conditions, but were unsuccessful in getting the truck to exhibit any symptoms We did confirm that there was play in the tail shaft bearing of the transmission that was rebuilt, and that was caused by a part that was unrelated to the repairs that we had previously performed, called a carrier bearingThe transmission rebuild company that we used declined the warranty due to this condition, because they believed that it was the carrier bearing that caused the failureAlpine Auto Repair stood behind the warranty anyway, and removed the transmission and fixed the tail shaft bearing that had play at no charge to the clientThe only condition was that the carrier bearing had to be replaced, which was the additional cost that he is referring to, or we could not warrant the transmission again As far as any additional problems with the transmission, we were unaware of thatWe would be happy to make this right if there is anything that has to do with the work that we had performed

Please forgive me, the email with the original complaint somehow got caught in my spam folderI will investigate this matter and contact the client and respond this coming week Thank you

Well, I am very sorry to report that for the first time ever in years as a business owner I have been unable to successfully resolve a concern to the satisfaction of the consumerAlthough it is not for the lack of tryingI do not feel as though our company did anything wrong in this situationThe repairs that were recommended to the consumer were actually neededThe consumer concedes in her own initial complaint that the "noise continued although not as loud" Well, if the repairs that we did were not necessary than the noise would not have changed at all, periodThe island that they had driven over had obviously caused more than one concern, but we could not have possibly known that, we simply went for the most obvious problem at that time, and the noise was addressed, we felt confident According to the consumer, the noise was still there, but not as loudUpon further investigation by our technician it appeared that the assembly lube that is used for the installation of bushings was not enough, so we took the time and applied more to the bushings and the noise, we thought, was taken care of According to the consumer the noise was still there so she then took the van to another shop that specialized in these types of vans and they found a bent bracket that is very common to these vans and they fixed the problem for less than $Again, I am convinced that there must have been more than one problem that needed attention if this did in fact fix the final bit of noise, because I know that the repairs that we did were needed, that is why the noise changed to begin with, after our initial repairs were completed So, as a good will gesture we offered $as a refund of what they had paid to get the bushings to go towards the $bill at the other shop, which was declinedWe later offered half of the original invoice as a refund, $350.00, and that was declined as well I feel as if the consumer has been unreasonable, which I am sure that they would not agree, but nonetheless, the bushings that we replaced did address some of their concernThank you for your time and consideration in this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [ [redacted] called me on 6/26/at 5:p.mHe asked if I was available to talkI said he could call me back in minAs that didn't work for him, he agreed to call me at 3:p.mon 6/27/He called me at 3:p.mand left a message that we could talk today or on MondayI called him back and said I was available to talk nowSo we didHe asked me how I felt about this and I told himHe didn't like how I felt about it and told me to "stop, that's a bunch of tokatoui" and kept talking in an angry tone, defending his companySo I stopped him, said I was the customer bringing my car for service, I don't like how you are talking to me, said I have filed a complaint with AAA and the BARThis conversation is overgood-bye" No arrangements were made to discuss this matter later today.] Regards, *** [redacted]

Thank you for your email, I will be investigating this matter and reaching out to this client shortly Thank you, [redacted] District Manager

[redacted] , This is regarding the complaint number # [redacted] We have resolved this issue and have refunded the customer on August 7, in the amount of $ Although we felt that there was "No wrong doing" in this matter, we feel strongly about keeping good relationships with out clientsTherefore we offered this amount to cover a repair that was performed at another repair facility as a good will gestureThe client has accepted this amount as full satisfaction and we believe this matter has been resolved to their complete satisfaction Thank You

Good Morning,
We have been in contact with this client, and have made arrangements to discuss this matter later todayI wil provide an update soon
Thank you

Revdex.com:
I am in the process of writing Alpine Auto Repair a detailed letter of events with documents which I will also send to you
/>
I welcome his response, however, the issue is not resolved simply because I am willing to see what his idea of a solution isI might not agree with what he has to say Therefore, the complaint would not be resolved
Sincerely,
*** ***
I am in the process of writing Alpine Auto Repair a detailed letter of events with documents which I will also send to you
I welcome his response, however, the issue is not resolved simply because I am willing to see what his idea of a solution isI might not agree with what he has to say. Therefore, the complaint would not be resolved
Sincerely,
Candace A***
I am in the process of writing Alpine Auto Repair a detailed letter of events with documents which I will also send to you
I welcome his response, however, the issue is not resolved simply because I am willing to see what his idea of a solution isI might not agree with what he has to say. Therefore, the complaint would not be resolved
Sincerely,
Candace A***
I am in the process of writing Alpine Auto Repair a detailed letter of events with documents which I will also send to you
I welcome his response, however, the issue is not resolved simply because I am willing to see what his idea of a solution isI might not agree with what he has to say. Therefore, the complaint would not be resolved
Sincerely,
Candace A***

I am in receipt of this complaint and I am currently investigating and will be reaching out to the customer very soon.

