Old Time Candy Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and provided the retailer timely refunds the full cost of the expedited shipping charges, I find that this resolution is satisfactory to me Regards, [redacted] ***

Our shipping policy clearly shows how long it takes to receive an order at the following link http://www.oldtimecandy.com/shippingWhen will my order ship?Orders placed by midnight usually (but not always) ship the next business day (Monday through Friday)UPS does not deliver on Saturday or SundayYou will automatically receive an email from UPS with tracking numbers when your order ships.Hot Weather: We only ship orders that could melt in the hot weather to arrive by Friday of the same weekYour order may be held until the following MondayOtherwise, your candy could melt in a hot UPS truck over the weekendYou will receive an email letting you know of the delay.How long will it take to arrive?Below (scroll down) is a UPS map with shipping times from our location in Cleveland, OhioThe number of days shown is in business days (Monday - Friday)Use the chart to determine when your candy will arriveKeep in mind that your candy usually ships next business dayShipments during hot weather may be delayed to prevent melting.We spent a long time wording this to make sure that our customers understand What is the next step to resolve this issue? Regards, [redacted]

Sorry that the customer couldn't find the shipping policy we will refund her account for her shipping charges thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The retailer has indicated that it properly disclosed its shipping policy This is simply not true Old Time Candy's offer of three day shipping is misleading and and material disclosures are NOT made clearly and conspicuously or in close proximity to the offer As a customer going through the purchase process, there are shipping methods offered: ground, Three day, 2nd day and Next day There is NO link to the shipping policy nor is it even mentioned - impossible to know that it even exists! Three-day - which is what I selected - costs $ But if I had had access to the shipping policy - meaning, if it had been disclosed clearly and conspicuously in close proximity to the offer (which is what the law requires) - I would have learned that as a resident of WA state, the only day that I could actually get 3-day shipping is if I placed the order on Monday How can the retailer offer 3-day shipping at a cost of $if they don't disclose that it is only available if you place your order on Monday? The cost of shipping far exceeded the cost of the goods I purchased and as a result of the misleading information I received from Old Time Candy, by the time the goods arrived, the event that I had purchased them for had passed I am again asking that Old Time Candy refund the cost of the three-day shipping since it actually took days for the goods to arrive
Regards,
*** ***

Our shipping policy clearly shows how long it takes to receive an order at the following link http://www.oldtimecandy.com/shipping. When will my order ship?Orders placed by midnight usually (but not always) ship the next business day (Monday through Friday). UPS does not deliver on...

Saturday or Sunday. You will automatically receive an email from UPS with tracking numbers when your order ships.Hot Weather: We only ship orders that could melt in the hot weather to arrive by Friday of the same week. Your order may be held until the following Monday. Otherwise, your candy could melt in a hot UPS truck over the weekend. You will receive an email letting you know of the delay.How long will it take to arrive?Below (scroll down) is a UPS map with shipping times from our location in Cleveland, Ohio. The number of days shown is in business days (Monday - Friday). Use the chart to determine when your candy will arrive. Keep in mind that your candy usually ships next business day. Shipments during hot weather may be delayed to prevent melting.We spent a long time wording this to make sure that our customers understand.  What is the next step to resolve this issue?  Regards,[redacted]

We will refund her account in full.thank you.

We will not ship another box.  Once it leaves our facility, we can not guarantee they won't break.  I will refund you for one box of candy sticks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and provided the retailer timely refunds the full cost of the expedited shipping charges, I find that this resolution is satisfactory to me. 
Regards,
[redacted]