Old Soul Creations

Please accept this as my response to the complaint ID It ***The tenant leased a property from Robinson CoRealtors in Sept of information has never been given to these tenants concerning their rent, deposit, or move outWe have never forged any documents on any tenants leaseWe
have never forged on this tenants leaseWe require the security deposit up front when the client applies for a unitAt the time of move in we require months rent and the pet deposit of $Records that have been sent to you and that was sent to the tenant will show thatIn regards to the move out and speaking with the vendor, our vendors are instructed to never converse with a tenant regarding their move out condition or anything about the move out in generalThe letter that I have and was sent to the tenants after move out shows that they owed a months rent , late fees, and approximately $for trash haul from the streetThe HOA of the sub division does not allow stuff left on the street and we in turn do not allow as wellFines can be levid for thisAfter receiving the complaint I checked the letter and as a good jester deleted the late fees from their accountThese go to the companyDeleted the trash charge as well which should have gone to the owner, but will make this payment to the owner as well out of the company account.This in no way should be construed as a admittance of guiltOnly a jester of good willI also called National Credit Systems and ask that they delete the collection account and send back all the documentationWhich they did....ln the process of doing this the National Credit Systems ask us , which property management we were because there was two accounts open for this particular clientAnd that the said tenant had contact them also and ask for cease and dismiss the collection on the other management companyThis was no doubt a little disturbing because it had not showed up on their credit when run by I'm not sure what she is talking about on the charges of the garage doorMaybe she is confused with the other company that she owes money toWe didn't charge her for carpet cleaning (letter will show what we charged her for) We understand the concerns of wear and tear and follow those guidelinesDamages that the tenant can be charged for is laid out in the TAR Lease Form that is used with every tenantAs for her stating that we never sent them anything is incorrectWhat she sent you is what we sent herShe wouldn't have those copies if we had not sent them to herThis is our first year with the Revdex.com and am very proud of the company that we runWe take pride in working with our investors and with our tenantsSometimes , "It's not enough that we do our best, sometimes we have to do what's required" As you can see at the bottom of my email I try very hard to live by that when doing my job that is now in it's 10th year as a property managerThanks, *** ***

Please accept this as my response to the complaint ID It ***The tenant leased a property from Robinson CoRealtors in Sept of information has never been given to these tenants concerning their rent, deposit, or move outWe have never forged any documents on any tenants leaseWe
have never forged on this tenants leaseWe require the security deposit up front when the client applies for a unitAt the time of move in we require months rent and the pet deposit of $Records that have been sent to you and that was sent to the tenant will show thatIn regards to the move out and speaking with the vendor, our vendors are instructed to never converse with a tenant regarding their move out condition or anything about the move out in generalThe letter that I have and was sent to the tenants after move out shows that they owed a months rent , late fees, and approximately $for trash haul from the streetThe HOA of the sub division does not allow stuff left on the street and we in turn do not allow as wellFines can be levid for thisAfter receiving the complaint I checked the letter and as a good jester deleted the late fees from their accountThese go to the companyDeleted the trash charge as well which should have gone to the owner, but will make this payment to the owner as well out of the company account.This in no way should be construed as a admittance of guiltOnly a jester of good willI also called National Credit Systems and ask that they delete the collection account and send back all the documentationWhich they did....ln the process of doing this the National Credit Systems ask us , which property management we were because there was two accounts open for this particular clientAnd that the said tenant had contact them also and ask for cease and dismiss the collection on the other management companyThis was no doubt a little disturbing because it had not showed up on their credit when run by I'm not sure what she is talking about on the charges of the garage doorMaybe she is confused with the other company that she owes money toWe didn't charge her for carpet cleaning (letter will show what we charged her for) We understand the concerns of wear and tear and follow those guidelinesDamages that the tenant can be charged for is laid out in the TAR Lease Form that is used with every tenantAs for her stating that we never sent them anything is incorrectWhat she sent you is what we sent herShe wouldn't have those copies if we had not sent them to herThis is our first year with the Revdex.com and am very proud of the company that we runWe take pride in working with our investors and with our tenantsSometimes , "It's not enough that we do our best, sometimes we have to do what's required" As you can see at the bottom of my email I try very hard to live by that when doing my job that is now in it's 10th year as a property managerThanks, *** ***