Old Town Pizza

The business contacted consumer email that stated" [redacted], Great I am very glad you finally got your money and I am sorry for the trouble you went through to get it.    If you don’t mind replying with the name of your bank I would appreciate it.   I would like to...

do some research on our end to try and figure out why you did not receive your credit as [redacted] believes he issued? We will also be sending you a $25 gift card that can be used at any of our OTP locations.  At this time gift cards can’t be used for on-line purchases (not that you will be trying that again given your experience).  Happy Holidays, [redacted] – CEO & Chairman of Board"[redacted],Great I am very glad you finally got your money and I am sorry for the trouble you went through to get it.    If you don’t mind replying with the name of your bank I would appreciate it.   I would like to do some research on our end to try and figure out why you did not receive your credit as [redacted] believes he issued?We will also be sending you a $25 gift card that can be used at any of our OTP locations.  At this time gift cards can’t be used for on-line purchases (not that you will be trying that again given your experience). Happy Holidays,Reese Browning – CEO & Chairman of Board[redacted],Great I am very glad you finally got your money and I am sorry for the trouble you went through to get it.    If you don’t mind replying with the name of your bank I would appreciate it.   I would like to do some research on our end to try and figure out why you did not receive your credit as [redacted] believes he issued?We will also be sending you a $25 gift card that can be used at any of our OTP locations.  At this time gift cards can’t be used for on-line purchases (not that you will be trying that again given your experience). Happy Holidays,Reese Browning – CEO & Chairman of Board[redacted],Great I am very glad you finally got your money and I am sorry for the trouble you went through to get it.    If you don’t mind replying with the name of your bank I would appreciate it.   I would like to do some research on our end to try and figure out why you did not receive your credit as [redacted] believes he issued?We will also be sending you a $25 gift card that can be used at any of our OTP locations.  At this time gift cards can’t be used for on-line purchases (not that you will be trying that again given your experience). Happy Holidays,Reese Browning – CEO & Chairman of Board[redacted],Great I am very glad you finally got your money and I am sorry for the trouble you went through to get it.    If you don’t mind replying with the name of your bank I would appreciate it.   I would like to do some research on our end to try and figure out why you did not receive your credit as [redacted] believes he issued?We will also be sending you a $25 gift card that can be used at any of our OTP locations.  At this time gift cards can’t be used for on-line purchases (not that you will be trying that again given your experience). Happy Holidays,Reese Browning – CEO & Chairman of Board

Review: I placed an order on 11/24/2015. I paid online with my debit card at 541 pm. I called on my pizza twice and was assured it was on it's way. By 730 I had lost all hope that I would get the pizza I had already paid for. I cancled my order. I spoke with the GM [redacted] later that evening he assured me the funds would be returned to my bank account with in a week. I have yet to receive a refund for a pizza and delievery that never happened. I am disputing the charge with my bank as well.Desired Settlement: I would just like my funds returned for a pizza I did not receive.

Consumer

Response:

The business contacted consumer email that stated" [redacted], Great I am very glad you finally got your money and I am sorry for the trouble you went through to get it. If you don’t mind replying with the name of your bank I would appreciate it. I would like to do some research on our end to try and figure out why you did not receive your credit as [redacted] believes he issued? We will also be sending you a $25 gift card that can be used at any of our OTP locations. At this time gift cards can’t be used for on-line purchases (not that you will be trying that again given your experience). Happy Holidays, [redacted] – CEO & Chairman of Board"[redacted],Great I am very glad you finally got your money and I am sorry for the trouble you went through to get it. If you don’t mind replying with the name of your bank I would appreciate it. I would like to do some research on our end to try and figure out why you did not receive your credit as [redacted] believes he issued?We will also be sending you a $25 gift card that can be used at any of our OTP locations. At this time gift cards can’t be used for on-line purchases (not that you will be trying that again given your experience). Happy Holidays,Reese Browning – CEO & Chairman of Board