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Old Town Bistro

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Old Town Bistro Reviews (1)

October 15, 2014
 
SUBJECT: Complaint Response
To: Jay Pollock
Revdex.com
8020 S County Rd 5, Ste 100
Fort Collins, CO 80528
FROM:
class="Apple-tab-span"> [redacted]
Old Town Bistro
402 Main St
Sterling, CO 80751
 
The customer, Ms. [redacted], came into the bakery and requested a gluten free product. The barista checked with the Bakery Chef and confirmed that the product we call baby cakes was gluten free. Ms. [redacted] did not indicate that she had celiac disease. Baby cakes are made from only naturally gluten free products. After Ms. [redacted] complained, she was shown the recipe to confirm this fact. Ms. [redacted] angrily claimed that chocolate contains gluten. She claimed to have read an article that all chocolate was cross contaminated with gluten. No source was given for this claim. I entered the discussion at this point to discuss the ingredient composition. I do have a significant amount of education and experience in nutrition, but I did not claim to be a nutritionist. I tried to explain that gluten is only in certain ingredients and none of those ingredients were in this product. The chocolate used in this product is called Temptation 64. Ms. [redacted] was given the name of the product. 
Questions for Ms. [redacted]: 
1- If you believe all chocolate is cross contaminated with gluten, why would you order a product that was covered with chocolate? 
2 - Why do you claim you talked to the chocolate company about their product when they have no
record of this conversation? (See attached)
3 - Why do you claim to have received a "[redacted]" gift card from them when they have stated that is
not their company policy? (See attached)
We do sympathize with Ms. [redacted]. Celiac disease, like all allergic medical conditions, is serious. We have several friends and customers that either have celiac disease or are gluten intolerant. They eat at the restaurant and purchase our bakery items on a regular basis because they know we do take all the care reasonably possible to avoid cross contamination. 
 
 
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Temptation 64
[redacted] ( J Sep 29
T•_ '[redacted]
Hi [redacted],
Our Temptation 64 is a gluten free product. Please see documentation 
attached for all chocolates manufactured in our Mannheim, Germany plant.
[redacted] has an established process for tracking quality complaints or concerns
received within the organization. [redacted] has not recorded any complaint or
concern from any consumer regarding a complaint involving Old Town Bistro. 
[redacted] does not send out Wal-mart gift cards in response to consumer 
complaints.
Our product is labelled according to FDA regulations and has not been
altered in response to any customer complaint.
Regards,
[redacted]
Import Coordinator
[redacted] Cocoa
[redacted]
[redacted] [redacted]
CONFIDENTIALITY NOTICE:
This message is intended for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential and exempt from disclosure under
applicable law. If the reader of this message is not the 
intended recipient or the employee or agent responsible for delivering this message to the intended recipient, you are 
hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have 
received this communication in error, please notify us 
immediately by email reply.
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Address: 402 Main St, Sterling, Colorado, United States, 80751-4343

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