Old Time Masonry

I apologize to my customer that it has taken so long to finish installing approximately (2) caulking tube of commercial grade self leveling concrete crack filler Last fall we began the removal of old filler and preperation for new and the product we are installing got put on nationwide back order according to my supplier conquip concrete productsI had informed the customer of this and did Infact call weeks ago and set a day and time for us to complete the project but my employee I had scheduled had a family emergency and failed to inform me or customer and once I realized this I contacted customer and rescheduled I will be contacting customer over weekend to reschedule installing tube of caulk which I have never said I wouldn't do afterall, the job has already taken tube's and I would never leave such a small bit of work to go unfinished on such a big project Again, I apologize for the delays which I feel were mostly out of my control and will be contacting customer to rescheduling the completion of the work

After my original response to the customer complaint I Infact called the wife whom scheduled the work to be completed on the 7th which we both agreed to With that I don't understand the rejection other than customer's guestimate of the amount of caulk necessary to complete project regardless of amount necessary I plan to complete project I'd feel much better if the customers would be the ones responding to the complaint instead of 3rd parties **

inherit; background-">Response to complaint #***
*** ***>
12:AM (hours ago)
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From: *** *** Owner of Old Time Masonry
Burlington pike #Burlington, Ky *** ***
After reviewing complaint mailed to me by U.SMail postmarked 06/30/and received 07/04/I respond as follows:
I agree with customer that he hired me to build an outdoor fireplace after he had previously hired me to build a retaining wall a couple weeks prior which was completed 100% to his satisfactionI do agree that I dropped off a single axle load of fieldstone in an area in his yard that he said we could not hurt so that we had ample stone to complete said projectI disagree that I failed to return calls it was the fact that the customer expected ,me to answer his calls regardless of my whereabouts or that wasn't satisfactory to himPrior to receiving this I am happy to report that the stone were cleaned up and the customer said the clean up was satisfactory and his deposit was refunded in fullI am also happy to report that the customer said if I had the time and could work him in, that he would love for me to still build the fireplace and that the deposit was the only reason that he couldn't wait for me to go ahead with the projectHopefully I'll find time to get that fireplace done for him and we remain on good terms

Great company to deal with. On time, consistant work on my project, crew courtious and dressed properly, quality work, good clean up. Mr [redacted] gave us an estimate upfront we agreed paid a deposit and he showed up as agreed all work done right and we paid the balance in full. The price never changed although they had to do extra work which we thought was great customer care. Thanks guys.

After my original response to the customer complaint I Infact called the wife whom scheduled the work to be completed on the 7th which we both agreed to. 
With that I don't understand the rejection other than customer's guestimate of the amount of caulk necessary to complete project regardless of amount necessary I plan to complete project. 
I'd feel much better if the customers would be the ones responding to the complaint instead of 3rd parties.  
**

I apologize to my customer that it has taken so long to finish installing  approximately  (2) caulking tube of commercial grade self leveling concrete crack filler.  
Last fall we began the removal of old filler and preperation...

for new and the product we are installing got put on nationwide back order according to my supplier conquip concrete products.
I had informed the customer of this and did Infact call 2 weeks ago and set a day and time for us to complete the project but my employee I had scheduled had a family emergency and failed to inform me or customer and once I realized this I contacted customer and rescheduled. 
I will be contacting customer over weekend to reschedule installing 2 tube of caulk which I have never said I wouldn't do afterall, the job has already taken tube's and I would never leave such a small bit of work to go unfinished on such a big project. 
Again, I apologize for the delays which I feel were mostly out of my control and will be contacting  customer to rescheduling the completion of the work.

From: Wade Hall Owner of Old Time Masonry
sans-serif;">2600 Burlington Pike #196
Burlington, Ky 41005
[redacted]
After viewing the above complaint mailed to me by U.S. mail postmarked 06/30/2015 and received 07/04/2015 I respond as follows:
I agree the customer and I had a written contract to install a flex drain and install 1ft x 1ft pavers on a muddy area in front of the wall setting them in mortar.
I also agree the customer paid me in full since there was only one paver left to install.
I do not agree that I failed to return customer calls or ignore customer calls.
I agree I stated that I should have the one paver set within few days if the paver was available.
I received a call from customer the very next day after stating it would be a few days depending on availability of the paver and informed them that the paver was on back order at supplier for approx. two weeks and that I would notify them as soon as I received a call saying the paver was in and they agreed this was ok.
The very next day the customers wife made so many calls back to back since I was unable to answer that she filled up my entire mailbox preventing me from receiving other customer calls. I was busy that day hands on but, did return the call and informed the customer that the paver would be in the following Wednesday and that once I picked it up that I would be calling to schedule coming by for approx., 15 minutes to install said stone and she agreed.
I did in fact pick the paver up and attempted to call customers on provided numbers only to go straight to voicemail where I did leave several messages asking for them to call to schedule a time for me to install said paver and never received one return call.
I don't believe the fact that there was a article from the year 2000 in the [redacted] has anything to do with this customer nor do I believe it's a reasonable reason to state that he no longer wants me on his property due to fear of theft or damage  to his personal things.
Also I want to state I was not found guilty of any FRAUD whatsoever and if I was it did not pertain to this customer.
I am willing to schedule a day and time to set this 1 paver at the customers convenience or I am willing to return $65.00 to cover more than enough labor and materials to do so since the paver is under $3.00 and enough mortar is under $5.00 to complete the project.