Revdex.com:I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.the cards should have proven as authentic before they were offer for sale. they were made as counterfeits to deceive that changes the entire situation.for your information this is not the first time I have purchase counterfeit items from this auction but it will be the last.also there were other cards that were sold to other bidders in the audience that will in time come up as counterfeit.it took three weeks after auction for me to list on a online auction site when I was told by various perspective bidders that they were fake and to take off-line. im also 100% sure if I took them to a sports card shop I would be told the same.theres no doubt they are counterfeit and that [redacted] team should reimburse me for selling these worthless counterfeit cards at their auction.and by the way that's why many people go to auctions,to resell items for a profit not to be swindled by crooked auction houses.is it against the law for selling counterfeits items any where for profit,flea markets,online, etc?

Well, I am very sorry to report that for the first time ever in 12 years as a business owner I have been unable to successfully resolve a concern to the satisfaction of the consumer. Although it is not for the lack of trying. I do not feel as though our company did anything wrong in this situation. The repairs that were recommended to the consumer were actually needed. The consumer concedes in her own initial complaint that the "noise continued although not as loud".
Well, if the repairs that we did were not necessary than the noise would not have changed at all, period. The island that they had driven over had obviously caused more than one concern, but we could not have possibly known that, we simply went for the most obvious problem at that time, and the noise was addressed, we felt confident.
According to the consumer, the noise was still there, but not as loud. Upon further investigation by our technician it appeared that the assembly lube that is used for the installation of bushings was not enough, so we took the time and applied more to the bushings and the noise, we thought, was taken care of.
According to the consumer the noise was still there so she then took the van to another shop that specialized in these types of vans and they found a bent bracket that is very common to these vans and they fixed the problem for less than $100.00. Again, I am convinced that there must have been more than one problem that needed attention if this did in fact fix the final bit of noise, because I know that the repairs that we did were needed, that is why the noise changed to begin with, after our initial repairs were completed.
So, as a good will gesture we offered $250.00 as a refund of what they had paid to get the bushings to go towards the $100.00 bill at the other shop, which was declined. We later offered half of the original invoice as a refund, $350.00, and that was declined as well.
I feel as if the consumer has been unreasonable, which I am sure that they would not agree, but nonetheless, the bushings that we replaced did address some of their concern. Thank you for your time and consideration in this matter.

Thank you for your email, I will be investigating this matter and reaching out to this client shortly.
 
Thank you,
 
[redacted]
District Manager

The sports cards in question were consigned to our auction which was held on March 6, 2014.  The consignor said he didn't know if they were original or not, he had bought them at another auction some years ago.??  We are not experts in sports cards and did not represent them as being the...

real thing.  The auction was video taped and we made the following statement prior to selling them " WE DO NOT REPRESENT THESE SPORTS CARDS AS BEING AUTHENTIC YOU ARE BUYING SPORTS CARDS, BE YOUR OWN JUDGE".  Anyone who would like to view the video may call our office and make arrangement to view.  At the preview of the auction the complaintent was also informed that we did not know if the cards were the real thing or not.  When asked if the cards in question had been worth thousands of dollars would he had felt bad and returned some of the money his answer was NO.Our policy is not to pay consignors for at least 5 to 7 days after the auction so we have a possible remedy for problems like this, this person waited 3 weeks to make his complaint so the consignor had been paid and was long gone.We have attached a copy of the Terms of Sale on the back of our bid cards clearly stating that items are sold "AS IS"  and claims must me made prior to removal from the premises.

[redacted], 
 
This is regarding the complaint number # [redacted]
 
We have resolved this issue and have refunded the customer on August 7, 2014 in the amount of 
$ 276.27. 
 
Although we felt that there was "No wrong doing" in this matter, we feel strongly about keeping good relationships with out clients. Therefore we offered this amount to cover a repair that was performed at another repair facility as a good will gesture. The client has accepted this amount as full satisfaction and we believe this matter has been resolved to their complete satisfaction. 
 
Thank You

Please forgive me, the email with the original complaint somehow got caught in my spam folder. I will investigate this matter and contact the client and respond this coming week.
 
Thank you.

Thank you for your message.
We would be very happy to handle any warranty work that may be needed to the truck for this client.
We were unaware that there was any additional problems, and he does NOT have deal with only one person. Our GM is [redacted], and he can ask for...

him, or anybody else that greets him at check in, and we would gladly go for a ride in the truck and see what is going on. The last time that this vehicle was brought to us we were unable to duplicate any shifting concerns that the client had communicated to us, and we had numerous people drive the truck over a 3 day period, under many different conditions, but were unsuccessful in getting the truck to exhibit any symptoms.
We did confirm that there was play in the tail shaft bearing of the transmission that was rebuilt, and that was caused by a part that was unrelated to the repairs that we had previously performed, called a carrier bearing. The transmission rebuild company that we used declined the warranty due to this condition, because they believed that it was the carrier bearing that caused the failure. Alpine Auto Repair stood behind the warranty anyway, and removed the transmission and fixed the tail shaft bearing that had play at no charge to the client. The only condition was that the carrier bearing had to be replaced, which was the additional cost that he is referring to, or we could not warrant the transmission again.
As far as any additional problems with the transmission, we were unaware of that.
We would be happy to make this right if there is anything that has to do with the work that we had performed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[[redacted] called me on 6/26/14 at 5:30 p.m. He asked if I was available to talk. I said he could call me back in 30 min. As that didn't work for him, he agreed to call me at 3:00 p.m. on 6/27/14. He called me at 3:40 p.m. and left a message that we could talk today or on Monday. I called him back and said I was available to talk now. So we did. He asked me how I felt about this and I told him. He didn't like how I felt about it and told me to "stop, that's a bunch of tokatoui" and kept talking in an angry tone, defending his company. So I stopped him, said I was the customer bringing my car for service, I don't like how you are talking to me, said I have filed a complaint with AAA and the BAR. This conversation is over. good-bye" No arrangements were made to discuss this matter later today.]
Regards,
[redacted] [redacted]

Review: I bid and won 3 sports cards for 350.00 that later was determined to be counterfeits. I listed the cards for sale on a online auction and was notify of them being counterfeits. there were other bidders who also won cards that I now believe were counterfeits.I went back to auction house and demanded my money back and they refuse to refund.Desired Settlement: to be refunded for my lost,$350.00 and to advise other bidders at the sale of possible counterfeits they bought that day

Business

Response:

The sports cards in question were consigned to our auction which was held on March 6, 2014. The consignor said he didn't know if they were original or not, he had bought them at another auction some years ago.?? We are not experts in sports cards and did not represent them as being the real thing. The auction was video taped and we made the following statement prior to selling them " WE DO NOT REPRESENT THESE SPORTS CARDS AS BEING AUTHENTIC YOU ARE BUYING SPORTS CARDS, BE YOUR OWN JUDGE". Anyone who would like to view the video may call our office and make arrangement to view. At the preview of the auction the complaintent was also informed that we did not know if the cards were the real thing or not. When asked if the cards in question had been worth thousands of dollars would he had felt bad and returned some of the money his answer was NO.Our policy is not to pay consignors for at least 5 to 7 days after the auction so we have a possible remedy for problems like this, this person waited 3 weeks to make his complaint so the consignor had been paid and was long gone.We have attached a copy of the Terms of Sale on the back of our bid cards clearly stating that items are sold "AS IS" and claims must me made prior to removal from the premises.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.the cards should have proven as authentic before they were offer for sale. they were made as counterfeits to deceive that changes the entire situation.for your information this is not the first time I have purchase counterfeit items from this auction but it will be the last.also there were other cards that were sold to other bidders in the audience that will in time come up as counterfeit.it took three weeks after auction for me to list on a online auction site when I was told by various perspective bidders that they were fake and to take off-line. im also 100% sure if I took them to a sports card shop I would be told the same.theres no doubt they are counterfeit and that [redacted] team should reimburse me for selling these worthless counterfeit cards at their auction.and by the way that's why many people go to auctions,to resell items for a profit not to be swindled by crooked auction houses.is it against the law for selling counterfeits items any where for profit,flea markets,online, etc?